8:11 am, April 17, 2018
Quote:
Originally Posted by Muzzy
The Family Fishing is currently disabled, and is being looked at by XL. They will decide if it needs a rework, or is going to be removed [..]
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6:11 pm, April 15, 2018
Quote:
Originally Posted by Shiden
Hey everyone, these bans have been reversed. If you still have problems logging in, log out of glyph completely, and restart it. We are [..]
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8:11 am, April 11, 2018
Quote:
Originally Posted by Muzzy
Quote:
Originally Posted by Bellita
Like this? : https://www.twitch.tv/videos/152323172 from 26.00.... Af [..]
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6:11 pm, April 5, 2018
Quote:
Originally Posted by Celestrata Bloodsong
Skills General Adjusted the names and functionality of specific debuffs: Freeze is now called Frostbite.
Deep Freeze is [..]
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6:11 pm, April 2, 2018
Quote:
Originally Posted by Celestrata Bloodsong
According to the notes we have, Anchoring charms should function normally and should prevent crystallization. We'll follo [..]
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7:11 am, March 13, 2018
Quote:
Originally Posted by Muzzy
This thread has been noticed, and I appreciate the insight and feedback. I'll definitely make sure the team is aware of this.Would it ch [..]
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7:11 am, February 21, 2018
Quote:
Originally Posted by Quillodon
Quote:
Originally Posted by jahlon
So, since the official translations are going to be coming, no need [..]
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7:11 am, December 22, 2017
Quote:
Originally Posted by Fasti
This does sound like an issue that pops up when you can't connect to the auth server, but the server population looks healthy. We'll kee [..]
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7:11 am, December 12, 2017
Quote:
Originally Posted by Tinen
Taking a look into this.Update: After looking into it - lunarite sourced from treasure chests only comes from those of Arcane/Heroic gra [..]
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5:11 pm, November 6, 2017
Quote:
Originally Posted by Baldr
Hey there! Sorry to hear this. Please go ahead and submit a ticket to our support team if you have not already. https://support.trionwor [..]
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7:11 am, November 4, 2017
Quote:
Originally Posted by Tinen
Greetings, Testers!We will be bringing the PTS down to apply a patch on 11/3/17 at 2:30 PM PDT. This downtime is expect to last 90 minut [..]
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5:11 pm, October 31, 2017
Quote:
Originally Posted by Tinen
Greetings, Testers!The PTS will be offline for the weekly update today, October 31st at 9:30 AM PDT. This update will include the fix fo [..]
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7:11 am, October 31, 2017
Quote:
Originally Posted by Muzzy
There is no confirmation of any new FS servers. If there is an announcement made regarding new FS servers, we'll be sure to answer quest [..]
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8:11 am, October 18, 2017
Quote:
Originally Posted by Muzzy
Do you feel the chill coming over Erenor?Hallowtide - October 24 - November 7The leaves shall fall as the wind turns cold, yet here is a [..]
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8:11 am, October 18, 2017
Do you feel the chill coming over Erenor?Hallowtide - October 24 - November 7
The leaves shall fall as the wind turns cold, yet here is another adventurer so bold. So cool and calm as they patrol t [..]
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8:11 am, September 29, 2017
Quote:
Originally Posted by Muzzy
Hi Lamu, This is still something XL is working on. The issue is that, while it may only happen at certain times for you, those same exac [..]
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6:11 pm, September 14, 2017
Quote:
Originally Posted by Muzzy
AFK Kick timer will be taken down next Monday, the 18th.We try to keep the maintenance time to a regular schedule, but technology doesn' [..]
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8:11 am, September 10, 2017
Good evening everyone,
It’s 10:10 PM here in Austin, and the Trion and XL teams just got done with dinner. We sat down over some Chinese in the training room and talked about a variety of th [..]
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8:11 am, September 7, 2017
Quote:
Originally Posted by Muzzy
Looking for an answer on this. I don't know the technical aspect of it all, but with the amount of discussion and planning I've seen, I' [..]
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8:11 am, September 7, 2017
Quote:
Originally Posted by Muzzy
Planning when to post, and what to post are two very separate things. We've been handing out information about the Evolution since July [..]
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8:11 am, August 8, 2017
Quote:
Originally Posted by BigDataDude
Quote:
Originally Posted by Traciatim
Becuase you threw out there that we have no idea what we are d [..]
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8:11 am, August 5, 2017
Quote:
Originally Posted by Celestrata Bloodsong
Hey fam, So as you're reading here, XL does have big plans for upcoming combat changes -- these were the changes that we [..]
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6:11 pm, July 31, 2017
Quote:
Originally Posted by Celestrata Bloodsong
Quote:
Originally Posted by Traciatim
Open a ticket with support. I'm pretty sure they have [..]
