8:11 am, April 4, 2018
ArcheAge Twitter Giveaway
Official Rules and Conditions
NO PURCHASE NECESSARY TO ENTER OR WIN. A PURCHASE OF ANY KIND WILL NOT INCREASE YOUR CHANCES OF WINNING. VOID WHERE PROHIBITED.
The ArcheAge [..]
View
8:11 am, April 4, 2018
Quote:
Originally Posted by Muzzy
ArcheAge Twitter Giveaway Official Rules and Conditions NO PURCHASE NECESSARY TO ENTER OR WIN. A PURCHASE OF ANY KIND WILL NOT INCREA [..]
View
8:11 am, August 1, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! It looks like you've already submitted a support ticket, so our CS team will respond as soon as they can to provide yo [..]
View
8:11 am, July 25, 2017
Quote:
Originally Posted by ZamboniChaos
I'm afraid we can't assist with ban appeals on the forums, but if you've submitted an appeal to our CS team they'll review it as [..]
View
8:11 am, July 18, 2017
Quote:
Originally Posted by Celestrata Bloodsong
Following up on this. We submitted the revised version of the bug on Friday, and XL accepted the bug into their system to [..]
View
6:11 pm, June 26, 2017
Quote:
Originally Posted by Celestrata Bloodsong
This is actually something that was already put in as a bug for our version, but a low priority one against the others. N [..]
View
6:11 pm, June 23, 2017
Quote:
Originally Posted by BigDataDude
Every report submitted by a player is looked at but not all people reported are bots. We do action accounts using programs they sh [..]
View
8:11 am, June 16, 2017
Quote:
Originally Posted by Muzzy
Shylex,If it's not happening for all players, then it may have been addressed.I understand that it is still happening to you. Have you s [..]
View
8:11 am, June 13, 2017
Trion Worlds Creator Contest for ArcheAge® 3.5 Erenor Eternal Official Rules and Conditions
NO PURCHASE NECESSARY TO ENTER OR WIN. A PURCHASE OF ANY KIND WILL NOT INCREASE YOUR CHANCES OF WI [..]
View
8:11 am, June 13, 2017
Quote:
Originally Posted by Trion_Mobi
Trion Worlds Creator Contest for ArcheAge® 3.5 Erenor Eternal Official Rules and Conditions NO PURCHASE NECESSARY TO EN [..]
View
6:11 pm, May 29, 2017
Quote:
Originally Posted by ZamboniChaos
Quote:
Originally Posted by Bunnyleptic
Because last time I sent a ticket, it never got answered an [..]
View
8:11 am, May 3, 2017
Quote:
Originally Posted by ZamboniChaos
I'm afraid we can't assist with ban appeals on the forums. I see you already submitted an appeal to our CS team, so they'll follo [..]
View
8:11 am, April 18, 2017
Quote:
Originally Posted by Celestrata Bloodsong
Hi all! A few REALLY IMPORTANT REMINDERS:1. Submit only ONE SCREENSHOT -- While the Society enjoys seeing your beautiful [..]
View
8:11 am, April 14, 2017
Quote:
Originally Posted by Celestrata Bloodsong
ArcheAge® Spring Garden Screenshot ContestOfficial Rules and Conditions NO PURCHASE NECESSARY TO ENTER OR WIN. A [..]
View
6:11 pm, April 11, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! I noticed you already submitted a ticket, so our CS team will reply as soon as they can. Thanks for your patience!
[..]
View
8:11 am, April 5, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! I'm sorry to hear your account was banned, but I'm afraid we can't assist with ban appeals on the forums. If you've al [..]
View
8:11 am, March 31, 2017
Quote:
Originally Posted by Celestrata Bloodsong
ArcheAge® Labor Madness Sweepstakes Official Rules and Conditions The ArcheAge® Labor Madness Sweepstak [..]
View
6:11 pm, March 28, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! I noticed you already submitted a ticket for this issue, so our CS team will respond as soon as they can.
J [..]
