6:11 pm, April 8, 2018
Quote:
Originally Posted by Celestrata Bloodsong
Greetings Adventurers, In order to address the database issue present in the game, we will need to bring down the server [..]
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6:11 pm, April 8, 2018
Quote:
Originally Posted by Celestrata Bloodsong
Greetings Adventurers,In order to address the database issue present in the game, we will need to bring down the servers [..]
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7:11 am, December 19, 2017
Quote:
Originally Posted by Morgana
Greetings, testers!We will be bringing down PTS for an update today at 2 PM PST (10 PM UTC). Downtime is expected to be approximately [..]
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8:11 am, August 28, 2017
Quote:
Originally Posted by Tinen
Greetings, testers!We will be bringing the PTS offline tomorrow for routine maintenance as well as a patch. This update will implement s [..]
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8:11 am, August 26, 2017
Hello everyone!
To prepare for the coming Evolutions, today's Marketplace update removes some specific time-limited items in order to make sure players don't accidentally buy them and miss out on some [..]
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8:11 am, August 26, 2017
Quote:
Originally Posted by Celestrata Bloodsong
Hello everyone! To prepare for the coming Evolutions, today's Marketplace update removes some specific time-limited item [..]
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6:11 pm, August 16, 2017
Quote:
Originally Posted by Celestrata Bloodsong
Good morning all!In order to enable 1 credit transfers and get our system set up for the evolution, our character transfe [..]
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8:11 am, August 16, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! Your ticket is moving up the queue, and one of our agents will reply as soon as possible. Thanks for your patience!
[..]
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8:11 am, August 4, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! Your tickets are still moving up the queue, and our team will review them as soon as they can. Please keep in mind our [..]
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8:11 am, August 1, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! Our team is working through a large amount of tickets at the moment, but your ticket is moving up the queue and will b [..]
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8:11 am, July 29, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! Your ticket is moving up the queue, and one of our CS agents will reply as soon as possible. They're currently working [..]
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8:11 am, June 16, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! It looks like your ticket is moving up the queue, so one of our CS agents will reply as soon as possible. Thanks for y [..]
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8:11 am, June 6, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! I just checked your ticket and it looks like GM Ghosegaze was able to help you locate your ring. Thanks for your patie [..]
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8:11 am, May 24, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! I confirmed the ticket in question is moving up the queue, so our CS team will reply as soon as they can. Thanks for y [..]
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6:11 pm, May 10, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! Our team is still investigating this issue. If you find yourself flagged with the debuff, submit a support ticket so o [..]
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8:11 am, May 9, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! Our development team is aware of this bug, but I'm afraid I don't have any updates to share at the moment. Thanks for [..]
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6:11 pm, May 3, 2017
Quote:
Originally Posted by Celestrata Bloodsong
12:39 AM PDT Update: Good morning everyone! Unfortunately, we have encountered a few issues during our maintenance and we [..]
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6:11 pm, May 3, 2017
Quote:
Originally Posted by Celestrata Bloodsong
12:51 AM PST Update: In a turn of events, our team has overcome this morning's challenges extremely quickly, and all serv [..]
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8:11 am, April 19, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! It looks like your ticket is one of the oldest in our queue, so our CS team should be responding sooner rather than la [..]
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6:11 pm, April 18, 2017
Quote:
Originally Posted by ZamboniChaos
Quote:
Originally Posted by GenesiS
You forgot to add "in 2-3 month" at the end.
[..]
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6:11 pm, April 13, 2017
Quote:
Originally Posted by Celestrata Bloodsong
3:50 PM UTC: This European network issue has returned and our team is re-investigating. We'll have it solved as soon as w [..]
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6:11 pm, April 11, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! I noticed you already submitted a ticket, so our CS team will reply as soon as they can. Thanks for your patience!
[..]
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8:11 am, April 11, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! It looks like one of our CS agents recently responded to your ticket. Thanks for your patience!
Jump to pos [..]
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8:11 am, April 8, 2017
Quote:
Originally Posted by Celestrata Bloodsong
Greetings Adventurers!We'll be bringing our PTS server offline for maintenance today at 1:30 PM PDT. This work should tak [..]
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8:11 am, April 5, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! Your ticket is moving up our queue, and our CS team will respond as soon as they take care of the tickets in front of [..]
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8:11 am, April 5, 2017
Quote:
Originally Posted by Celestrata Bloodsong
2:32 AM UTC Update: The downtime has been completed and all servers are online. Thanks for your patience!
Jump [..]
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8:11 am, March 29, 2017
Quote:
Originally Posted by Celestrata Bloodsong
2:36 AM UTC Update: This maintenance is complete and the servers are now online. Thanks for your patience!
Jum [..]
