8:11 am, August 19, 2017
Quote:
Originally Posted by ZamboniChaos
I'm afraid we can't assist with ban appeals on the forums. Please contact our CS team if you wish to continue appealing your ban. [..]
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8:11 am, August 19, 2017
Quote:
Originally Posted by ZamboniChaos
I'm afraid we can't assist with ban appeals on the forums. Please contact our CS team if you wish to continue appealing your ban. [..]
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8:11 am, August 16, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! Your ticket is moving up the queue, and one of our agents will reply as soon as possible. Thanks for your patience!
[..]
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8:11 am, August 15, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! It looks like your ticket has been escalated so we can look into your account further and try to figure out what's hap [..]
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8:11 am, August 10, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! If you've already tried these basic troubleshooting steps, please submit a ticket so our CS team can investigate.
[..]
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6:11 pm, August 8, 2017
Quote:
Originally Posted by ZamboniChaos
I'm afraid we can't assist with ban appeals on the forums. Your ticket has been escalated and our CS team will follow-up with you [..]
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8:11 am, August 5, 2017
Quote:
Originally Posted by ZamboniChaos
Quote:
Originally Posted by Rinalee
PS : The character's model is still bugged with this costume.
[..]
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8:11 am, August 4, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! Your tickets are still moving up the queue, and our team will review them as soon as they can. Please keep in mind our [..]
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6:11 pm, August 2, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! It looks like our CS team responded to your ticket recently and was able to fix this for you. Please update your ticke [..]
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8:11 am, August 1, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! Our team is working through a large amount of tickets at the moment, but your ticket is moving up the queue and will b [..]
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8:11 am, August 1, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! It looks like you've already submitted a support ticket, so our CS team will respond as soon as they can to provide yo [..]
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6:11 pm, July 31, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! I just checked our support tools, and your character appears to be on Rangora and was renamed to "Impi". Is [..]
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8:11 am, July 29, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! Your ticket is moving up the queue, and one of our CS agents will reply as soon as possible. They're currently working [..]
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8:11 am, July 25, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! I'm afraid we can't assist with account bans on the forums. Please refer to the appeals you've opened with our CS team [..]
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8:11 am, July 25, 2017
Quote:
Originally Posted by ZamboniChaos
Hi there! I'm afraid we can't assist with ban appeals on the forums. Our team will review your tickets as soon as possible.
[..]
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8:11 am, July 25, 2017
Quote:
Originally Posted by ZamboniChaos
I'm afraid we can't assist with ban appeals on the forums, but if you've submitted an appeal to our CS team they'll review it as [..]
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8:11 am, July 20, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! If you've already tried some basic troubleshooting, submit a ticket and attach your DxDiag report so our CS team can a [..]
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8:11 am, July 20, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! If you've already tried all of the basic troubleshooting steps, I'd submit a ticket and let our team know what you've [..]
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8:11 am, July 1, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! We can't assist with ban appeals on the forums, but one of our CS agents will review your appeal as soon as they can.
[..]
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8:11 am, June 30, 2017
Quote:
Originally Posted by ZamboniChaos
Our queues are a bit longer than usual at the moment, but your ticket is moving up and we'll review it as soon as we can!
[..]
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8:11 am, June 30, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! We can't assist with ban appeals on the forums, but one of our CS agents will review your appeal as soon as possible!
[..]
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8:11 am, June 30, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! If you've already tried these troubleshooting steps and still aren't having any luck, go ahead and submit a ticket so [..]
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8:11 am, June 30, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there, sorry for the delay. Our team is working through the queue and they'll reply as soon as they can!
Jump to p [..]
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6:11 pm, June 26, 2017
Quote:
Originally Posted by ZamboniChaos
Sorry for the delay! I took a look at your ticket and confirmed it was moving up the queue, so our CS team will reply as soon as [..]
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6:11 pm, June 26, 2017
Quote:
Originally Posted by ZamboniChaos
Due to a recent surge of tickets our response times are longer than usual. The team is working through them as quickly as possibl [..]