View
7:11 am, March 10, 2017
Quote:
Originally Posted by ZamboniChaos
Quote:
Originally Posted by Brittix
Okay thank you! Should my friend put in a ticket as well? He i [..]
View
7:11 am, February 23, 2017
Quote:
Originally Posted by Celestrata Bloodsong
Just to update this thread:-- The new stat at unique grade and the 50% Synthium return looks accurate and we've updated t [..]
View
7:11 am, February 21, 2017
Quote:
Originally Posted by Celestrata Bloodsong
Quote:
Originally Posted by Ollolol
I just got "detected for suspected use of a 3rd pa [..]
View
7:11 am, February 9, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! I just checked your account and it appears you submitted two tickets today. Are you still having trouble logging in?
[..]
View
5:11 pm, February 5, 2017
Quote:
Originally Posted by Carthax
I would make sure that you have noreply@trionworlds.com added to your safe contacts list, and if you're using gmail, to check your pro [..]
View
7:11 am, February 4, 2017
Quote:
Originally Posted by ZamboniChaos
I noticed you've already submitted a ticket for this, so our CS team will take a closer look as soon as they can. Thanks for your [..]
View
5:11 pm, January 29, 2017
Quote:
Originally Posted by Carthax
I'm sorry to hear about the trouble. Since you've already submitted a ticket, we appreciate your patience while our Customer Support t [..]
View
7:11 am, January 13, 2017
Quote:
Originally Posted by Celestrata Bloodsong
So to follow up on this, there should have been no changes made to character slots. Players are still able to have up to [..]
View
5:11 pm, January 1, 2017
Quote:
Originally Posted by Carthax
Unfortunately, we can't expedite your ticket request on the forums, as we answer them in the order they are received. I can see that b [..]
View
7:11 am, January 1, 2017
Quote:
Originally Posted by Carthax
Since you've already submitted a ticket, the last thing I would suggest is disabling your firewall or anti-virus. While the trace rout [..]
View
5:11 pm, December 28, 2016
Quote:
Originally Posted by Hesk
Thank you for the report. I've confirmed your ticket has been submitted, and we will address it as soon as we are able to.
Jum [..]
View
5:11 pm, December 27, 2016
Quote:
Originally Posted by Hesk
Hello! This would require a ticket to be submitted, so that we can investigate properly. If you are unable to submit one in-game, please [..]
View
5:11 pm, December 22, 2016
Quote:
Originally Posted by Hesk
Unfortunately, it does not appear that you have submitted a support ticket for this issue. If the issue persists, I would recommend doing [..]
View
5:11 pm, December 20, 2016
Quote:
Originally Posted by Hesk
Hello! Issues with random restarts that don't have any error message or blue screen are generally either related to heat management (wher [..]
View
5:11 pm, December 11, 2016
Quote:
Originally Posted by Carthax
A lot of these issues have been resolved since you have submitted this request. If you still have issues, however, I'd suggest submitt [..]
View
5:11 pm, December 11, 2016
Quote:
Originally Posted by Carthax
If you've already submitted tickets regarding these issues, we will get back to you as soon as possible. Unfortunately, it's not somet [..]
View
7:11 am, December 6, 2016
Quote:
Originally Posted by Celestrata Bloodsong
All right guys -- gathered everything from this thread up to this point and submitted it to the team for further testing [..]
View
5:11 pm, November 22, 2016
Quote:
Originally Posted by Hesk
Hello! I've confirmed that your ticket has been submitted, and will be responded to as soon as we are able. Thank you for your patience!
[..]
View
7:11 am, November 15, 2016
Quote:
Originally Posted by Baelron
Hello, and we're sorry to see that you're missing an item of value. It appears you have already submitted a ticket regarding this issu [..]
View
7:11 am, November 15, 2016
Quote:
Originally Posted by Baelron
Hey there! Our development team is aware of and working to address these ongoing connectivity issues. We appreciate your report and I' [..]
View
8:11 am, October 25, 2016
Quote:
Originally Posted by Hesk
Hello! Unfortunately, we're unable to discuss account bans via the forums. If you have any questions about the action taken on your accou [..]
