5:11 pm, January 23, 2018
Quote:
Originally Posted by Hesk
Hello! If this issue is still causing problems, please make sure to submit a support ticket at support.trionworlds.com.
Jump t [..]
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5:11 pm, January 23, 2018
Quote:
Originally Posted by Hesk
Hello! If the ArcheAge option isn't showing in your games list, you can add it from the Glyph's Store tab. You can also submit a support [..]
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5:11 pm, December 14, 2017
Quote:
Originally Posted by Hesk
Thank you for your report. If you have not done so, please make sure to submit a support ticket at support.trionworlds.com, and we will a [..]
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8:11 am, September 28, 2017
Quote:
Originally Posted by Hesk
Hello! For any issues with missing or lost patron time, please make sure to submit a support ticket at support.trionworlds.com.
[..]
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8:11 am, September 19, 2017
Quote:
Originally Posted by Hesk
Hello! I've confirmed your tickets are in the queue to be answered, and will be addressed as soon as we are able.
Jump to post [..]
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8:11 am, September 14, 2017
Quote:
Originally Posted by Hesk
Hello! Please submit a support ticket at support.trionworlds.com with this request, and we will be happy to assist you.
Jump t [..]
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8:11 am, September 14, 2017
Quote:
Originally Posted by Hesk
Hello! I can confirm that the agent did indeed read your response, and provided you with the recommended steps for resolving this issue. [..]
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8:11 am, August 27, 2017
Quote:
Originally Posted by Hesk
Hello! If you can provide me with your friend's ticket #, I'll be happy to confirm that her ticket is in the queue to be addressed.
[..]
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8:11 am, August 24, 2017
Quote:
Originally Posted by Hesk
Hello! I would recommend following these steps, and submitting a ticket at support.trionworlds.com if the issue persists:https://support. [..]
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8:11 am, August 23, 2017
Quote:
Originally Posted by Hesk
Hello! Please submit a support ticket at support.trionworlds.com so that our Tech Support team can troubleshoot this issue with you.
[..]
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8:11 am, August 23, 2017
Quote:
Originally Posted by Hesk
Hello! I've confirmed your ticket is in the queue, and will be addressed as soon as we are able. Thank you for your patience.
[..]
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6:11 pm, August 17, 2017
Quote:
Originally Posted by Hesk
Hello! If this issue is persisting, please submit a support.trionworlds.com so that we can troubleshoot the issue with you.
Ju [..]
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6:11 pm, August 17, 2017
Quote:
Originally Posted by Hesk
Hello! If this issue is persisting, please try these steps, and submit a support ticket at support.trionworlds.com if these steps do not [..]
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6:11 pm, August 10, 2017
Quote:
Originally Posted by Hesk
Hello! Please review these steps, and submit a support ticket at support.trionworlds.com if you continue having issues. https://support. [..]
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6:11 pm, August 10, 2017
Quote:
Originally Posted by Hesk
Hello! If this issue is persisting, please try these steps, and submit a support ticket at support.trionworlds.com if you still have issu [..]
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6:11 pm, August 9, 2017
Quote:
Originally Posted by Hesk
Unfortunately, we no longer offer live chat support. However, you can still report any issues at support.trionworlds.com or by emailing s [..]
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8:11 am, August 2, 2017
Quote:
Originally Posted by Hesk
Hello! I can confirm this ticket received a response not long ago, and your reply will be responded to as soon as we are able.
[..]
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8:11 am, July 27, 2017
Quote:
Originally Posted by Hesk
Hello! Please try these steps, and if the issue persists, please submit a support ticket at support.trionworlds.com so that our Tech Supp [..]
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8:11 am, July 27, 2017
Quote:
Originally Posted by Hesk
Hello! If this issue is persisting, please submit a support ticket at support.trionworlds.com so that our Customer Service team can inves [..]
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6:11 pm, July 26, 2017
Quote:
Originally Posted by Hesk
Hello! The server crashed around 25 minutes ago, and is in the process of being restarted and opened up again. We expect to have service [..]
