8:11 am, April 16, 2018
Hello Adventurers,
We received many reports about bans that occurred when accepting a copper from the in-game mail sent by a gold seller. Our reporting system threw errors that resulted in the uninte [..]
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8:11 am, April 16, 2018
Quote:
Originally Posted by Muzzy
Hello Adventurers,We received many reports about bans that occurred when accepting a copper from the in-game mail sent by a gold seller. [..]
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6:11 pm, April 8, 2018
Quote:
Originally Posted by Celestrata Bloodsong
8:20 AM PDT Update:We've received the hotfix from the XL Engineering team and are testing it in our internal environments [..]
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8:12 am, April 6, 2018
Quote:
Originally Posted by Muzzy
Most of the items from packs and founder's items should have been received. If you do not have the items by end of day tomorrow (Friday) [..]
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6:11 pm, April 5, 2018
ArcheAge: Legends Return Official Patch Notes
The following release notes contain information about our latest major ArcheAge update: Legends Return!Summon the might of the ancient Dragon Flights& [..]
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6:11 pm, April 5, 2018
Quote:
Originally Posted by Celestrata Bloodsong
Skills General Adjusted the names and functionality of specific debuffs: Freeze is now called Frostbite.
Deep Freeze is [..]
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8:11 am, April 4, 2018
ArcheAge Twitter Giveaway
Official Rules and Conditions
NO PURCHASE NECESSARY TO ENTER OR WIN. A PURCHASE OF ANY KIND WILL NOT INCREASE YOUR CHANCES OF WINNING. VOID WHERE PROHIBITED.
The ArcheAge [..]
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8:11 am, April 4, 2018
Quote:
Originally Posted by Muzzy
ArcheAge Twitter Giveaway Official Rules and Conditions NO PURCHASE NECESSARY TO ENTER OR WIN. A PURCHASE OF ANY KIND WILL NOT INCREA [..]
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8:11 am, March 31, 2018
Quote:
Originally Posted by Muzzy
Anyone who received this email/care package is a Founder. The crate can be applied to Legacy or Fresh Start account.
Jump to [..]
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7:11 am, March 23, 2018
Discover the secrets of summoning dragons (without razing your castle) in our first ArcheAge 4.5 – Legends Return preview.
Mysterious hordes of corrupted creatures have begun to darken th [..]
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7:11 am, March 23, 2018
Quote:
Originally Posted by Muzzy
Discover the secrets of summoning dragons (without razing your castle) in our first ArcheAge 4.5 – Legends Return preview.Myst [..]
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7:11 am, March 23, 2018
Quote:
Originally Posted by Muzzy
Hey everyone,I received many PMs about this issue and saw this post as well as the one on the reddit. A solution has been found and we w [..]
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5:11 pm, March 19, 2018
Quote:
Originally Posted by BigDataDude
Quote:
Originally Posted by R3D3
Same here , the GM now wants a detailed list of all missing items ( [..]
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7:11 am, January 28, 2018
Quote:
Originally Posted by Fasti
Hey folks,If you've received any sort of punishment for in game behavior email appeals@trionworlds.com. We cannot fix those issues via t [..]
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7:11 am, December 13, 2017
ArcheAge: Maelstrom Official Patch Notes
The following release notes contain information about our latest major ArcheAge update: Maelstrom!Organize your raids with the new Raid Bulletin Board & [..]
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7:11 am, December 13, 2017
Quote:
Originally Posted by Quillodon
Ah, that should say "healing" not "received healing."The hovertext when you pick the manual is correct, but the [..]
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7:11 am, December 12, 2017
Quote:
Originally Posted by Muzzy
I will say, the patch notes will contain a lot of small bits of detail that were left out of the blogs I've written and the livestreams [..]
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7:11 am, December 9, 2017
Now with 100% chance to socket!
In Maelstrom, the lunagem system has received a complete overhaul to allow for the guaranteed socketing of gems! Going forward, everyone will have the ability to fully [..]
