8:11 am, April 18, 2018
Quote:
Originally Posted by Muzzy
Hey Rightryder,The support team is working through the tickets as fast as they can. You are in a line that you can't see, but they are r [..]
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5:11 pm, March 21, 2018
Quote:
Originally Posted by Fasti
Are any of you still having trouble getting logged in? If so, be sure to submit a ticket from the account that can't get in game. We'll [..]
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7:11 am, March 16, 2018
Quote:
Originally Posted by Muzzy
There will be no merges with this patch and fs servers. Tickets are handled by support.There is a FS FAQ here: http://forums.archeagegam [..]
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7:12 am, March 12, 2018
Quote:
Originally Posted by Tinen
Just to give another update - it is not necessary to submit a ticket to our support team. We are still looking to take steps during the [..]
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7:12 am, March 8, 2018
Quote:
Originally Posted by Muzzy
Our team has potentially found a way to restore the mails lost. We're aiming for next week's maintenance to deploy the fix. We've alread [..]
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7:11 am, March 1, 2018
Quote:
Originally Posted by Muzzy
Create a ticket to support with your claim. The GMs will look into your claim and determine if it is cheating or exploiting. Every ticke [..]
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7:11 am, February 28, 2018
Learn the ancient secret of the Daru and help them raise their eggs, plus check out the new Blue Dragon costume.
The Daru Festival runs from maintenance on February 27 and continues to March 14 at [..]
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7:11 am, February 28, 2018
Quote:
Originally Posted by Muzzy
Learn the ancient secret of the Daru and help them raise their eggs, plus check out the new Blue Dragon costume. The Daru Festival ru [..]
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7:11 am, February 2, 2018
Spruce up your wardrobe with the brand new Werefox Robes.
If you feel it's time to expand your style, these robes are a great place to start! You can pick up the Werefox costume for 400 loyalty, and [..]
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7:11 am, February 2, 2018
Quote:
Originally Posted by Muzzy
Spruce up your wardrobe with the brand new Werefox Robes.If you feel it's time to expand your style, these robes are a great place to st [..]
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5:11 pm, January 26, 2018
Quote:
Originally Posted by Baldr
I apologize for the frustration that this issue has caused. Please submit a ticket to our appeals team for a review of your issue. appe [..]
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5:11 pm, January 23, 2018
Quote:
Originally Posted by Hesk
Hello! If this issue is still causing problems, please make sure to submit a support ticket at support.trionworlds.com.
Jump t [..]
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5:11 pm, January 23, 2018
Quote:
Originally Posted by Hesk
Hello! If the ArcheAge option isn't showing in your games list, you can add it from the Glyph's Store tab. You can also submit a support [..]
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5:11 pm, January 22, 2018
Quote:
Originally Posted by Baldr
Hey there! If the region select does not work for you please go ahead and submit a ticket to our support site for assistance. https://su [..]
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7:11 am, January 19, 2018
General:Drydocks have been changed, and can now only be placed within range of an Ezi’s Light. This change has come to help counteract players blocking with drydocks.
The new Fortune Cookie [..]
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7:11 am, January 19, 2018
Quote:
Originally Posted by Muzzy
General:Drydocks have been changed, and can now only be placed within range of an Ezi’s Light. This change has come to help co [..]
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7:11 am, January 12, 2018
Start the new year off right with the sinister new Eclipse Knight costume and over 15 “buy one, get one” deals!Eclipse Knight Crate
The Eclipse Knight Crate (450 credits) can poss [..]
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7:11 am, January 12, 2018
Quote:
Originally Posted by Yaviey
Start the new year off right with the sinister new Eclipse Knight costume and over 15 “buy one, get one” deals!Ecli [..]
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7:11 am, January 11, 2018
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by Wendigo
it seems at least the people of conviction have lost all credits. woul [..]
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7:11 am, December 22, 2017
Quote:
Originally Posted by Fasti
This does sound like an issue that pops up when you can't connect to the auth server, but the server population looks healthy. We'll kee [..]