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6:11 pm, July 26, 2017
Quote:
Originally Posted by Hesk
Hello! The server crashed around 25 minutes ago, and is in the process of being restarted and opened up again. We expect to have service [..]
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8:11 am, July 26, 2017
Quote:
Originally Posted by Hesk
Hello! Please try this installation:https://www.microsoft.com/en-us/down...s.aspx?id=8109If the issue persists, please submit a support t [..]
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8:11 am, July 19, 2017
Quote:
Originally Posted by Hesk
Hello! Unfortunately, we're unable to discuss appeals via the forums. Please check your email for any updates, and if you still have ques [..]
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8:11 am, July 19, 2017
Quote:
Originally Posted by Hesk
Hello! The issue should be resolved now, but if you have further issues, please make sure to submit a support ticket at support.trionworl [..]
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8:11 am, July 19, 2017
Quote:
Originally Posted by Hesk
Hello! This issue should now be resolved (we had a networking issue separate from the downtime). If you continue having problems connecti [..]
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6:11 pm, July 13, 2017
Quote:
Originally Posted by Hesk
Hello! I would recommend submitting a support ticket at support.trionworlds.com for this issue, if you have not already.
Jump [..]
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8:11 am, July 11, 2017
Quote:
Originally Posted by Hesk
Hello Gadhelyn. It appears that there is some issue with your email address, as it is being listed as undeliverable. Please make sure the [..]
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6:11 pm, July 5, 2017
Quote:
Originally Posted by Hesk
Hello! Please try these steps, and submit a support ticket at support.trionworlds.com if the issue persists. https://support.trionworlds [..]
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8:11 am, July 5, 2017
Quote:
Originally Posted by Hesk
Hello! It appears your purchase is failing; please submit a ticket at support.trionworlds.com and we will be happy to investigate the cau [..]
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8:11 am, June 29, 2017
Quote:
Originally Posted by Hesk
Hello! Thanks for the report. We will address your ticket as soon as we are able to. Unfortunately, I can't guarantee the specific reason [..]
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8:11 am, June 28, 2017
Quote:
Originally Posted by Hesk
Hello! I've confirmed your ticket is in the queue to be answered, and we will address it as soon as we are able.
Jump to post. [..]
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8:11 am, June 28, 2017
Quote:
Originally Posted by Hesk
Hello! Unfortunately, we can't provide an estimate at this time, but we will address your ticket as soon as we are able.
Jump [..]
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8:11 am, June 28, 2017
Quote:
Originally Posted by Hesk
Hello! I've confirmed your ticket is in the queue to be addressed, and we will respond to it as soon as we are able.
Jump to p [..]
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8:11 am, June 28, 2017
Quote:
Originally Posted by Hesk
Hello! Thank you for the report. If you are currently online, please update your tickets and we will be happy to investigate.
[..]
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8:11 am, June 22, 2017
Quote:
Originally Posted by Hesk
Hello! I've investigated your issue and confirmed your ticket is in queue. It will be addressed as soon as we are able. Unfortunately, we [..]
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8:11 am, June 21, 2017
Quote:
Originally Posted by Hesk
Hello! I would recommend following these steps, and if the issue persists, submitting a support ticket at support.trionworlds.com so that [..]
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8:11 am, June 20, 2017
Quote:
Originally Posted by Hesk
Hello! Please submit a support ticket at support.trionworlds.com for any missing items. Our Customer Service team will be happy to invest [..]
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8:11 am, June 20, 2017
Quote:
Originally Posted by Hesk
Hello! If you have not yet done so, please submit a support ticket at support.trionworlds.com so that our Customer Service team can inves [..]
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6:11 pm, June 19, 2017
Quote:
Originally Posted by Hesk
Hello! I would recommend following these steps, and if the issue persists, submitting a ticket at support.trionworlds.com so that our Tec [..]
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6:11 pm, June 19, 2017
Quote:
Originally Posted by Hesk
Hello! I'd recommend trying this step as well, and if the issue persists, submitting a ticket at support.trionworlds.com so that our Tech [..]