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7:11 am, March 19, 2017
Quote:
Originally Posted by ZamboniChaos
Your ticket is definitely moving up the queue, and you'll receive a reply as soon as we take care of the tickets in front of your [..]
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7:11 am, March 17, 2017
Quote:
Originally Posted by Celestrata Bloodsong
Greetings Adventurers!We'll be bringing the PTS server offline today for some maintenance at 3 PM PST. This work should t [..]
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5:11 pm, March 3, 2017
Quote:
Originally Posted by Celestrata Bloodsong
5:03 AM PST: Reckoning and Vengeance are now back online and ready for play. The other servers are still being worked on [..]
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7:11 am, February 25, 2017
Quote:
Originally Posted by Celestrata Bloodsong
Greetings Adventurers,We're aware that the Vengeance server is unavailable, and the team is currently working to restore [..]
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5:11 pm, February 22, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! I just checked your support ticket and it looks like our team was able to help you with this. Thanks for your patience [..]
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7:11 am, February 16, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! I confirmed your ticket is still moving up the queue, and our team will review it as soon as they can. We appreciate y [..]
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7:11 am, February 11, 2017
Quote:
Originally Posted by Celestrata Bloodsong
Greetings Adventurers!We'll be bringing down the PTS Server today at 1:00 PM PST in order to update it to next week's pat [..]
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7:11 am, February 10, 2017
Quote:
Originally Posted by ZamboniChaos
Hi everyone!We'll be restarting all EU servers in order to fix the recent issues affecting the region. Estimated downtime is curr [..]
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7:11 am, February 4, 2017
Quote:
Originally Posted by ZamboniChaos
I noticed you've already submitted a ticket for this, so our CS team will take a closer look as soon as they can. Thanks for your [..]
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7:11 am, February 4, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! It looks like one of our CS agents is currently assisting you with this. Thanks for your patience!
Jump to [..]
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7:11 am, February 3, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! Your ticket is still moving up the queue, and our CS team will review it as soon as possible. We appreciate your patie [..]
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7:11 am, January 27, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! I confirmed your ticket is still moving up the queue, and our CS team will reply as soon as they've taken care of the [..]
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7:11 am, January 27, 2017
Quote:
Originally Posted by ZamboniChaos
I confirmed your ticket was moving up the queue, and our team will respond as soon as they take care of the tickets in front of y [..]
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7:11 am, January 27, 2017
Quote:
Originally Posted by ZamboniChaos
Our CS team will review your ticket as soon as they can, but keep in mind we're working through a large number of tickets at the [..]
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7:11 am, January 26, 2017
Quote:
Originally Posted by Celestrata Bloodsong
9:40 AM PST Update: The North American servers are available once more. Thanks for your patience!
Jump to post [..]
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7:11 am, January 26, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! I noticed you already created a ticket, so one of our CS agents will reply as soon as possible. Thanks for your patien [..]
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7:11 am, January 21, 2017
Quote:
Originally Posted by ZamboniChaos
Hi there! Our CS team will be happy to review your ticket as soon as they can. It may take a few days due to the amount of ticket [..]
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7:11 am, January 21, 2017
Quote:
Originally Posted by Celestrata Bloodsong
Update: Adventurers, we are pushing this maintenance period back to perform a set of unplanned maintenance on the game. T [..]
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7:11 am, January 20, 2017
Quote:
Originally Posted by Celestrata Bloodsong
4:55 AM UTC Update: The restart has been finished, and all servers are available. Thanks for your patience!
Ju [..]
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7:11 am, January 19, 2017
Quote:
Originally Posted by ZamboniChaos
Our response times have been much longer than usual due to the amount of tickets currently in our queue. Our CS team is working a [..]
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5:11 pm, January 18, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there, I'm sorry for the delayed response! Our CS team is working as fast as they can to take care of the tickets coming in, [..]
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5:11 pm, January 15, 2017
Quote:
Originally Posted by Celestrata Bloodsong
3:33 AM PST: Vengeance and Reckoning are back and ready for your adventures. Thanks for your patience!
Jump to [..]
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7:11 am, January 14, 2017
Quote:
Originally Posted by ZamboniChaos
Our response times are much longer than normal due to the amount of tickets in our queue, but our CS team is working as fast as t [..]
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7:11 am, January 13, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! Our CS team will need to investigate this further, so once they're able to review your ticket they'll be in touch. Tha [..]
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7:11 am, January 12, 2017
Quote:
Originally Posted by Celestrata Bloodsong
1:05 PM PST Update: The black screen issues should now be resolved and players can log in. Thanks for your patience!
[..]
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7:11 am, January 12, 2017
Quote:
Originally Posted by ZamboniChaos
Quote:
Originally Posted by notme33
Request #805079
Thanks! If you could, please update [..]