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7:11 am, December 21, 2017
Quote:
Originally Posted by Muzzy
Hi inabaSunshine,Sounds like you are experiencing issues outside of this original problem - Thunderwing came back up at 2:03 PM PST (~5 [..]
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7:11 am, December 20, 2017
Quote:
Originally Posted by Muzzy
ArcheAge : notes de patch officielles de Maelström Les notes suivantes contiennent des informations sur la sortie de notre d [..]
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7:11 am, December 19, 2017
Quote:
Originally Posted by Muzzy
Hello all,It was originally announced with 1.5, but that was updated to double all the time. (though different things granted at differe [..]
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7:11 am, December 16, 2017
Quote:
Originally Posted by Celestrata Bloodsong
ArcheAge: Mahlstrom - offizielle PatchnotesDie folgenden Patchnotes enthalten Information über das neuste Spiele [..]
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5:11 pm, December 14, 2017
Quote:
Originally Posted by Hesk
Thank you for your report. If you have not done so, please make sure to submit a support ticket at support.trionworlds.com, and we will a [..]
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7:11 am, December 13, 2017
ArcheAge: Maelstrom Official Patch Notes
The following release notes contain information about our latest major ArcheAge update: Maelstrom!Organize your raids with the new Raid Bulletin Board & [..]
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7:11 am, December 6, 2017
Quote:
Originally Posted by Muzzy
Hi all, This is due to a DDoS attack on the AA EU server. We are constantly working to mitigate this attack, which is why it only affect [..]
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5:11 pm, November 6, 2017
Quote:
Originally Posted by Baldr
Hey there! Sorry to hear this. Please go ahead and submit a ticket to our support team if you have not already. https://support.trionwor [..]
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8:11 am, October 14, 2017
Hey all,
Upon finding that the Stormwraith Kirin had an unintended 11.5 movespeed instead of the standard 10.0, we decided to remove the Stormwraith Kirin Crate and Loyalty version from the Marketplac [..]
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8:11 am, October 14, 2017
Quote:
Originally Posted by Muzzy
final:UPDATE: We will be pro-actively refunding players who purchased the Stormwraith Kirin Supply Crate.UPDATE: If you bought a Wrapped [..]
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6:11 pm, October 8, 2017
Quote:
Originally Posted by GM Digna
Hi there!I'm sorry to hear you're having trouble with staying connected to the game. If you would, try the troubleshooting steps list [..]
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6:11 pm, October 8, 2017
Quote:
Originally Posted by GM Digna
Hi guys!This doesn't sound like fun; to be zooming along and suddenly crash.If you would, I'd like you to rule out the video drivers [..]
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8:11 am, October 5, 2017
Quote:
Originally Posted by Muzzy
Hey all, the game came back up on time. If you are currently having issues, Please contact Support@trionWorlds.com and create a ticket s [..]
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8:11 am, September 29, 2017
Quote:
Originally Posted by Muzzy
Hi Lamu, This is still something XL is working on. The issue is that, while it may only happen at certain times for you, those same exac [..]
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8:11 am, September 28, 2017
Quote:
Originally Posted by Hesk
Hello! For any issues with missing or lost patron time, please make sure to submit a support ticket at support.trionworlds.com.
[..]
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8:11 am, September 19, 2017
Quote:
Originally Posted by Hesk
Hello! I've confirmed your tickets are in the queue to be answered, and will be addressed as soon as we are able.
Jump to post [..]
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8:11 am, September 14, 2017
Quote:
Originally Posted by Hesk
Hello! Please submit a support ticket at support.trionworlds.com with this request, and we will be happy to assist you.
Jump t [..]
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8:11 am, September 14, 2017
Quote:
Originally Posted by Hesk
Hello! I can confirm that the agent did indeed read your response, and provided you with the recommended steps for resolving this issue. [..]