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7:11 am, December 9, 2017
Quote:
Originally Posted by Muzzy
Now with 100% chance to socket!In Maelstrom, the lunagem system has received a complete overhaul to allow for the guaranteed socketing o [..]
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7:11 am, November 28, 2017
Quote:
Originally Posted by Celestrata Bloodsong
Quote:
Originally Posted by Cirran
The funniest thing is that they delayed PTS because, BAS [..]
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7:11 am, November 23, 2017
Afternoon,
Unfortunately, we received a build today that could not be deployed on the PTS server. We have requested the correct build, however, we will not be in the office tomorrow the 23rd or Friday [..]
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7:11 am, November 23, 2017
Quote:
Originally Posted by Muzzy
Afternoon,Unfortunately, we received a build today that could not be deployed on the PTS server. We have requested the correct build, ho [..]
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7:11 am, November 9, 2017
Quote:
Originally Posted by Muzzy
Hello Adventurers!Below is the Letter From The Team: Into The Maelstrom article. We're opening this up for an official discussion. There [..]
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8:11 am, September 10, 2017
Good evening everyone,
It’s 10:10 PM here in Austin, and the Trion and XL teams just got done with dinner. We sat down over some Chinese in the training room and talked about a variety of th [..]
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8:11 am, September 10, 2017
Quote:
Originally Posted by Celestrata Bloodsong
Quote:
Originally Posted by Linori
Overall I have been impressed with how well the merge ha [..]
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6:11 pm, September 9, 2017
Quote:
Originally Posted by Muzzy
Hey all,can we get confirmation of which server this is happening on? So far the only tickets we've received have been from eanna. I'm t [..]
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8:11 am, August 2, 2017
Quote:
Originally Posted by Hesk
Hello! I can confirm this ticket received a response not long ago, and your reply will be responded to as soon as we are able.
[..]
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8:11 am, July 26, 2017
Quote:
Originally Posted by Celestrata Bloodsong
Quote:
Originally Posted by Gamepro03
I do want to ask about something specific, and that i [..]
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8:11 am, June 14, 2017
Quote:
Originally Posted by Trion Socke
Hey sobin,Good catch - as you stated, abyssal ode does not improve your healing effectiveness, but your received healing.Fixed the [..]
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8:11 am, June 13, 2017
Trion Worlds Creator Contest for ArcheAge® 3.5 Erenor Eternal Official Rules and Conditions
NO PURCHASE NECESSARY TO ENTER OR WIN. A PURCHASE OF ANY KIND WILL NOT INCREASE YOUR CHANCES OF WI [..]
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8:11 am, June 13, 2017
Quote:
Originally Posted by Trion_Mobi
Trion Worlds Creator Contest for ArcheAge® 3.5 Erenor Eternal Official Rules and Conditions NO PURCHASE NECESSARY TO EN [..]
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8:11 am, June 9, 2017
Quote:
Originally Posted by Muzzy
Hi everyone! We received a hotfix build which we're planning to publish to the European AA servers tomorrow. Our apologies for the add [..]
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8:11 am, June 8, 2017
Quote:
Originally Posted by Hesk
Hello! It appears your ticket has received an update; please update the ticket if you have any further issues.
Jump to post...
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6:11 pm, May 17, 2017
Quote:
Originally Posted by Celestrata Bloodsong
I'm going to close this thread for a very specific reason.While feedback is important (and the community saying that they [..]
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6:11 pm, May 11, 2017
Quote:
Originally Posted by Hesk
It appears your ticket #906787 has received a response. Please review it and update your ticket if you require any further assistance.
[..]
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8:11 am, May 11, 2017
Quote:
Originally Posted by Celestrata Bloodsong
Got an update on this for everyone here. We've spoken with the team and we've come to a decision on how we're going to ha [..]
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8:11 am, May 4, 2017
Quote:
Originally Posted by Amary
Hi everyone!We received an additional build this week with important fixes in it, which we're planning to publish to the North American [..]
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8:11 am, May 4, 2017
Quote:
Originally Posted by Amary
Hi everyone!We received an additional build this week with important fixes in it, which we're planning to publish to the European AA ser [..]
