5:11 pm, January 2, 2018
Quote:
Originally Posted by BigDataDude
Quote:
Originally Posted by Mehelenya
I have tried now everything, removed Glpyh, ArcheAge, installe [..]
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7:11 am, December 16, 2017
Quote:
Originally Posted by Celestrata Bloodsong
ArcheAge: Mahlstrom - offizielle PatchnotesDie folgenden Patchnotes enthalten Information über das neuste Spiele [..]
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7:11 am, November 28, 2017
Quote:
Originally Posted by Celestrata Bloodsong
Quote:
Originally Posted by Cirran
The funniest thing is that they delayed PTS because, BAS [..]
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8:11 am, October 25, 2017
Quote:
Originally Posted by Tinen
I've run into that issue myself due to a corrupted install. Unfortunately, it requires a re-install to correct.
Jump to post. [..]
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8:11 am, August 1, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! It looks like you've already submitted a support ticket, so our CS team will respond as soon as they can to provide yo [..]
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8:11 am, July 26, 2017
Quote:
Originally Posted by Hesk
Hello! Please try this installation:https://www.microsoft.com/en-us/down...s.aspx?id=8109If the issue persists, please submit a support t [..]
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8:11 am, June 16, 2017
Quote:
Originally Posted by ZamboniChaos
If you've attempted a reinstall and are still having issues with this, please make sure you provide our CS team with your Glyph l [..]
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6:11 pm, June 15, 2017
Quote:
Originally Posted by Fasti
Hi there,With antivirus software there's always a risk of a false-positive after an update. Software updates to game code, or installers [..]
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7:11 am, January 27, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! Sorry for the trouble. My suggestion would be to remove all ArcheAge related files from your computer and perform a cl [..]
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5:11 pm, December 29, 2016
Quote:
Originally Posted by Hesk
Hello! While I can't offer any specific information on your case, many 3rd party programs will leave traces behind even after being unins [..]
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7:11 am, December 27, 2016
Quote:
Originally Posted by Celestrata Bloodsong
Good day, everyone! Welcome to the State of the Game Update for December 26. (Merry Kwanzaa today too!)Here's where we ar [..]
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7:11 am, December 12, 2016
From our CEO, Scott Hartsman:
Hi there -
I understand the frustration, believe me. After six months of prep work and testing in every place we could, no one including our Archeage teams had expecte [..]
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7:11 am, November 23, 2016
Hey everyone,
We experienced a series of network issues last week that caused disconnections and latency across all Trion Worlds games. We’ve worked hard on resolving the issues, and we& [..]
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7:11 am, November 23, 2016
Quote:
Originally Posted by Celestrata Bloodsong
Hey everyone,We experienced a series of network issues last week that caused disconnections and latency across all Trion [..]
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5:11 pm, November 19, 2016
Quote:
Originally Posted by Baldr
I am sorry to hear that you are having these issues. I myself have had the same issue. Best result was to replace the version number ins [..]
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5:11 pm, November 3, 2016
Quote:
Originally Posted by ZamboniChaos
Hi everyone! In order to resolve this, you'll need to set GlyphCrashHandler.exe and any other identified Glyph files as trusted a [..]
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7:11 am, November 3, 2016
Quote:
Originally Posted by Hesk
Hello! I can confirm that glyphcrashhandler.exe is a valid application used with Glyph, and is free of any viruses, trojans or other mali [..]
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5:11 pm, November 1, 2016
Quote:
Originally Posted by ZamboniChaos
Re-installing would be a good step to try, but if that doesn't help I'd submit a ticket so our CS team can investigate further!
[..]
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8:11 am, October 20, 2016
Quote:
Originally Posted by Hesk
Hello! This is going to be your default installation folder, which you can check in Glyph by right-clicking on ArcheAge and selecting Set [..]
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6:11 pm, October 14, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! Are you using Steam by any chance? If so, these steps may help:1. Close your game and Steam completely2. Navigate to t [..]