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8:11 am, June 15, 2017
Quote:
Originally Posted by Hesk
Hello! Please make sure to submit a support ticket at support.trionworlds.com, and include the error message or behavior you are seeing, [..]
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8:11 am, June 15, 2017
Quote:
Originally Posted by Hesk
Hello! Please make sure to submit a ticket at support.trionworlds.com if you haven't and we'll be happy to investigate any possible solut [..]
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8:11 am, June 15, 2017
Quote:
Originally Posted by Hesk
Hello! Please make sure to submit a support ticket at support.trionworlds.com so that our Tech Support team can troubleshoot with you.
[..]
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8:11 am, June 8, 2017
Quote:
Originally Posted by Hesk
Hello! It appears your ticket has received an update; please update the ticket if you have any further issues.
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8:11 am, June 6, 2017
Quote:
Originally Posted by Hesk
Hello! Please refer to the email sent to your registered email address, and email appeals@trionworlds.com if you have any questions.
[..]
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8:11 am, May 31, 2017
Quote:
Originally Posted by Hesk
Hello! To clarify, asking for a refund from Trion Worlds will not ban your play account or PayPal billing information. The only way that [..]
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8:11 am, May 31, 2017
Quote:
Originally Posted by Hesk
Hello! I would recommend trying another browser, and clearing your cache & cookies. if that doesn't resolve the issue, please ema [..]
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6:11 pm, May 30, 2017
Quote:
Originally Posted by Hesk
Hello! Please submit a support ticket at support.trionworlds.com so that our Customer Service team can assist with this issue.
[..]
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8:11 am, May 29, 2017
Quote:
Originally Posted by Hesk
Hello! Yes, you can contact customer support at support.trionworlds.com or by emailing support@trionworlds.com, and we will be happy to h [..]
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8:11 am, May 28, 2017
Quote:
Originally Posted by Hesk
Hello! Please review the Fresh Start FAQ:http://forums.archeagegame.com/showt...art-Server-FAQThe relevant section:If I delete all of my [..]
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8:11 am, May 28, 2017
Quote:
Originally Posted by Hesk
Hello! Please submit a support ticket at support.trionworlds.com so that our Customer Service team can investigate this issue for you.
[..]
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6:11 pm, May 24, 2017
Quote:
Originally Posted by Hesk
Please submit a support ticket at support.trionworlds.com when the issue occurs, and we will be happy to investigate.
Jump to [..]
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8:11 am, May 23, 2017
Quote:
Originally Posted by Hesk
Hello! Please make sure to submit a support ticket for this issue, and we will be happy to investigate. Thank you.
Jump to pos [..]
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8:11 am, May 23, 2017
Quote:
Originally Posted by Hesk
Hello! As our response indicates, please update your ticket when you are online so that we can assist with your request. Thanks!
[..]
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6:11 pm, May 18, 2017
Quote:
Originally Posted by Hesk
Hello! It appears your ticket has been updated. Please review it, and update your ticket with any replies if necessary.
Jump t [..]
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8:11 am, May 16, 2017
Quote:
Originally Posted by Hesk
Ping reduction programs, by themselves at least, are not considered 3rd party programs. We understand that ArcheAge is reliant on a reaso [..]
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8:11 am, May 16, 2017
Quote:
Originally Posted by Hesk
Hello! Please submit a support ticket at support.trionworlds.com so that our Tech Support team can troubleshoot this issue with you. This [..]
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6:11 pm, May 11, 2017
Quote:
Originally Posted by Hesk
It appears your ticket #906787 has received a response. Please review it and update your ticket if you require any further assistance.
[..]
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8:11 am, May 10, 2017
Quote:
Originally Posted by Hesk
Hello! Please submit a support ticket at support.trionworlds.com if you have not already, so that our Customer Service team can investiga [..]
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8:11 am, May 9, 2017
Quote:
Originally Posted by Hesk
As the above link indicates, this is likely a hardware issue (though in the past, some driver versions did cause similar issues, so makin [..]