View
8:11 am, October 21, 2016
Quote:
Originally Posted by Celestrata Bloodsong
Hey all,So I've collapsed a variety of threads on the topic of the turkey event and events at large into a single discuss [..]
View
8:11 am, October 21, 2016
Quote:
Originally Posted by ZamboniChaos
Quote:
Originally Posted by Valfreya
So, how quickly will support answer these kinds of tickets? Be [..]
View
6:11 pm, October 19, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! I've submitted a bug report for this issue so the team can investigate. I also spoke with one of our Senior GMs and he [..]
View
6:11 pm, October 13, 2016
Quote:
Originally Posted by ZamboniChaos
Hi there! I noticed you already submitted a support ticket, so one of our CS agents will be in touch as soon as possible. Hopeful [..]
View
8:11 am, October 4, 2016
Quote:
Originally Posted by Baelron
Sorry to see you're missing an APEX! I've confirmed your ticket has been successfully submitted and our customer support team will rep [..]
View
6:11 pm, October 2, 2016
Quote:
Originally Posted by Carthax
We're sorry to hear that! It looks like you already have an open ticket submitted to support. We will get back to you in said ticket a [..]
View
8:11 am, October 2, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! Since the account you contacted us from initially is not the account having the Patron issue, our account verification [..]
View
8:11 am, October 1, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! I noticed you recently submitted a support ticket, so one of our CS agents will respond as soon as they can.
[..]
View
6:11 pm, September 21, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! I noticed you already submitted a ticket, so our CS team will review your issue as soon as they can. Thanks for your p [..]
View
8:11 am, September 8, 2016
Quote:
Originally Posted by ZamboniChaos
Quote:
Originally Posted by raincloud
http://forums.archeagegame.com/showt...-face-(Firran-)People [..]
View
6:11 pm, August 23, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! I just reviewed the support ticket you submitted, and it appears our CS team was able to help update your email and al [..]
View
8:11 am, August 23, 2016
The day has come, heroes! Applications for the Blood in the Sand tournament are now being accepted.
Assemble your teams, plan your group composition, and get your applications in early! Once your a [..]
View
8:11 am, August 18, 2016
Quote:
Originally Posted by Celestrata Bloodsong
It's not an IP issue, it's how the game handles the schedule graphic. It looks like it's displaying the EU schedule corre [..]
View
8:11 am, August 10, 2016
Quote:
Originally Posted by Hesk
Hello! I've confirmed that your ticket has been submitted successfully. We hope to address your ticket as soon as we are able. Thank you [..]
View
8:11 am, August 3, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! These are intended to be quest items, it just looks like the tooltip wasn't updated to reflect that. I've submitted a [..]
View
8:11 am, July 24, 2016
Quote:
Originally Posted by Elucidator
Sorry to hear that! If you've already submitted a ticket then all you need to do is wait for a reply. I understand it can be frustr [..]
View
6:11 pm, July 23, 2016
Quote:
Originally Posted by Baldr
Quote:
Originally Posted by Kenny
I bought 3 box by 3 box and it just didn't drop for me. Now i bought 30 [..]
View
6:11 pm, July 14, 2016
Quote:
Originally Posted by Baldr
Hey there! I am sorry to see that this issue is still occurring. If you have tried all these steps already and have not submitted a tick [..]
View
8:11 am, July 2, 2016
Quote:
Originally Posted by Celestrata Bloodsong
Sorry Flusoya, we can't help you with bans here on the forums. As you've already submitted a ticket, please wait for the [..]
View
6:11 pm, June 30, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! I just submitted a bug report for this issue, so our dev team will investigate as soon as they can. Thanks for the rep [..]
View
8:11 am, June 28, 2016
Quote:
Originally Posted by Hesk
Hello! I've looked into your issue and confirmed that your submitted ticket has been updated. Please review that update and let us know i [..]
View
8:11 am, June 25, 2016
Quote:
Originally Posted by Celestrata Bloodsong
ArcheAge® Summer Home Screenshot ContestOfficial Rules and Conditions NO PURCHASE NECESSARY TO ENTER OR WIN. A P [..]