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8:11 am, July 20, 2017
Quote:
Originally Posted by Muzzy
Hi all,Thanks to expendable for reaching out to us with this. We do have video, which is great for us to send to XL and ask for a fix fo [..]
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8:11 am, July 18, 2017
Quote:
Originally Posted by Muzzy
An economy system like this definitely requires working with those on your server to attain maximum efficiency. Meet the demand! I would [..]
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8:11 am, July 18, 2017
Quote:
Originally Posted by Celestrata Bloodsong
Following up on this. We submitted the revised version of the bug on Friday, and XL accepted the bug into their system to [..]
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8:11 am, July 14, 2017
Quote:
Originally Posted by Muzzy
Our team is currently looking into a solution for this. They have already identified the cause. Thank you for your patience in this.
[..]
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8:11 am, July 13, 2017
Quote:
Originally Posted by Muzzy
Hi all,I'm actually unfamiliar with the mount upgrade system! Would you mind walking me through it so I can catch up my knowledge a bit? [..]
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8:11 am, July 11, 2017
Quote:
Originally Posted by Celestrata Bloodsong
Hey guys, we're looking to add in the armor back for Loyalty. Amary is seeing if we can get it into this week's marketpla [..]
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8:11 am, July 7, 2017
Quote:
Originally Posted by Muzzy
Hi Zgefr, I sent you a message regarding my actions earlier. Thank you for your feedback. I will alter my process based on this. No infr [..]
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8:11 am, July 3, 2017
Quote:
Originally Posted by BigDataDude
Quote:
Originally Posted by Jerky
On this topic of bans in general is that there is a major flaw in [..]
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8:11 am, July 1, 2017
Quote:
Originally Posted by Trion Socke
Hey drocto, Thanks for catching this. This is in fact a text bug, and should say "Basic Shrug It Off" instead of Willpo [..]
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8:11 am, June 27, 2017
Quote:
Originally Posted by Celestrata Bloodsong
Quote:
Originally Posted by Franciscothefab
Any particular reason Rum Runner Rapids won't b [..]
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8:11 am, June 27, 2017
Quote:
Originally Posted by Celestrata Bloodsong
Quote:
Originally Posted by notre
This is both a sly show of the administration and also a [..]
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6:11 pm, June 21, 2017
Quote:
Originally Posted by Celestrata Bloodsong
This was targeted to folks who had already put in 40+ Misagon's Crates as they were looking for the costume. New people w [..]
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6:11 pm, June 15, 2017
Quote:
Originally Posted by Fasti
Hi there,With antivirus software there's always a risk of a false-positive after an update. Software updates to game code, or installers [..]
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8:11 am, June 15, 2017
Quote:
Originally Posted by Hesk
Hello! Please make sure to submit a ticket at support.trionworlds.com if you haven't and we'll be happy to investigate any possible solut [..]
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8:11 am, June 8, 2017
Quote:
Originally Posted by Celestrata Bloodsong
Let's keep the discussion on this in the main discussion thread guys, thanks! (And yes, our decision is final on this.)
[..]
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8:11 am, May 29, 2017
Quote:
Originally Posted by Hesk
Hello! Yes, you can contact customer support at support.trionworlds.com or by emailing support@trionworlds.com, and we will be happy to h [..]
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8:11 am, May 23, 2017
Quote:
Originally Posted by Celestrata Bloodsong
Quote:
Originally Posted by Sodium
I also got the debuff. REQUEST #914754Please help me out [..]
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8:11 am, May 18, 2017
Quote:
Originally Posted by Celestrata Bloodsong
The article was corrected very shortly after publication, as noted in the article discussion topic. Let's keep the chatte [..]
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8:11 am, May 10, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! This definitely isn't intended, and I've created a bug report so our team can look into this. Thanks for the heads up! [..]
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8:11 am, April 29, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! Our team is currently investigating and it appears to be a display bug that's causing this. Instead of all of your Pat [..]
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8:11 am, April 18, 2017
Quote:
Originally Posted by Celestrata Bloodsong
Hey guys, wanted to drop by for an update on this.Right now, there isn't much new news to share, sadly. The team has cont [..]
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6:11 pm, April 13, 2017
Quote:
Originally Posted by Celestrata Bloodsong
3:50 PM UTC: This European network issue has returned and our team is re-investigating. We'll have it solved as soon as w [..]
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8:11 am, April 11, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! I just forwarded this report to the team so they can look into this. Thanks for the heads up!
Jump to post. [..]
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8:11 am, April 8, 2017
Greetings Adventurers! Here's a small recap of the topics we covered on today's livestream!The Golden Tree Event Begins April 19th! – You need Lunarite? This is the event for you! Starting [..]
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8:11 am, April 8, 2017
Quote:
Originally Posted by Celestrata Bloodsong
Greetings Adventurers! Here's a small recap of the topics we covered on today's livestream!The Golden Tree Event Begins A [..]