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6:11 pm, September 9, 2017
Quote:
Originally Posted by Celestrata Bloodsong
Quote:
Originally Posted by Tintin
I think you may be able to fix that via ticket. I respon [..]
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6:11 pm, September 9, 2017
Quote:
Originally Posted by Muzzy
Hey all,can we get confirmation of which server this is happening on? So far the only tickets we've received have been from eanna. I'm t [..]
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8:11 am, September 6, 2017
Quote:
Originally Posted by Muzzy
This was most certainly a mistake and the team started manually fixing all of it, one by one, once they realized it had been triggered i [..]
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8:11 am, August 27, 2017
Quote:
Originally Posted by Hesk
Hello! If you can provide me with your friend's ticket #, I'll be happy to confirm that her ticket is in the queue to be addressed.
[..]
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8:11 am, August 24, 2017
Quote:
Originally Posted by Hesk
Hello! I would recommend following these steps, and submitting a ticket at support.trionworlds.com if the issue persists:https://support. [..]
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8:11 am, August 23, 2017
Quote:
Originally Posted by Hesk
Hello! Please submit a support ticket at support.trionworlds.com so that our Tech Support team can troubleshoot this issue with you.
[..]
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8:11 am, August 23, 2017
Quote:
Originally Posted by Hesk
Hello! I've confirmed your ticket is in the queue, and will be addressed as soon as we are able. Thank you for your patience.
[..]
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6:11 pm, August 17, 2017
Quote:
Originally Posted by Hesk
Hello! If this issue is persisting, please try these steps, and submit a support ticket at support.trionworlds.com if these steps do not [..]
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8:11 am, August 17, 2017
Greetings Adventurers!
The 1-Credit Transfers begin August 16th and will continue through August 30th.
We know the Evolutions bring about many concerns, and because the process creates necessary dis [..]
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8:11 am, August 17, 2017
Quote:
Originally Posted by Muzzy
Greetings Adventurers!The 1-Credit Transfers begin August 16th and will continue through August 30th.We know the Evolutions bring about [..]
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8:11 am, August 17, 2017
Quote:
Originally Posted by Muzzy
Greetings Adventurers!The 1-Credit Transfers begin August 16th and will continue through August 30th.We know the Evolutions bring about [..]
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8:11 am, August 16, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! Your ticket is moving up the queue, and one of our agents will reply as soon as possible. Thanks for your patience!
[..]
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8:11 am, August 15, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! It looks like your ticket has been escalated so we can look into your account further and try to figure out what's hap [..]
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6:11 pm, August 10, 2017
Quote:
Originally Posted by Hesk
Hello! Please review these steps, and submit a support ticket at support.trionworlds.com if you continue having issues. https://support. [..]
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6:11 pm, August 10, 2017
Quote:
Originally Posted by Hesk
Hello! If this issue is persisting, please try these steps, and submit a support ticket at support.trionworlds.com if you still have issu [..]
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8:11 am, August 10, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! If you've already tried these basic troubleshooting steps, please submit a ticket so our CS team can investigate.
[..]
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6:11 pm, August 8, 2017
Quote:
Originally Posted by ZamboniChaos
I'm afraid we can't assist with ban appeals on the forums. Your ticket has been escalated and our CS team will follow-up with you [..]
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6:11 pm, August 7, 2017
Quote:
Originally Posted by BigDataDude
Quote:
Originally Posted by Rhaevyn
It shows that i paid for a product , am looking for support, and [..]
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8:11 am, August 4, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! Your tickets are still moving up the queue, and our team will review them as soon as they can. Please keep in mind our [..]
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6:11 pm, August 2, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! It looks like our CS team responded to your ticket recently and was able to fix this for you. Please update your ticke [..]
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8:11 am, August 2, 2017
Quote:
Originally Posted by Hesk
Hello! I can confirm this ticket received a response not long ago, and your reply will be responded to as soon as we are able.
[..]