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5:11 pm, January 9, 2017
Quote:
Originally Posted by Celestrata Bloodsong
6:19 AM PST Update: This morning's maintenance is going to need more time to be completed, and we're extending it by 1.5 [..]
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7:11 am, January 9, 2017
Quote:
Originally Posted by Celestrata Bloodsong
9:45 AM PST Update: The team has resolved black screens and Reckoning is available for play once more. Thanks again for y [..]
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5:11 pm, January 8, 2017
Quote:
Originally Posted by Celestrata Bloodsong
Good morning Adventurers, Our team is currently working to address the black screen players may receive upon logging int [..]
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7:11 am, January 8, 2017
Quote:
Originally Posted by Celestrata Bloodsong
Greetings Adventurers! We are aware that Reckoning is currently showing as under maintenance and cannot be accessed at t [..]
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7:11 am, January 7, 2017
Quote:
Originally Posted by Celestrata Bloodsong
Good evening Adventurers!We are aware that the Reckoning server has become unexpectedly unavailable and the teams are wor [..]
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7:11 am, January 6, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! I confirmed your ticket was still moving up the queue, so one of our CS agents will review it and respond as soon as t [..]
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7:11 am, January 3, 2017
Quote:
Originally Posted by Link
Greetings Adventurers,Due to issues on Reckoning/Vengeance, the servers are currently being restarted at 10:30 PM PST tonight (11/2). We [..]
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7:11 am, December 30, 2016
Quote:
Originally Posted by ZamboniChaos
Quote:
Originally Posted by Ephemiel
I did that, it's been 5 days and your dear support has done no [..]
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5:11 pm, December 28, 2016
Quote:
Originally Posted by Celestrata Bloodsong
Good morning, Adventurers!We have received reports that players are unable to progress past the server select screen in t [..]
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5:11 pm, December 28, 2016
Quote:
Originally Posted by Celestrata Bloodsong
5:57 AM PST Update: The team has been able to fix this issue, and players are now able to log in smoothly once more. Agai [..]
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7:11 am, December 28, 2016
Quote:
Originally Posted by Celestrata Bloodsong
Update: Reckoning is back online and ready for additional adventures. Thanks for your patience!In addition, the team has [..]
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7:11 am, December 24, 2016
Quote:
Originally Posted by BreakfastNinja
Greetings Adventurers,Due to issues on Prophecy, the server is currently being restarted. Our team is working to bring it back [..]
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7:11 am, December 23, 2016
Quote:
Originally Posted by Celestrata Bloodsong
2:27 PM PST Update: The login issues have been addressed, as well as the grey screens. Players should now be able to log [..]
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7:11 am, December 23, 2016
Quote:
Originally Posted by Celestrata Bloodsong
3:30 PM UTC Update: Our work is going to need a bit longer to process, and we're extending tonight's maintenance by 1 hou [..]
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7:11 am, December 22, 2016
Quote:
Originally Posted by Celestrata Bloodsong
Both the black screen issue and missing Patron buff issue should now be resolved. If you still don't have the Patron buff [..]
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5:11 pm, December 17, 2016
Quote:
Originally Posted by ZamboniChaos
Sorry for the delay Otama! Our CS team is working as fast as they can to get caught up on the recent surge of tickets, and I conf [..]
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7:11 am, December 17, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! I confirmed your tickets were still moving up the queue, and one of our CS agents will respond as soon as they can. Ke [..]
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5:11 pm, December 15, 2016
Quote:
Originally Posted by Morgana
Greetings Adventurers!We will be restarting all North American servers tomorrow at 8 AM PST so that engineers from both Trion and XL c [..]
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5:11 pm, December 14, 2016
Quote:
Originally Posted by Hesk
Hello! The login servers are having some issues, but we are continuing the work to resolve those issues. Character transfers are, unfortu [..]
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7:11 am, December 9, 2016
Quote:
Originally Posted by Celestrata Bloodsong
Greetings adventurers!We are aware that Nazar and Tahyang are currently unavailable and are investigating. Thanks for you [..]
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7:11 am, December 9, 2016
Quote:
Originally Posted by Celestrata Bloodsong
Adventurers, We will be restarting the North American servers tonight at 6:15 PM PST to help resolve the existing login [..]
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7:11 am, December 7, 2016
Quote:
Originally Posted by Celestrata Bloodsong
11:00 AM PST Update: PTS1 is now available! PTS2 is going through a final restart phase, and will be available in about 1 [..]
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5:11 pm, December 5, 2016
Quote:
Originally Posted by Carthax
Sorry for the wait! We answer tickets on a first come, first serve basis, and may result in some longer wait times than we'd hope for. [..]