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6:11 pm, October 13, 2016
Quote:
Originally Posted by ZamboniChaos
Hi there! If you're using Steam, did you delete the files in your Steam folder?1. Close your game and Steam completely2. Navigate [..]
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6:11 pm, October 12, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! If you're using Steam, I'd recommend clearing your Steam cache and see if that works: 1. Close your game and Steam co [..]
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6:11 pm, September 28, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! You can download the Glyph client directly by clicking on this link. If you're still having problems after installing [..]
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6:11 pm, September 11, 2016
Quote:
Originally Posted by Carthax
Quote:
Originally Posted by Taboo
Please don't tell me to redownload 10Gb
You can first tr [..]
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8:11 am, September 5, 2016
Quote:
Originally Posted by Carthax
You are welcome to try submitting a ticket to our support team for more possible troubleshooting. However, I can guarantee you that at [..]
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8:11 am, September 3, 2016
Quote:
Originally Posted by Fasti
Hey everyone,We had an issue about 15 minutes ago that hit some of our EU players and required a full reinstall of the game client befor [..]
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6:11 pm, August 18, 2016
Quote:
Originally Posted by Hesk
Hello! One possible fix may be to check your history.txt in C:\Program Files (x86)\Glyph\Games\ArcheAge\Live (or your install directory), [..]
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6:11 pm, August 13, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there, sorry to hear you're having this issue. My first suggestion would be to try a complete reinstall of ArcheAge if you ha [..]
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8:11 am, August 11, 2016
Glyph has added some very cool new features! Creating a new account has never been easier with our streamlined registration and new options for swapping between accounts. Patch NotesGlyph Registratio [..]
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8:11 am, August 11, 2016
Quote:
Originally Posted by Fasti
Glyph has added some very cool new features! Creating a new account has never been easier with our streamlined registration and new op [..]
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6:11 pm, July 31, 2016
Quote:
Originally Posted by Carthax
I'd check to make sure that it's not asking you to install to a different file path, or if you had originally installed it somewhere t [..]
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6:11 pm, July 31, 2016
Quote:
Originally Posted by Carthax
The issues with the 1034 errors should now be resolved. However, you'll need to make sure that Glyph is up to date or that you've inst [..]
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8:11 am, July 27, 2016
Quote:
Originally Posted by Celestrata Bloodsong
Adventurers! We have a new build and we're ready to continue our tests on the new Skill Queue with Korean Skills include [..]
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8:11 am, July 22, 2016
Quote:
Originally Posted by Celestrata Bloodsong
Quote:
Originally Posted by Phoks
When will we be able to download the files? at 3pm? :)
[..]
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8:11 am, July 8, 2016
Quote:
Originally Posted by Carthax
Quote:
Originally Posted by mishikal
I got prompted for a glyph update today. As soon as it finishes do [..]
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6:11 pm, July 7, 2016
Quote:
Originally Posted by Carthax
Typically trying to run multiple clients on your system at a time isn't going to be supported, nor would we be able to troubleshoot th [..]
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8:11 am, June 29, 2016
Quote:
Originally Posted by Celestrata Bloodsong
Right now, there are no plans to move ArcheAge over to Mac. Many apologies. The best recommendation is to use bootcamp to [..]
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8:11 am, June 24, 2016
Quote:
Originally Posted by ZamboniChaos
Quote:
Originally Posted by Discreetmon
Hello admins i need to re-open this thread because i have t [..]
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6:11 pm, June 19, 2016
Quote:
Originally Posted by Carthax
I would make sure that you have the proper DirectX files installed on your system using the following link:http://www.microsoft.com/do [..]
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6:11 pm, June 16, 2016
Quote:
Originally Posted by Hesk
Hello! Please try to completely uninstall Glyph, then re-install from your account management page. If the issue persists, please submit [..]