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8:11 am, June 24, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! I just checked on your ticket and it looks like our CS team was able to resolve your issue. Please let me know if stil [..]
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8:11 am, June 23, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! We can't assist with ban appeals on the forums, so please send an email to appeals@trionworlds.com if you haven't done [..]
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8:11 am, June 21, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! We've collected this info and has passed it along to the developers, so they'll investigate as soon as they can!
[..]
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8:11 am, June 21, 2017
Quote:
Originally Posted by ZamboniChaos
Quote:
Originally Posted by Lucifael
I have same issue.. was roaming around on my friend's merch on [..]
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8:11 am, June 16, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! It looks like your ticket is moving up the queue, so one of our CS agents will reply as soon as possible. Thanks for y [..]
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8:11 am, June 16, 2017
Quote:
Originally Posted by ZamboniChaos
If you've attempted a reinstall and are still having issues with this, please make sure you provide our CS team with your Glyph l [..]
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8:11 am, June 15, 2017
Quote:
Originally Posted by ZamboniChaos
I just created a bug report for this, so the team will take a look as soon as they can. Thanks for the info!
Jump to p [..]
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8:11 am, June 14, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! It looks like one of our agents responded to your ticket, but here's the email address you asked for in case you still [..]
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8:11 am, June 7, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! I'm afraid we don't offer phone support, but it looks like Senior GM Soulwalker has provided the most recent response [..]
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8:11 am, June 6, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! I just checked your ticket and it looks like GM Ghosegaze was able to help you locate your ring. Thanks for your patie [..]
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8:11 am, June 2, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! Looks like you already have a ticket in, so our CS team will help you with this as soon as they can.
Jump t [..]
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8:11 am, June 2, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! I just checked your support ticket and it appears our CS team was able to help you out. Let me know if you need anythi [..]
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8:11 am, May 31, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! I'm sorry to here this happened, and I'd definitely recommend contacting our CS team so they can look into this for yo [..]
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8:11 am, May 31, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! This bug has been verified and passed along to the dev team, but I'm afraid we don't have any additional info to share [..]
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6:11 pm, May 29, 2017
Quote:
Originally Posted by ZamboniChaos
Quote:
Originally Posted by Bunnyleptic
Because last time I sent a ticket, it never got answered an [..]
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8:11 am, May 27, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! Please refrain from copy/pasting your ticket correspondence on the forums. It appears our CS agent has escalated you t [..]
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8:11 am, May 25, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! I confirmed your ticket was still in the queue, and our team will follow-up with you as soon as they can. Sorry for th [..]
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8:11 am, May 24, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! I confirmed the ticket in question is moving up the queue, so our CS team will reply as soon as they can. Thanks for y [..]
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8:11 am, May 20, 2017
Quote:
Originally Posted by ZamboniChaos
Hey everyone! If you're seeing this error but can't connect to our website to submit a ticket, you can also contact our CS team b [..]
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6:11 pm, May 11, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! It looks like your ticket has been escalated for additional review, so we'll follow-up with you as soon as we can.
[..]
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6:11 pm, May 10, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! Our team is still investigating this issue. If you find yourself flagged with the debuff, submit a support ticket so o [..]
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8:11 am, May 10, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! This definitely isn't intended, and I've created a bug report so our team can look into this. Thanks for the heads up! [..]
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6:11 pm, May 9, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! If you need to report a player for a violation of our Code of Conduct, please submit a support ticket so our CS team c [..]
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8:11 am, May 9, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! Our development team is aware of this bug, but I'm afraid I don't have any updates to share at the moment. Thanks for [..]
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8:11 am, May 6, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! I'm sorry for the wait. Our CS team will respond as soon as they take care of the tickets in front of yours! In the me [..]
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8:11 am, May 5, 2017
Quote:
Originally Posted by ZamboniChaos
Hi there! We can't assist with ban appeals on the forums, but our CS team will reply to your ticket as soon as they review your a [..]