View
6:11 pm, June 22, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! I've submitted a bug report for this issue, so our team will investigate as soon as they can. Thanks for the report!
[..]
View
6:11 pm, June 21, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! I've submitted a bug report for this issue, so our team will investigate as soon as they can. Thanks for the report!
[..]
View
8:11 am, June 20, 2016
Quote:
Originally Posted by Baldr
Hey there! Glad to see that you already submitted a ticket with us. If you were hacked we will get your account back to where it was bef [..]
View
6:11 pm, June 16, 2016
Quote:
Originally Posted by Hesk
Hello! I've looked at our logs for your registered account, and I'm unable to find any evidence of a login attempt, successful or not. Pl [..]
View
8:11 am, June 14, 2016
Quote:
Originally Posted by Hesk
Thank you for the report! I've submitted a bug report on the issue, so please keep an eye on upcoming patch notes for any fixes.
[..]
View
8:11 am, June 14, 2016
Quote:
Originally Posted by Hesk
Thanks for the report! I've submitted a bug report for this issue, so please keep an eye on upcoming patch notes for any possible fixes.
[..]
View
8:11 am, June 10, 2016
Quote:
Originally Posted by Kiwibird
ArcheAge® Movies of the Month: June 2016 ContestOfficial Rules and ConditionsNO PURCHASE NECESSARY TO ENTER OR WIN. A PURCHAS [..]
View
6:11 pm, June 8, 2016
Quote:
Originally Posted by ZamboniChaos
Hey everyone! If you've submitted tickets for this, I'm sorry if you haven't received a response yet. We've seen a huge spike in [..]
View
6:11 pm, June 2, 2016
Quote:
Originally Posted by Hesk
Thanks for the report everyone! I've confirmed that a bug report has already been submitted regarding the problem, so please keep an eye [..]
View
6:11 pm, June 2, 2016
Quote:
Originally Posted by Hesk
Thanks for the report Macrinus. I've confirmed that a bug report has been submitted on the issue, so please keep an eye on the patch note [..]
View
6:11 pm, June 2, 2016
Quote:
Originally Posted by Hesk
Thanks for the report Traciatim! I've submitted a bug report for this issue, so please keep an eye on upcoming patch notes for any update [..]
View
6:11 pm, June 2, 2016
Quote:
Originally Posted by Hesk
Hello Reedyy. I can see that you've submitted a ticket regarding the issue, and I can confirm that it is in the queue to be answered. Unf [..]
View
6:11 pm, June 2, 2016
Quote:
Originally Posted by Hesk
Hello Talfin! Please make sure you've submitted a ticket at support.trionworlds.com, so that our Customer Service team can investigate fo [..]
View
6:11 pm, June 2, 2016
Quote:
Originally Posted by Hesk
Hello Panamon. I can see that you've submitted a ticket regarding the issue, and I can confirm that it is in the queue to be answered. Un [..]
View
8:11 am, June 2, 2016
Quote:
Originally Posted by Hesk
Thanks for reporting this issue. I haven't received any response back yet about whether or not it was intended, but a bug report has been [..]
View
8:11 am, June 2, 2016
Quote:
Originally Posted by Hesk
Thanks for the report notebene! I've submitted a bug report for the issue, so please keep an eye on upcoming patch notes for any updates [..]
View
6:11 pm, May 31, 2016
Quote:
Originally Posted by Hesk
Hello! Please make sure you've submitted a support ticket at support.trionworlds.com, so that we can locate the problem. Please make sure [..]
View
6:11 pm, May 31, 2016
Quote:
Originally Posted by Hesk
Hello! I've confirmed that your ticket has been submitted and is in the queue to be processed. I do apologize, as we are experiencing hig [..]
View
8:11 am, May 27, 2016
Quote:
Originally Posted by Celestrata Bloodsong
ArcheAge® Movies of the Month ContestOfficial Rules and ConditionsNO PURCHASE NECESSARY TO ENTER OR WIN. A PURCHA [..]