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8:11 am, June 15, 2016
Glyph Beta has added some very cool new stuff so be sure to opt in to be a Beta tester! UpdatesChanged look and feel of Sign-In dialogues.
Streamlined new account creation.Can quickly create a bran [..]
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8:11 am, June 15, 2016
Quote:
Originally Posted by Fasti
Glyph Beta has added some very cool new stuff so be sure to opt in to be a Beta tester! UpdatesChanged look and feel of Sign-In dialogue [..]
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6:11 pm, June 8, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there Nennai! First, I would review the following support articles and make sure your friend has tried all of the relevant tr [..]
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8:11 am, May 29, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there everyone! Sorry for the trouble. If you're still having this update loop problem and reinstalling Glyph didn't help, pl [..]
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8:11 am, May 26, 2016
Quote:
Originally Posted by Celestrata Bloodsong
To follow up on this, what Brasse said on the Trove forums is accurate to what the telemetry.bin file is. I know people h [..]
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6:11 pm, May 25, 2016
Quote:
Originally Posted by ZamboniChaos
Quote:
Originally Posted by Shinichan
thats not it, I cant even get to the part where im supposed t [..]
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6:11 pm, May 20, 2016
Quote:
Originally Posted by ZamboniChaos
It may sound drastic, but reinstalling ArcheAge may solve this problem. If you don't want to do that, could you provide a screens [..]
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8:11 am, May 19, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there Rufin! My first suggestion would to review these troubleshooting steps and confirm you've tried them all before attempt [..]
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8:11 am, May 17, 2016
Quote:
Originally Posted by Hesk
Hello Gantock! Please try un/re-installing using these steps, and if the issue continues to occur, please submit a helpdesk ticket at htt [..]
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6:11 pm, May 13, 2016
Quote:
Originally Posted by Shiden
Quote:
Originally Posted by arby
STILL DOING IT. Every time I open Glyph it updates. Uninstalled and re [..]
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8:11 am, May 11, 2016
Quote:
Originally Posted by Celestrata Bloodsong
Quote:
Originally Posted by Harmonycat
Quick question: This morning I had both EU & [..]
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8:11 am, April 22, 2016
Quote:
Originally Posted by ZamboniChaos
We recently implemented a fix for the "debugger" issue, so if you restart your Glyph client you shouldn't have anymore [..]
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8:11 am, April 14, 2016
Quote:
Originally Posted by ZamboniChaos
Quote:
Originally Posted by link00102
Yeah this still isn't working for me. I've tried all the diff [..]
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7:11 am, March 10, 2016
Quote:
Originally Posted by Celestrata Bloodsong
Hey guys,As other people have already pointed out, yes, our Terms of Use already covers any security we may have in our g [..]
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7:11 am, March 9, 2016
Hello Brave Adventurers,
We have a significant update to share with you today regarding use of illicit third-party programs (‘bots’/’hacks’) in ArcheAge. Many [..]
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8:11 am, October 14, 2015
Quote:
Originally Posted by Celestrata Bloodsong
After talking with the team, we're putting this into the same bucket as the FOV Mod and the KR Font mod. They are unsuppo [..]
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6:11 pm, October 8, 2015
Quote:
Originally Posted by Celestrata Bloodsong
Quote:
Originally Posted by Corsayr
But that isn't exactly true is it?The PTS is a differen [..]
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8:11 am, September 18, 2015
Quote:
Originally Posted by Celestrata
For this specific issue, you will need to reinstall the game. We've escalated the bug to XLGAMES to fix in an upcoming update. Sorr [..]
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8:11 am, September 18, 2015
Quote:
Originally Posted by Celestrata
Hey guys! We've looked into this issue and it seems the issue can be solved by reinstalling the game. We've escalated the bug to XL [..]
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6:11 pm, September 12, 2015
Quote:
Originally Posted by Khrolan
The transparent character window is currently listed as a bug and we're working to hotfix it shortly after 2.0. It's a result of the c [..]