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8:11 am, May 3, 2017
Quote:
Originally Posted by ZamboniChaos
I'm afraid we can't assist with ban appeals on the forums. I see you already submitted an appeal to our CS team, so they'll follo [..]
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8:11 am, May 3, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! I checked the account associated with this forum profile, and it appears you have a 30 day Patron pass that's waiting [..]
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6:11 pm, May 2, 2017
Quote:
Originally Posted by ZamboniChaos
Hey everyone! A fix for this display issue is in the works and will be implemented as soon as possible. I'm sorry for the confusi [..]
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6:11 pm, May 2, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! A fix for this issue is still in the works, and it hasn't been resolved quite yet. To reiterate, the problem here is s [..]
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8:11 am, May 2, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! It doesn't look like you've contacted our CS team yet, so I'd submit a ticket and provide our team with a list of the [..]
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8:11 am, May 2, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! Your ticket is moving up the queue and one of our CS agents will respond as soon as they can.
Jump to post. [..]
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8:11 am, May 2, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! If you're still having trouble with this, you can also submit a support ticket by sending an email to support@trionwor [..]
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8:11 am, April 29, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! I just took a look at your ticket and it appears one of our CS agents is looking into this now.
Jump to pos [..]
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8:11 am, April 29, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! If you've already tried all of the troubleshooting steps in this support article, please submit a support ticket so ou [..]
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8:11 am, April 29, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! Our team is currently investigating and it appears to be a display bug that's causing this. Instead of all of your Pat [..]
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8:11 am, April 29, 2017
Quote:
Originally Posted by ZamboniChaos
Quote:
Originally Posted by Numanap
Is there any notification/pop up setting for forum. I couldn't [..]
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6:11 pm, April 28, 2017
Quote:
Originally Posted by ZamboniChaos
Hey everyone! If you purchased the credit pack and didn't receive the bonus items, please submit a support ticket so our CS team [..]
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8:11 am, April 28, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! This was intended. I just updated my personal client and had to accept a new EULA as well. No need to worry!
[..]
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8:11 am, April 28, 2017
Quote:
Originally Posted by ZamboniChaos
Quote:
Originally Posted by Swipey
if this goes past the release of the boxes im contact my payment [..]
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8:11 am, April 27, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! This promotion is currently on-hold due to an error with one of the items. More information in this thread!
[..]
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8:11 am, April 26, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! I'd take a look at this support article and see if that helps you at all. If not, submit a support ticket so our CS te [..]
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8:11 am, April 22, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there, sorry our CS team hasn't been able to review your ticket yet. Your ticket is still moving up the queue, so our team wi [..]
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6:11 pm, April 20, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! If you're currently logged into your account in Glyph, please log out and back in if you're still having problems.
[..]
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8:11 am, April 20, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! I've logged a bug report for this issue, and the team is currently investigating. Thanks for the info!
Jump [..]
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8:11 am, April 19, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! It looks like your ticket is one of the oldest in our queue, so our CS team should be responding sooner rather than la [..]
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6:11 pm, April 18, 2017
Quote:
Originally Posted by ZamboniChaos
Quote:
Originally Posted by GenesiS
You forgot to add "in 2-3 month" at the end.
[..]
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6:11 pm, April 18, 2017
Quote:
Originally Posted by ZamboniChaos
Hey everyone! Celestrata recently posted an update on this issue over in this thread. We're still working to nail down exactly wh [..]
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6:11 pm, April 18, 2017
Quote:
Originally Posted by ZamboniChaos
Hey everyone! Check out Celestrata's recent post in a different thread for the latest info on this issue.
Jump to post [..]
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8:11 am, April 18, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! It looks like your ticket was responded to today. Since we can't assist with ban appeals on the forums, I'm going to g [..]
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8:11 am, April 18, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! Sorry for the delay. Your ticket is still moving up the queue, and our CS team will reply as soon as they can!
[..]