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8:11 am, April 27, 2017
Quote:
Originally Posted by Hesk
To clarify, the usage of any macro which allows more than one action per keypress is prohibited. If this is detected, it will be actioned [..]
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8:11 am, April 26, 2017
Quote:
Originally Posted by Hesk
Hello! Please submit a support ticket at support.trionworlds.com so that our Customer Service team can investigate which items, if any, w [..]
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8:11 am, April 26, 2017
Quote:
Originally Posted by Hesk
Hello! It appears the issue has been resolved, at least for some of you. If you continue having patron issues, please submit a support ti [..]
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6:11 pm, April 25, 2017
Quote:
Originally Posted by Hesk
On occasion, antivirus programs will incorrectly identify game files as malicious. If both PCs are using the same Antivirus, and both use [..]
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8:11 am, April 13, 2017
Quote:
Originally Posted by Hesk
Hello! Please submit a support ticket at support.trionworlds.com so that our Tech Support team can troubleshoot with you.
Jump [..]
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8:11 am, April 13, 2017
Quote:
Originally Posted by Hesk
Hello! Please submit a support ticket at support.trionworlds.com so that this issue can be investigated by our Customer Service team.
[..]
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8:11 am, April 11, 2017
Quote:
Originally Posted by Hesk
Hello! I've confirmed your tickets are in the queue to be responded to, and will be addressed as soon as we are able.
Jump to [..]
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8:11 am, April 6, 2017
Quote:
Originally Posted by Hesk
Unfortunately, ticket volume is higher than normal and causing some delays, but we will address your ticket as soon as we are able.
[..]
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8:11 am, April 6, 2017
Quote:
Originally Posted by Hesk
Hello! Please submit a support ticket at support.trionworlds.com, so that our Tech Support team can troubleshoot this issue with you.
[..]
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8:11 am, April 6, 2017
Quote:
Originally Posted by Hesk
Hello! Please submit a support ticket at support.trionworlds.com or by email at support@trionworlds.com, and our Customer Service team ca [..]
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8:11 am, April 6, 2017
Quote:
Originally Posted by Hesk
Hello! If you are unable to submit a support ticket for any reason, you can always email support@trionworlds.com directly, and we will be [..]
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8:11 am, April 5, 2017
Quote:
Originally Posted by Hesk
For issues with lost or missing payments, please submit a support ticket at support.trionworlds.com so that our Customer Service team can [..]
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8:11 am, April 4, 2017
Quote:
Originally Posted by Hesk
Hello! Please make sure to submit a support ticket at support.trionworlds.com, with the relevant names (or screenshot) and we will be hap [..]
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8:11 am, March 30, 2017
Quote:
Originally Posted by Hesk
Hello! If you're unable to submit a ticket at the support site, you can always email support directly at support@trionworlds.com.
[..]
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8:11 am, March 30, 2017
Quote:
Originally Posted by Hesk
Hello! I would recommend restarting your PC entirely, running Glyph with admin (right-click and choose "run as admin") and patc [..]
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8:11 am, March 28, 2017
Quote:
Originally Posted by Hesk
Hello! Please review these steps, and submit a support ticket at support.trionworlds.com if the issue persists:https://support.trionworld [..]
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8:11 am, March 28, 2017
Quote:
Originally Posted by Hesk
Hello! It appears this issue has been resolved, but if you have any further concerns, please update your ticket.
Jump to post. [..]
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8:11 am, March 28, 2017
Quote:
Originally Posted by Hesk
Hello! Unfortunately, our ticket volume is higher than normal, but we will address your tickets as soon as we are able.
Jump t [..]
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7:11 am, March 23, 2017
Quote:
Originally Posted by Hesk
Hello! If you have not done so, please submit a support ticket at support.trionworlds.com so that our Technical Support team can troubles [..]
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7:11 am, March 23, 2017
Quote:
Originally Posted by Hesk
Hello! For any issues with harassment, please submit a support ticket at support.trionworlds.com so that our Customer Service team can in [..]