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8:11 am, May 4, 2017
Quote:
Originally Posted by AppleGod
Hi everyone!We received an additional build this week with important fixes in it, which we're planning to publish to the PTS tomorrow [..]
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8:11 am, April 21, 2017
Quote:
Originally Posted by Celestrata Bloodsong
While these specific changes may not make it to Update 3.5 and may be rolled out later, they are changes that fall in the [..]
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8:11 am, April 14, 2017
Quote:
Originally Posted by Celestrata Bloodsong
ArcheAge® Spring Garden Screenshot ContestOfficial Rules and Conditions NO PURCHASE NECESSARY TO ENTER OR WIN. A [..]
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8:11 am, March 31, 2017
Quote:
Originally Posted by Celestrata Bloodsong
ArcheAge® Labor Madness Sweepstakes Official Rules and Conditions The ArcheAge® Labor Madness Sweepstak [..]
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8:11 am, March 30, 2017
Quote:
Originally Posted by Quillodon
Quote:
Originally Posted by MagicDito
If you mean the 50% decreased damage, I don't know, and since th [..]
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5:11 pm, March 7, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! I'm sorry you haven't received a reply yet, but our CS team is working to get caught up as quickly as possible. We'll [..]
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7:11 am, February 26, 2017
Quote:
Originally Posted by ZamboniChaos
Quote:
Originally Posted by WyattLandWalker
I got answered and received back my items after a littl [..]
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7:11 am, February 21, 2017
Quote:
Originally Posted by Celestrata Bloodsong
Quote:
Originally Posted by Ollolol
I just got "detected for suspected use of a 3rd pa [..]
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7:11 am, February 17, 2017
Quote:
Originally Posted by ZamboniChaos
Quote:
Originally Posted by Delinquentz
REQUEST #829010Still waiting for a week to get an answer ju [..]
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5:11 pm, February 9, 2017
Quote:
Originally Posted by Hesk
Hello! It appears your ticket has received an update. Please review it at your leisure, and update it if you have any further issues.
[..]
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7:11 am, February 4, 2017
Quote:
Originally Posted by ZamboniChaos
Quote:
Originally Posted by Kadbra
Update --I have received no communication other than the initial [..]
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5:11 pm, February 3, 2017
Quote:
Originally Posted by Baldr
Hey there! Thanks for taking the time to post this. We will take a look and get back to you asap on your ticket. I apologize on the wait [..]
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7:11 am, February 3, 2017
Quote:
Originally Posted by ZamboniChaos
Hey everyone! I just received word that our team implemented a fix for this. You should now be able to claim this item on your ac [..]
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5:11 pm, February 1, 2017
Quote:
Originally Posted by Hesk
Hello! It appears your ticket has received a response; please review it at your convenience and let us know if you need any additional as [..]
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5:11 pm, January 31, 2017
Quote:
Originally Posted by Hesk
I can confirm from the ticket itself that #820797 has not yet received a response from Customer Service. We will address your issue as so [..]
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7:11 am, January 30, 2017
Quote:
Originally Posted by Carthax
We can't specifically assign tickets, but the agents working our ArcheAge queues are knowledgeable of the game. Based on the response [..]
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5:11 pm, January 27, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! Sorry you haven't received a reply yet. I confirmed your tickets were still moving up the queue, and our CS team will [..]
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5:11 pm, January 26, 2017
Quote:
Originally Posted by Hesk
Hello! For information on your chat ban, please review your email again (and check your spam and other folders), as you should have recei [..]
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7:11 am, January 26, 2017
Quote:
Originally Posted by Celestrata Bloodsong
Hi there CorScor,With the ArcheAge livestreams, we ask players what type of account they have and then give them an appro [..]
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7:11 am, January 26, 2017
Quote:
Originally Posted by ZamboniChaos
I actually just received an update from the team on this. The previous ascension the glider had was actually a bug, and it was fi [..]
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5:11 pm, January 17, 2017
Quote:
Originally Posted by Hesk
Hello! In almost all cases, these are not actual disconnects from a GM, but other errors which are providing incorrect messaging. At this [..]