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6:11 pm, April 6, 2017
Quote:
Originally Posted by BigDataDude
Quote:
Originally Posted by HoleID
Well a beautifull Surprise this morning, my character is fixed, a [..]
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8:11 am, April 6, 2017
Quote:
Originally Posted by Quillodon
Haha it's definitely tricky. There's only one ledge you can actually stand on up there, and it's a devil to get to.I'm sure there ar [..]
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8:11 am, April 1, 2017
Quote:
Originally Posted by Celestrata Bloodsong
I think people have been posting threads like this for a very long time. :) And the answer is no, the game is not in trou [..]
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6:11 pm, March 28, 2017
Quote:
Originally Posted by ZamboniChaos
Quote:
Originally Posted by Jez
Hi. I just tried to add a new payment method to pay for a patron su [..]
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5:11 pm, February 22, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! I just checked your support ticket and it looks like our team was able to help you with this. Thanks for your patience [..]
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7:11 am, February 4, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! It looks like one of our CS agents is currently assisting you with this. Thanks for your patience!
Jump to [..]
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5:11 pm, February 3, 2017
Quote:
Originally Posted by Baldr
Hey there! Thanks for taking the time to post this. We will take a look and get back to you asap on your ticket. I apologize on the wait [..]
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7:11 am, February 3, 2017
Quote:
Originally Posted by ZamboniChaos
Hey everyone! I just received word that our team implemented a fix for this. You should now be able to claim this item on your ac [..]
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7:11 am, February 2, 2017
Quote:
Originally Posted by ZamboniChaos
Sorry to hear you're having purchase issues! Go ahead and submit a support ticket so our CS team can help you with this.
[..]
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7:11 am, February 1, 2017
Quote:
Originally Posted by Celestrata Bloodsong
Quote:
Originally Posted by Expendable
That seems even worse. Temporary buffs? More bound j [..]
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7:11 am, February 1, 2017
Quote:
Originally Posted by Celestrata Bloodsong
Quote:
Originally Posted by Abra
Yes, I would just like to know I am not getting informatio [..]
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7:11 am, January 26, 2017
Quote:
Originally Posted by ZamboniChaos
I actually just received an update from the team on this. The previous ascension the glider had was actually a bug, and it was fi [..]
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7:11 am, January 15, 2017
Quote:
Originally Posted by ZamboniChaos
Sorry to hear you're having trouble with this. We have some troubleshooting steps on our support page, so I'd give those a try if [..]
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5:11 pm, January 13, 2017
Quote:
Originally Posted by Baldr
I apologize for the wait time on this. Due to a large number of tickets in our system our response time is taking longer than normal. Ou [..]
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7:11 am, January 13, 2017
Quote:
Originally Posted by Celestrata Bloodsong
So to follow up on this, there should have been no changes made to character slots. Players are still able to have up to [..]
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7:11 am, January 11, 2017
Quote:
Originally Posted by Celestrata Bloodsong
Please send in a report to support.trionworlds.com if you see something like this. This is definitely a no-go for ArcheAg [..]
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7:11 am, January 9, 2017
Quote:
Originally Posted by Celestrata Bloodsong
Quote:
Originally Posted by Nocnitsa
It is very hard to believe that everyday when the serv [..]
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7:11 am, January 5, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! I'm sorry to hear this happened, but I'm afraid our CS team isn't able to provide compensation for issues like this. O [..]
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7:11 am, January 5, 2017
Quote:
Originally Posted by Celestrata Bloodsong
So, in looking into this, this looks like a mistranslation rather than a full on bug. The system is working appropriately [..]
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7:11 am, January 5, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! If you're still having trouble, please send an email to support@trionworlds.com so our CS team can look into this.
[..]
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7:11 am, December 28, 2016
Quote:
Originally Posted by Celestrata Bloodsong
Hey guys, we have an update on this. After discussing the issues with the developer, they have sent us a way to tackle t [..]
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5:11 pm, December 27, 2016
Quote:
Originally Posted by Celestrata Bloodsong
Quote:
Originally Posted by Zidious
Hi, Is there any particular reason why you cannot imple [..]
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7:11 am, December 23, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there, my first suggestion would be to give these troubleshooting steps a try. If those don't help, submit a support ticket s [..]
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7:11 am, December 17, 2016
Quote:
Originally Posted by Quillodon
Quote:
Originally Posted by Zidious
Hi All, From testing I found that the Abyssal Skill: Swordfall is [..]
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7:11 am, December 1, 2016
Quote:
Originally Posted by Celestrata Bloodsong
So I have an update on this. We discussed the drop rates here with the designers, and they went in and double-checked wha [..]
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7:11 am, November 23, 2016
Quote:
Originally Posted by Celestrata Bloodsong
For those interested in how we went from the original event times to these, here's the path we took: When we get an even [..]