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8:11 am, August 1, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! Our team is working through a large amount of tickets at the moment, but your ticket is moving up the queue and will b [..]
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8:11 am, August 1, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! It looks like you've already submitted a support ticket, so our CS team will respond as soon as they can to provide yo [..]
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6:11 pm, July 31, 2017
Quote:
Originally Posted by Celestrata Bloodsong
Quote:
Originally Posted by Traciatim
Open a ticket with support. I'm pretty sure they have [..]
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8:11 am, July 31, 2017
Quote:
Originally Posted by Baldr
Hey there! Please go ahead and submit a ticket to our support team. Once we have that our agents will investigate the situation. https:/ [..]
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8:11 am, July 29, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! Your ticket is moving up the queue, and one of our CS agents will reply as soon as possible. They're currently working [..]
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8:11 am, July 27, 2017
Quote:
Originally Posted by Hesk
Hello! Please try these steps, and if the issue persists, please submit a support ticket at support.trionworlds.com so that our Tech Supp [..]
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8:11 am, July 27, 2017
Quote:
Originally Posted by Hesk
Hello! If this issue is persisting, please submit a support ticket at support.trionworlds.com so that our Customer Service team can inves [..]
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8:11 am, July 26, 2017
Quote:
Originally Posted by Hesk
Hello! Please try this installation:https://www.microsoft.com/en-us/down...s.aspx?id=8109If the issue persists, please submit a support t [..]
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8:11 am, July 25, 2017
Quote:
Originally Posted by ZamboniChaos
Hi there! I'm afraid we can't assist with ban appeals on the forums. Our team will review your tickets as soon as possible.
[..]
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8:11 am, July 21, 2017
Quote:
Originally Posted by Muzzy
Thanks. Please have your friend put in a ticket. The text wasn't actually changed and has been that way for a long time. The mail deleti [..]
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8:11 am, July 20, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! If you've already tried some basic troubleshooting, submit a ticket and attach your DxDiag report so our CS team can a [..]
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8:11 am, July 20, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! If you've already tried all of the basic troubleshooting steps, I'd submit a ticket and let our team know what you've [..]
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8:11 am, July 19, 2017
Quote:
Originally Posted by Hesk
Hello! Unfortunately, we're unable to discuss appeals via the forums. Please check your email for any updates, and if you still have ques [..]
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8:11 am, July 19, 2017
Quote:
Originally Posted by Hesk
Hello! The issue should be resolved now, but if you have further issues, please make sure to submit a support ticket at support.trionworl [..]
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8:11 am, July 19, 2017
Quote:
Originally Posted by Hesk
Hello! This issue should now be resolved (we had a networking issue separate from the downtime). If you continue having problems connecti [..]
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6:11 pm, July 13, 2017
Quote:
Originally Posted by Hesk
Hello! I would recommend submitting a support ticket at support.trionworlds.com for this issue, if you have not already.
Jump [..]
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8:11 am, July 13, 2017
Quote:
Originally Posted by Muzzy
Quote:
Originally Posted by Obwlix
EU are not fine!Server: LeviathanGame unplayable because of 5 mins and [..]
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8:11 am, July 12, 2017
Quote:
Originally Posted by Muzzy
PTS should be back up!Hayalet,I was told that often times this issue works itself out after about 1-2 hours. (not scientific) If you are [..]
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8:11 am, July 11, 2017
Quote:
Originally Posted by Hesk
Hello Gadhelyn. It appears that there is some issue with your email address, as it is being listed as undeliverable. Please make sure the [..]
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8:11 am, July 10, 2017
Quote:
Originally Posted by Celestrata Bloodsong
Looks like this didn't get passed around as far as we'd like on Friday. Yes, this is an error -- one we're looking to get [..]
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6:11 pm, July 5, 2017
Quote:
Originally Posted by Hesk
Hello! Please try these steps, and submit a support ticket at support.trionworlds.com if the issue persists. https://support.trionworlds [..]