View
8:11 am, May 26, 2016
Quote:
Originally Posted by Hesk
Hello! Please try these steps:1. Press Windows key and search %LOCALAPPDATA%2. Open the Glyph folder3. Locate the GlyphClient.cfg file an [..]
View
8:11 am, May 26, 2016
Quote:
Originally Posted by Hesk
Hello! Please try these steps:1. Press Windows key and search %LOCALAPPDATA%2. Open the Glyph folder3. Locate the GlyphClient.cfg file an [..]
View
8:11 am, May 26, 2016
Quote:
Originally Posted by Hesk
Hello! Please try these steps:1. Press Windows key and search %LOCALAPPDATA%2. Open the Glyph folder3. Locate the GlyphClient.cfg file an [..]
View
6:11 pm, May 25, 2016
Quote:
Originally Posted by ZamboniChaos
Quote:
Originally Posted by Sillyfish
Nope, literally got told I have to wait. Which is kind of fru [..]
View
8:11 am, May 12, 2016
Quote:
Originally Posted by Hesk
Hello! I've confirmed your ticket has been submitted, and it will be handled in it's proper order. Thanks for your patience!
J [..]
View
8:11 am, May 12, 2016
Quote:
Originally Posted by Hesk
Hello! I can see that you have not yet submitted a heldesk request regarding these crashes. Please do so per Jelpaler's request above, an [..]
View
8:11 am, May 11, 2016
Quote:
Originally Posted by ZamboniChaos
Sorry to hear that! My first suggestion would be changing your password and updating your account email if you haven't already. W [..]
View
8:11 am, May 7, 2016
Quote:
Originally Posted by Elucidator
Sorry for the miscommunication, I understand how frustrating these kinds of issues can be.The ticket you referenced appears to have [..]
View
6:11 pm, May 3, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! I'm afraid we can't assist with issues regarding the suspicious activity debuff on our forums. I noticed you submitted [..]
View
8:11 am, May 2, 2016
Quote:
Originally Posted by Elucidator
Sorry to hear that! I don't see any ticket submitted by your account about this so please submit a new one and we will investigate [..]
View
6:11 pm, April 27, 2016
Quote:
Originally Posted by Hesk
I can confirm that the servers are up and running currently, and are accepting new logins. If you're still experiencing an issue logging [..]
View
8:11 am, April 27, 2016
Quote:
Originally Posted by Hesk
I can confirm that the servers are up and running currently, and are accepting new logins. If you're still experiencing an issue logging [..]
View
8:11 am, April 23, 2016
Quote:
Originally Posted by Celestrata Bloodsong
Quote:
Originally Posted by reiari
@Celestrata What if the login badge glitched out the fir [..]
View
8:11 am, April 17, 2016
Quote:
Originally Posted by Celestrata Bloodsong
Hey guys, if you can all grab more videos of this happening, please post them. We absolutely want to see them so this doe [..]
View
8:11 am, April 14, 2016
Quote:
Originally Posted by Celestrata Bloodsong
Wow, that's a pretty good video. Like, a seriously good video.But, if I may, we did have some killer videos submitted for [..]
View
8:11 am, April 14, 2016
Quote:
Originally Posted by ZamboniChaos
Quote:
Originally Posted by link00102
Yeah this still isn't working for me. I've tried all the diff [..]
View
5:11 pm, March 26, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! You may want to try deleting your Glyph appdata folder if you haven't already:Navigate to C:\Users\USERNAME\AppData\Lo [..]
View
7:11 am, March 18, 2016
Quote:
Originally Posted by ZamboniChaos
Quote:
Originally Posted by Alianne
sadly they don't care if some people can't download the game... [..]
View
7:11 am, February 24, 2016
Quote:
Originally Posted by Celestrata Bloodsong
Hi there Debe. As stated in my post, some of these changes to our policies are new and were not in place when you submit [..]
View
7:11 am, December 17, 2015
We’ve partnered with our friends at Rixty for a sweet promotion in December. Get a free Mirage Snowlion mount when you buy a Rixty Game Card at any brick and mortar U.S. GameStop store. On [..]
View