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7:11 am, January 13, 2017
Quote:
Originally Posted by ZamboniChaos
Hi there! Sorry for the confusion. I noticed you created a new ticket instead of updating your existing ticket (790236). If you c [..]
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7:11 am, January 12, 2017
Quote:
Originally Posted by Celestrata Bloodsong
So there's a lot here in your post, but I'm going to boil this down to it's core -- don't use terms that are hate speech. [..]
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7:11 am, January 10, 2017
Quote:
Originally Posted by Celestrata Bloodsong
10:37 PM PST Update: We've received the patch from XLGAMES, and it is currently in testing and build deployment. The latt [..]
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7:11 am, January 5, 2017
Quote:
Originally Posted by Celestrata Bloodsong
Good day, everyone! Welcome to the State of the Game Update for January 4. Happy New Year! Here's where we are at for tod [..]
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7:11 am, January 5, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! I'm sorry to hear this happened, but I'm afraid our CS team isn't able to provide compensation for issues like this. O [..]
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7:11 am, January 4, 2017
Quote:
Originally Posted by Baelron
Hello Natasha3690, we're more than happy to assist you. Please try all of the steps listed on our support page found here. If the issu [..]
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5:11 pm, January 1, 2017
Quote:
Originally Posted by Carthax
Unfortunately, we can't expedite your ticket request on the forums, as we answer them in the order they are received. I can see that b [..]
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5:11 pm, January 1, 2017
Quote:
Originally Posted by Carthax
We appreciate your patience. Unfortunately, we can't speed up the ticket process for you, as we answer each ticket in the order they a [..]
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5:11 pm, January 1, 2017
Quote:
Originally Posted by Carthax
While we can't expedite the issue for you here, our agents are assisting each ticket in the order they are received. We're currently e [..]
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7:11 am, December 31, 2016
Quote:
Originally Posted by Celestrata Bloodsong
Good day, everyone! Welcome to the State of the Game Update for December 29. Here's where we are at for today: --Ven [..]
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7:11 am, December 30, 2016
Quote:
Originally Posted by ZamboniChaos
Since we can't assist with ban appeals on the forums, please send an email to appeals@trionworlds.com and our CS team will review [..]
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7:11 am, December 29, 2016
Quote:
Originally Posted by ZamboniChaos
Our response times have increased significantly due to the amount of tickets we've received recently. Our CS team is working hard [..]
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5:11 pm, December 28, 2016
Quote:
Originally Posted by Celestrata Bloodsong
Good morning, Adventurers!We have received reports that players are unable to progress past the server select screen in t [..]
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7:11 am, December 28, 2016
Quote:
Originally Posted by Celestrata Bloodsong
To address a few things in this thread:1. The issue that keeps causing the server to become unavailable is not related to [..]
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7:11 am, December 28, 2016
Quote:
Originally Posted by Celestrata Bloodsong
Good day, everyone! Welcome to the State of the Game Update for December 27. Here's where we are at for today:--Yesterday [..]
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7:11 am, December 28, 2016
Quote:
Originally Posted by Celestrata Bloodsong
The Customer Service team is still a bit behind in support tickets due to the number we've received. Right now, the avera [..]
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7:11 am, December 27, 2016
Quote:
Originally Posted by Celestrata Bloodsong
Good day, everyone! Welcome to the State of the Game Update for December 26. (Merry Kwanzaa today too!)Here's where we ar [..]
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7:11 am, December 26, 2016
Quote:
Originally Posted by Celestrata Bloodsong
Good day, everyone! Welcome to the State of the Game Update for December 25. (Merry Christmas Day and Happy First Day of [..]
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7:11 am, December 26, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! I confirmed your ticket was still moving up our queue. Tickets are generally answered in the order they're received, s [..]
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5:11 pm, December 24, 2016
Quote:
Originally Posted by Baldr
Hey there! If you still have not received your item, please submit a ticket at the link below for assistance and our CS agents will be a [..]
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5:11 pm, December 24, 2016
Quote:
Originally Posted by Celestrata Bloodsong
Good day, everyone! Welcome to the State of the Game Update for December 23 (and Merry Christmas Eve!)Here's where we are [..]