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8:11 am, July 5, 2017
Quote:
Originally Posted by Hesk
Hello! It appears your purchase is failing; please submit a ticket at support.trionworlds.com and we will be happy to investigate the cau [..]
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8:11 am, June 30, 2017
Quote:
Originally Posted by ZamboniChaos
Our queues are a bit longer than usual at the moment, but your ticket is moving up and we'll review it as soon as we can!
[..]
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8:11 am, June 30, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! If you've already tried these troubleshooting steps and still aren't having any luck, go ahead and submit a ticket so [..]
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8:11 am, June 29, 2017
Quote:
Originally Posted by Muzzy
Hi there folks, The Sloth glider issue should now be fixed. Please let me know if you are still having issues purchasing it with your g [..]
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8:11 am, June 29, 2017
Quote:
Originally Posted by Hesk
Hello! Thanks for the report. We will address your ticket as soon as we are able to. Unfortunately, I can't guarantee the specific reason [..]
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8:11 am, June 28, 2017
Quote:
Originally Posted by Hesk
Hello! Unfortunately, we can't provide an estimate at this time, but we will address your ticket as soon as we are able.
Jump [..]
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8:11 am, June 28, 2017
Quote:
Originally Posted by Hesk
Hello! I've confirmed your ticket is in the queue to be answered, and we will address it as soon as we are able.
Jump to post. [..]
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8:11 am, June 28, 2017
Quote:
Originally Posted by Hesk
Hello! I've confirmed your ticket is in the queue to be addressed, and we will respond to it as soon as we are able.
Jump to p [..]
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8:11 am, June 28, 2017
Quote:
Originally Posted by Hesk
Hello! Thank you for the report. If you are currently online, please update your tickets and we will be happy to investigate.
[..]
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8:11 am, June 27, 2017
Quote:
Originally Posted by Celestrata Bloodsong
Hey there Blackberry -- our CS team is working hard to make sure players get responses as soon as they can, but we've had [..]
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8:11 am, June 27, 2017
Quote:
Originally Posted by Celestrata Bloodsong
We're aware, and here's where we are at for this:
Quote:
Originally Posted by Celestrata Bloodsong
[..]
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6:11 pm, June 26, 2017
Quote:
Originally Posted by Celestrata Bloodsong
Quote:
Originally Posted by JemandLeNoob
So I recently sent in a ticket due to my main not [..]
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6:11 pm, June 26, 2017
Quote:
Originally Posted by ZamboniChaos
Sorry for the delay! I took a look at your ticket and confirmed it was moving up the queue, so our CS team will reply as soon as [..]
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6:11 pm, June 26, 2017
Quote:
Originally Posted by ZamboniChaos
Due to a recent surge of tickets our response times are longer than usual. The team is working through them as quickly as possibl [..]
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8:11 am, June 24, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! I just checked on your ticket and it looks like our CS team was able to resolve your issue. Please let me know if stil [..]
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8:11 am, June 24, 2017
Quote:
Originally Posted by Muzzy
Hi qpepMepToM,I have been playing. From scratch. I didn't even take the erenor soulforged gear ticket kit. (Though, I wasn't even eligib [..]
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8:11 am, June 22, 2017
Quote:
Originally Posted by Hesk
Hello! I've investigated your issue and confirmed your ticket is in queue. It will be addressed as soon as we are able. Unfortunately, we [..]
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8:11 am, June 21, 2017
Quote:
Originally Posted by ZamboniChaos
Quote:
Originally Posted by Lucifael
I have same issue.. was roaming around on my friend's merch on [..]
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8:11 am, June 21, 2017
Quote:
Originally Posted by Hesk
Hello! I would recommend following these steps, and if the issue persists, submitting a support ticket at support.trionworlds.com so that [..]
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8:11 am, June 20, 2017
Quote:
Originally Posted by Muzzy
Hi all,We've done a lot of manual fixing with players to address this issue. If you were not handled manually and are still affected by [..]
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