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6:11 pm, August 18, 2015
Quote:
Originally Posted by Celestrata
It may be because the PTS files have disabled HackShield and GameGuard, while the live servers still have HackShield running. This [..]
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8:11 am, July 21, 2015
Quote:
Originally Posted by Celestrata
Quote:
Originally Posted by Jax
I see. Thanks for your prompt response. Sounds quite like the fello [..]
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6:11 pm, July 15, 2015
Quote:
Originally Posted by Celestrata
This is a known issue that we are tackling. Some users have had success in removing this issue by uninstalling and then reinstallin [..]
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8:11 am, July 2, 2015
Quote:
Originally Posted by Celestrata
Quote:
Originally Posted by Cyber Locc
yes I am also I am currently trying a suggestion from someone [..]
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8:11 am, June 29, 2015
Quote:
Originally Posted by Scapes
Adventurers,The Norton Antivirus update today may cause a DLL file in the ArcheAge installation directory to be quarantined. This is a [..]
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8:11 am, June 26, 2015
Quote:
Originally Posted by Scapes
Quote:
Originally Posted by Hellzicke
Doubt it is related to Steam, I got this issue on a clean glyph ins [..]
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6:11 pm, May 16, 2015
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by Demonfairy2
just got replay on the 10 day whit an answer that had nothing 2 do [..]
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6:11 pm, May 16, 2015
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by squirrelspeed
Hello. Excited to start playing but the game wont open for me. I [..]
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6:11 pm, May 16, 2015
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by Ravyn
I also tried uninstalling Glyph completely and doing the whole removing [..]
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6:11 pm, May 15, 2015
Quote:
Originally Posted by GM Fasti
Hey there Ravyn, I definitely want to help with this, but just wanted to be sure I am providing you with good info. When your game c [..]
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6:11 pm, May 14, 2015
Quote:
Originally Posted by GM Fasti
Quote:
Originally Posted by Azuruleus
This issue isn't client-side. It's server-side and has been since [..]
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8:11 am, May 14, 2015
Quote:
Originally Posted by GM Fasti
Generally, it will start with the full installation, but will rapidly fill up and get to the point where you left off. If data was lo [..]
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6:11 pm, May 10, 2015
Quote:
Originally Posted by GM Fasti
Quote:
Originally Posted by chocolateman
still getting this after a fresh install, didnt have this p [..]
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6:11 pm, May 6, 2015
Quote:
Originally Posted by GM Fasti
The wait time now is a bit longer than usual, but we'll respond just as quickly as possible. Sorry if you have been asked before, bu [..]
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8:11 am, May 6, 2015
Quote:
Originally Posted by GM Fasti
Quote:
Originally Posted by EbonyMemory
Thank you! :D
Are you up and running now? For anyon [..]
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6:11 pm, May 2, 2015
Quote:
Originally Posted by GM Fasti
Some players have had issues with their graphics device being recognized. There is a discussion of steps that worked for quite a few [..]
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8:11 am, May 2, 2015
Quote:
Originally Posted by GM Fasti
Where do each of you have the game installed on your computers? I'd like to see the full file path being used to install the game, pl [..]
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6:11 pm, May 1, 2015
Quote:
Originally Posted by GM Fasti
Where do you have Glyph and ArcheAge installed on your PC? What version of Windows are you using? What is the name of your antivirus [..]
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6:11 pm, May 1, 2015
Quote:
Originally Posted by GM Fasti
Quote:
Originally Posted by notebene
For me, that worked one time. Now I'm back to disconnecting picki [..]
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8:11 am, May 1, 2015
Quote:
Originally Posted by GM Fasti
I'd suggest a couple steps. This first one is quite quick, so let's start there. Restart your PC for me, then run this Glyph installe [..]
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8:11 am, May 1, 2015
Quote:
Originally Posted by GM Fasti
Quote:
Originally Posted by Sarahx3
Yes, i have re installed the game, put Archeage on my exclude list [..]