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5:11 pm, December 20, 2016
Quote:
Originally Posted by Hesk
Unfortunately, the responses received are accurate - this is an issue that must be resolved at the development level, and they are workin [..]
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5:11 pm, December 15, 2016
Quote:
Originally Posted by Hesk
Hello! If you're still having issues and haven't received the code, please email support@trionworlds.com from the legacy account and we'l [..]
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5:11 pm, December 14, 2016
Quote:
Originally Posted by Hesk
Hello JustSayMeow - I've reviewed your most recent response, and I believe you may have read it incorrectly. Please review the response r [..]
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5:11 pm, December 14, 2016
Quote:
Originally Posted by Hesk
Hello! It appears your ticket has received an update. Please review it at your leisure, and I do apologize for the wait time. The Revelat [..]
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5:11 pm, December 10, 2016
New RacesThe Dwarven race has been added. Dwarves are a member of the Nuia Alliance and begin their journey in the Aubre Cradle Zone.
They have unique story and lore quests to guide their adventure fr [..]
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5:11 pm, December 10, 2016
SocialCommunity Centers29 new NPC structures known as Community Centers have been added to all southern continent, non-ocean zones. These buildings have a similar appearance to a Nuian Mansion and hav [..]
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5:11 pm, December 10, 2016
MiscellaneousThe respawn time for all mounts has been increased from 2 to 5 minutes.
The critical damage and critical healing stat values in tool tips has been adjusted to reflect the actual value adj [..]
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5:11 pm, December 10, 2016
ArcheAge: Revelation Skill Changes & New SkillsGeneral Skill/Stat ChangesIncreases and decreases to Critical Damage now display their real amounts. (Previously, this stat was displayed &ld [..]
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7:11 am, December 10, 2016
Quote:
Originally Posted by Celestrata Bloodsong
Just to confirm again, yes, codes are being sent out. The email send is HUGE, so it's going to take all day for the email [..]
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7:11 am, December 10, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! Tickets are generally answered in the order they're received, so I'd submit a ticket now and our CS team will review i [..]
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7:11 am, December 2, 2016
Quote:
Originally Posted by Celestrata Bloodsong
Added new notes to the Nation system: Nation System Some territory quests have been adjusted.
Members of a player natio [..]
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7:11 am, December 1, 2016
Quote:
Originally Posted by Celestrata Bloodsong
ArcheAge: Revelation Skill Changes & New SkillsGeneral Skill/Stat ChangesIncreases and decreases to Critical Dama [..]
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7:11 am, November 24, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there Deliqo! Did you log into the game on the accounts in question between Nov. 9 and Noon PST on the 22nd?
Jump [..]
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7:11 am, November 24, 2016
Quote:
Originally Posted by ZamboniChaos
In order to receive the Patron compensation, you would have needed to log into the game between November 9th through Noon PST on [..]
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5:11 pm, November 21, 2016
Quote:
Originally Posted by Baelron
Our apologies for any inconvenience caused by the missing title. Unfortunately, customer support and the forum team are unable to addr [..]
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5:11 pm, November 21, 2016
Quote:
Originally Posted by Baelron
Hello Susimelou! Please contact our gamemasters by logging into your account here, or by emailing support@trionworlds.com. Once they h [..]
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7:11 am, November 15, 2016
Quote:
Originally Posted by Baelron
Hey there! Our development team is aware of and working to address these ongoing connectivity issues. We appreciate your report and I' [..]
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5:11 pm, November 9, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there Singty! I'm sorry for the confusion caused by the last response you received. However, the initial response you receive [..]
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8:11 am, October 22, 2016
Quote:
Originally Posted by Celestrata Bloodsong
The team is still working on the hotfix. We have received the files and they are in testing now. Estimated time of deploy [..]
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6:11 pm, October 14, 2016
Quote:
Originally Posted by ZamboniChaos
Hi there! It looks like the CS agent who responded to you the second time went into some additional detail regarding your issue a [..]
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