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7:11 am, March 21, 2017
Quote:
Originally Posted by Hesk
Hello DeliaCat, I've confirmed your ticket is in the queue to be addressed. I apologize for any delay, as our ticket volume is higher tha [..]
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7:11 am, March 16, 2017
Quote:
Originally Posted by Hesk
Hello! The 1005 error generally occurs when the game attempts to manipulate patch files, but finds that they are already in use. In gener [..]
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7:11 am, March 16, 2017
Quote:
Originally Posted by Hesk
Hello! The 1005 error generally indicates that the files are in use when it attempts to update them, or that permission to modify them wa [..]
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7:11 am, March 16, 2017
Quote:
Originally Posted by Hesk
Hello! For any issues with lost or missing patron time, please submit a support ticket so that our Customer Service team can investigate [..]
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7:11 am, March 14, 2017
Quote:
Originally Posted by Hesk
Hello! If you do not have a current ticket in regarding this issue, please submit one with as much information as possible. While we are [..]
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7:11 am, March 14, 2017
Quote:
Originally Posted by Hesk
Hello! As indicated above, if you need assistance changing your account's country, please submit a support ticket at https://support.trio [..]
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5:11 pm, March 9, 2017
Quote:
Originally Posted by Hesk
Hello! I've confirmed your ticked is in the queue to be answered. Due to high ticket volume, this may take longer than normal, but we wil [..]
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7:11 am, March 8, 2017
Quote:
Originally Posted by Hesk
Unfortunately, our current ticket volume is causing some delays. We will address your issue as soon as we are able, and we do apologize f [..]
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7:11 am, March 8, 2017
Quote:
Originally Posted by Hesk
Hello! Please review this thread for information on the event:http://forums.archeagegame.com/showt...05#post2570205
Jump to po [..]
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5:11 pm, March 2, 2017
Quote:
Originally Posted by Hesk
Hello! I have confirmed your ticket is in the queue to be answered; we will address your issue as soon as we are able.
Jump to [..]
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5:11 pm, March 1, 2017
Quote:
Originally Posted by Hesk
Hello! Unfortunately, when EU and NA are on separate patches (which usually happens within a day or so of the most recent patch) a full d [..]
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5:11 pm, February 28, 2017
Quote:
Originally Posted by Hesk
Hello! Unfortunately, we don't provide support for ArcheAge on MAC, but I can confirm that VMWare, by itself, is not a violation of the T [..]
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5:11 pm, February 28, 2017
Quote:
Originally Posted by Hesk
Unfortunately, we are unable to provide any information on appeal reviews via the forums. Please update your ticket if you have further q [..]
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5:11 pm, February 28, 2017
Quote:
Originally Posted by Hesk
Please email support@trionworlds.com with the error message, as well as your current IP address, which you can confirm here (from the net [..]
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5:11 pm, February 23, 2017
Quote:
Originally Posted by Hesk
Hello! Please submit a support ticket at support.trionworlds.com if these steps don't resolve your issue:https://support.trionworlds.com/ [..]
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5:11 pm, February 23, 2017
Quote:
Originally Posted by Hesk
For any issues with quest progress, please submit a support ticket at support.trionworlds.com so that our Customer Service team can inves [..]
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5:11 pm, February 23, 2017
Quote:
Originally Posted by Hesk
Hello! For any issues with missing items, please submit a support ticket at support.trionworlds.com so that our Customer Service team can [..]
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5:11 pm, February 22, 2017
Quote:
Originally Posted by Hesk
Please submit a support ticket at support.trionworlds.com with this collected information, so that our Tech Support team can troubleshoot [..]
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5:11 pm, February 22, 2017
Quote:
Originally Posted by Hesk
Unfortunately, that is the issue. When the NA and EU regions are on different patches (generally an issue for less than a day), switching [..]
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5:11 pm, February 21, 2017
Quote:
Originally Posted by Hesk
If this issue is still persisting, please submit a support ticket at support.trionworlds.com, and make sure to include your current IP, w [..]
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