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8:11 am, May 1, 2015
Quote:
Originally Posted by Scapes
Quote:
Originally Posted by AaronJBrown
So hey guys, I'm having a problem with the game as I see it is co [..]
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6:11 pm, April 30, 2015
Quote:
Originally Posted by GM Fasti
Hey there,It's possible that this is actually a Glyph error. First up, run this Glyph installer for me, and when prompted to Repair, [..]
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6:11 pm, April 30, 2015
[QUOTE=GM Fasti;1659892]
[QUOTE=4cidtrip;1659834]I am having the same problem. I stopped playing for a few months i come back do the updates and it stops at the very beginning of the start up. I did h [..]
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6:11 pm, April 26, 2015
Quote:
Originally Posted by GM Fasti
Quote:
Originally Posted by Orzosro
Id like to know as well since these instructions are not working fo [..]
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8:11 am, April 26, 2015
Quote:
Originally Posted by GM Fasti
Restart your PC for me, then go through these steps, please. Let me know if that doesn't work for you. I checked for a ticket and w [..]
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6:11 pm, April 25, 2015
Quote:
Originally Posted by GM Fasti
Hi there,The folder located at C:\ArcheAge\Working has a small white box on it, which contains an even smaller black arrow. This file [..]
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8:11 am, April 25, 2015
Quote:
Originally Posted by GM Fasti
I have posted additional troubleshooting steps for Glyph issues here, so please check those out if your errors continue.
J [..]
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8:11 am, April 25, 2015
Quote:
Originally Posted by Amary
Have you tried doing a reinstall? I know that sucks but usually when I see that error it's a corrupted installation. :(
Jump [..]
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6:11 pm, April 24, 2015
Quote:
Originally Posted by GM Fasti
Quote:
Originally Posted by BEYou
Same for me. I've redownloaded Glyph like in Fasti msg http://forums. [..]
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6:11 pm, April 24, 2015
Quote:
Originally Posted by GM Fasti
Quote:
Originally Posted by Losian
Do you perhaps recall the thread or have a link? I searched through [..]
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6:11 pm, April 19, 2015
Quote:
Originally Posted by GM Fasti
Quote:
Originally Posted by cupidza
I can't login GLYPH .It's not working
Hey there, Can [..]
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6:11 pm, April 18, 2015
Quote:
Originally Posted by GM Fasti
When you launch Glyph, click the Settings tab at the top. From there, on the left, is a menu for each game. Click the game and set th [..]
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8:11 am, April 18, 2015
Quote:
Originally Posted by GM Fasti
Thanks Whirlpool! Can you restart your PC for me and let me know if the issue continues? There may be an issue with the settings.It's [..]
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8:11 am, April 18, 2015
Quote:
Originally Posted by GM Fasti
Hey all!If you just installed the PTS and cannot get back into the live version, please check out my post here.When installing the PT [..]
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8:11 am, April 16, 2015
Quote:
Originally Posted by GM Fasti
Try restarting your PC, then following the instructions on this post I made for general issues getting Glyph to install.It shows you [..]
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8:11 am, April 12, 2015
Quote:
Originally Posted by GM Fasti
Quote:
Originally Posted by ladypearl
hi guys can anyone advise me on my problem please?after having to [..]
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6:11 pm, April 10, 2015
Quote:
Originally Posted by GM Fasti
Hi there,I am afraid we may not be able to best assist with fixing Windows Defender, but Microsoft Support should be able to get you [..]
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6:11 pm, April 9, 2015
Quote:
Originally Posted by GM Fasti
You shouldn't have to uninstall any of your games when running into an issue with Glyph. You can just follow these steps to remove Gl [..]
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6:11 pm, April 8, 2015
Quote:
Originally Posted by GM Fasti
Nothing stands out as a specific cause of issues, so we will need to do a bit more digging. If you haven't, submit a ticket and attac [..]
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