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8:11 am, April 15, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! I've logged a bug report for this issue, so the team will take a look as soon as possible. Thanks for the heads up!
[..]
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8:11 am, April 14, 2017
Quote:
Originally Posted by ZamboniChaos
Quote:
Originally Posted by CasualPlayer
When does this healing / bloodlust bug finally get fixed? [..]
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8:11 am, April 14, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! Sorry for the trouble. We're definitely aware of this issue with the latest Windows 10 build and our team is looking i [..]
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8:11 am, April 13, 2017
Quote:
Originally Posted by ZamboniChaos
I'm afraid we cannot assist with ban appeals on the forums. If you want to continue appealing your ban, please update your existi [..]
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8:11 am, April 13, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! Our team will respond as soon as they take care of the tickets in front of yours. Sorry for the wait!
Jump [..]
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6:11 pm, April 11, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! I noticed you already submitted a ticket, so our CS team will reply as soon as they can. Thanks for your patience!
[..]
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8:11 am, April 11, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! I just forwarded this report to the team so they can look into this. Thanks for the heads up!
Jump to post. [..]
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8:11 am, April 11, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! It looks like one of our CS agents recently responded to your ticket. Thanks for your patience!
Jump to pos [..]
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8:11 am, April 11, 2017
Quote:
Originally Posted by ZamboniChaos
Sorry for the wait! I confirmed your ticket is still moving up the queue, and our CS team will respond as soon as they can!
[..]
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8:11 am, April 7, 2017
Quote:
Originally Posted by ZamboniChaos
Hey everybody! We're still looking into this, so we appreciate your patience as our investigation continues.
Jump to p [..]
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8:11 am, April 6, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! If you haven't already, I'd take a look at the following support articles and try the troubleshooting steps provided: [..]
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8:11 am, April 6, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! I'm sorry it's taken so long for your ticket to be reviewed. Your ticket is moving up the queue and will be reviewed b [..]
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8:11 am, April 6, 2017
Quote:
Originally Posted by ZamboniChaos
Character transfers and name changes share the same 30-day restriction, so if you choose to do one you'll be prevented from doing [..]
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8:11 am, April 6, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! I was able to locate your ticket and confirm that it's still moving up the queue. Our CS team will review it as soon a [..]
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8:11 am, April 5, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! I'm sorry to hear your account was banned, but I'm afraid we can't assist with ban appeals on the forums. If you've al [..]
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8:11 am, April 5, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! Your ticket is moving up our queue, and our CS team will respond as soon as they take care of the tickets in front of [..]
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6:11 pm, March 31, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there, I'm afraid we can't assist with ban appeals on the forums. Please refer to your ticket if you wish to continue appeali [..]
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6:11 pm, March 31, 2017
[QUOTE=ZamboniChaos;2580330]
[QUOTE=Petarie;2580101]Hi I just had this happen to me the EXACT same way. My laptop has been sluggish and didn't load the walls so I talked to ocean trader from udeneath [..]
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8:11 am, March 31, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! Please submit your report in the form of a ticket so our CS team can investigate this and take action if necessary.
[..]
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6:11 pm, March 30, 2017
Quote:
Originally Posted by ZamboniChaos
If you're located in EU, I'm afraid you won't be able to purchase this pack. As you mentioned, the pack on Amazon is only availab [..]
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8:11 am, March 29, 2017
Quote:
Originally Posted by ZamboniChaos
Thanks for the heads up! I just confirmed our team was aware of this bug, so they'll be looking into it as soon as they can.
[..]
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6:11 pm, March 28, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! If you haven't already, you may want to give these troubleshooting steps a try and see if that helps you. If not, subm [..]
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6:11 pm, March 28, 2017
Quote:
Originally Posted by ZamboniChaos
Quote:
Originally Posted by Jez
Hi. I just tried to add a new payment method to pay for a patron su [..]
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6:11 pm, March 28, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! I noticed you already submitted a ticket for this issue, so our CS team will respond as soon as they can.
J [..]
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