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7:11 am, November 30, 2016
Quote:
Originally Posted by Celestrata Bloodsong
2:41 AM UTC Update: Tonight's maintenance is going to need more time to complete, and we're extending our time by one hou [..]
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7:11 am, November 24, 2016
Quote:
Originally Posted by Celestrata Bloodsong
5:15 PM UTC: The European servers are back online. Thanks for your patience! Our teams will continue to monitor the serve [..]
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5:11 pm, November 23, 2016
Quote:
Originally Posted by Celestrata Bloodsong
Good morning, adventurers!We're aware that players are currently unable to log into the European region and we are curren [..]
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5:11 pm, November 23, 2016
Quote:
Originally Posted by Celestrata Bloodsong
11:30 AM UTC Update: We've restarted some other game services that did not affect players in game, and those restarts hav [..]
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5:11 pm, November 22, 2016
Quote:
Originally Posted by Hesk
Hello! I've confirmed that your ticket has been submitted, and will be responded to as soon as we are able. Thank you for your patience!
[..]
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7:11 am, November 22, 2016
Quote:
Originally Posted by Celestrata Bloodsong
4:53 PM PST Update: We are addressing an issue regarding the event on the North American servers, and will need more time [..]
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7:11 am, November 11, 2016
Quote:
Originally Posted by Celestrata Bloodsong
Hello all! We're going to be moving this discussion over to an official discussion thread, available here: http://forums. [..]
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5:11 pm, November 10, 2016
Quote:
Originally Posted by Hesk
Hello! I can confirm your ticket is in the queue and will be updated as soon as we're able. We appreciate your patience!
Jump [..]
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8:11 am, October 28, 2016
Quote:
Originally Posted by Celestrata Bloodsong
Greetings Adventurers!We are aware that some players may have been disconnected or are having trouble logging into the NA [..]
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6:11 pm, October 21, 2016
Quote:
Originally Posted by ZamboniChaos
Hi there! Your ticket is still moving up the queue and you'll receive a response as soon as one of our agents is able to review y [..]
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6:11 pm, October 12, 2016
Quote:
Originally Posted by Celestrata Bloodsong
8:56 AM PDT Update: This update is complete and the servers are back. Thanks for your patience!
Jump to post.. [..]
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8:11 am, October 7, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! I just took a look at your ticket, and the agent that's helping you will respond as soon as they can. Thanks for your [..]
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8:11 am, October 2, 2016
Quote:
Originally Posted by Celestrata Bloodsong
4:49 PM PDT Update: Nazar and Morpheus are now back online. Sorry for the brief inconvenience, and thanks for your patien [..]
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8:11 am, October 1, 2016
Quote:
Originally Posted by Celestrata Bloodsong
Greetings Adventurers!We're bringing the PTS server offline for maintenance today at 3:00 PM PDT. We expect today's downt [..]
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8:11 am, September 30, 2016
Quote:
Originally Posted by Celestrata Bloodsong
Greetings all! We're currently investigating a number of unavailable servers in the North American region. We'll keep th [..]
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6:11 pm, September 21, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! I noticed you already submitted a ticket, so our CS team will review your issue as soon as they can. Thanks for your p [..]
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6:11 pm, September 18, 2016
Quote:
Originally Posted by Carthax
Sorry to hear that! We're aware of the issue, and looking in to bringing the server back up. Thank you for your patience!
J [..]
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6:11 pm, September 16, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! I confirmed your ticket was still moving up the queue, and one of our CS agents will respond as soon as they can. Than [..]
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8:11 am, September 16, 2016
Quote:
Originally Posted by ZamboniChaos
Quote:
Originally Posted by Firenze
We did ZamboniChaos :( no respond please help, never had a prob [..]
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8:11 am, September 16, 2016
Quote:
Originally Posted by Celestrata Bloodsong
Greetings Adventurers!We are aware that Tahyang is currently unavailable, and our team is working to get the server back [..]
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8:11 am, September 10, 2016
Quote:
Originally Posted by Khrolan
Hi all,There's going to be an additional delay with the release of the September build on PTS. I've requested that PTS remain locked f [..]
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8:11 am, August 30, 2016
Quote:
Originally Posted by Celestrata Bloodsong
Quote:
Originally Posted by Celestrata Bloodsong
Good afternoon everyone!...the event will [..]
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8:11 am, August 30, 2016
Quote:
Originally Posted by Celestrata Bloodsong
Greetings Adventurers!We'll be bringing the PTS server offline today at 5:00 PM PDT as we perform routine maintenance. Th [..]
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8:11 am, August 20, 2016
Quote:
Originally Posted by Celestrata Bloodsong
At this time, it appears all siege bids have been placed successfully and have closed on time, according to the new sched [..]
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