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7:11 am, November 17, 2016
Quote:
Originally Posted by ZamboniChaos
Sorry for the trouble! Go ahead and submit a ticket so our CS team can take a closer look at this. They may be able to help!
[..]
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7:11 am, November 13, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there Oyranos! Go ahead and submit a support ticket so our CS team can investigate this. They may be able to help!
[..]
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7:11 am, November 11, 2016
Quote:
Originally Posted by Celestrata Bloodsong
Quote:
Originally Posted by Alustriel
Thank you for the update and acknowledgment of the is [..]
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8:11 am, October 28, 2016
Quote:
Originally Posted by Celestrata Bloodsong
Quote:
Originally Posted by Frammallamadingdong
Question 1: Can we create new accounts toda [..]
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6:11 pm, October 27, 2016
Quote:
Originally Posted by Celestrata Bloodsong
Quote:
Originally Posted by Elfred
Ha!We have heard Trion public relations banter before! C [..]
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8:11 am, October 27, 2016
Quote:
Originally Posted by Celestrata Bloodsong
Join Senior Producer Merv "Khrolan" Lee Kwai, Senior Community Relations Manager Seraphina "Celestrata&q [..]
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8:11 am, October 27, 2016
Join Senior Producer Merv "Khrolan" Lee Kwai, Senior Community Relations Manager Seraphina "Celestrata" Brennan, and Localization Tester Sophie "Socke" Pickens on the T [..]
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8:11 am, October 22, 2016
Quote:
Originally Posted by Quillodon
Hello KaraZorEl!The candy-throwing event is actually repeatable. Last year, it worked out to something like:4/day if you cant make i [..]
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6:11 pm, October 14, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! I just checked your ticket and it appears one of our CS agents was able to help you with this. Let me know if you need [..]
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8:11 am, October 13, 2016
Quote:
Originally Posted by ZamboniChaos
Hi there! If you notice this happening in game, please submit a support ticket so our CS team can investigate this. If there's a [..]
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6:11 pm, October 11, 2016
Quote:
Originally Posted by ZamboniChaos
Hi Lilesse! I've created a bug report for this issue so our team can take a look. I'm afraid that for the moment there's no way t [..]
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6:11 pm, September 27, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! This is actually a known issue and our team is currently looking into this. Thanks for the heads up!
Jump t [..]
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6:11 pm, September 16, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! If you're still seeing these issues I'd submit a support ticket so our CS team can look into this. On the surface, thi [..]
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8:11 am, September 8, 2016
Quote:
Originally Posted by Celestrata Bloodsong
Quote:
Originally Posted by Warhead42
There is a way to preserve as much of the "fresh [..]
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8:11 am, August 24, 2016
Quote:
Originally Posted by Celestrata Bloodsong
Join Senior Producer Merv "Khrolan" Lee Kwai, Senior Community Relations Manager Seraphina "Celestrata&quo [..]
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8:11 am, August 24, 2016
Join Senior Producer Merv "Khrolan" Lee Kwai, Senior Community Relations Manager Seraphina "Celestrata" Brennan, and Localization Tester Sophie "Socke" Pickens on the T [..]
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8:11 am, August 3, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! Sorry for the trouble. Our team is aware of the issue and we have a plan in place to grant festival coins to players a [..]
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8:11 am, August 2, 2016
Quote:
Originally Posted by Quillodon
Quote:
Originally Posted by Toffin
Thanks RNG... Now I know why I have bad rng and luck in this game.. [..]
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6:11 pm, July 13, 2016
Quote:
Originally Posted by ZamboniChaos
Sorry to hear that! I'd suggest submitting a support ticket so our CS team can take a look at this. They may be able to help!
[..]
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8:11 am, July 13, 2016
Quote:
Originally Posted by Celestrata Bloodsong
We are aware, and we are working to resolve these errors: http://forums.archeagegame.com/showthread.php?285169. Please us [..]
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6:11 pm, June 29, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! If you're still having login issues, I'd try these troubleshooting steps and see if that works for you. If not, contac [..]
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8:11 am, June 25, 2016
Quote:
Originally Posted by Celestrata Bloodsong
Quote:
Originally Posted by DefinitelyNotShawnzy
Gems in RNG boxes anyone?hehexd
[..]
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6:11 pm, June 24, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! I've logged a bug report for this issue so our dev team can look into this. Thanks for the report!
Jump to [..]
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6:11 pm, June 16, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! I've gone ahead and logged a bug report so our team can investigate this. Thanks for letting us know!
Jump [..]
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6:11 pm, June 8, 2016
Quote:
Originally Posted by ZamboniChaos
Quote:
Originally Posted by Panamon
The price reduction per pack turn in is working correctly as in [..]
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6:11 pm, June 5, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! If you're still having this problem, contact our CS team so they can take a closer look at this. They may be able to h [..]
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