6:11 pm, June 14, 2017
Quote:
Originally Posted by Fasti
Hey there,While it's not always the case, often it seems that errors in the 2000s indicate something is blocking the authentication of y [..]
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8:11 am, June 3, 2017
[QUOTE=Morgana;2601999]UNDER CONSTRUCTIONThe notes in purple text are currently a work in progress. This means that they are not yet final, and are subject to rewording for clarification, balance adju [..]
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6:11 pm, May 11, 2017
Quote:
Originally Posted by Celestrata Bloodsong
Quote:
Originally Posted by XAJoker
on second thought that seems like a lot of work just to [..]
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8:11 am, April 27, 2017
Quote:
Originally Posted by Celestrata Bloodsong
Hello everyone!Windows 10 has been working very well with ArcheAge and all of our other games. However, the recent Win 10 [..]
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8:11 am, April 14, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! Sorry for the trouble. We're definitely aware of this issue with the latest Windows 10 build and our team is looking i [..]
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8:11 am, April 13, 2017
Quote:
Originally Posted by Hesk
Hello! Please submit a support ticket at support.trionworlds.com so that our Tech Support team can troubleshoot with you.
Jump [..]
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7:11 am, November 20, 2016
Quote:
Originally Posted by ZamboniChaos
Sorry to hear that! Go ahead and give these troubleshooting steps a try and see if they help. If not, submit a ticket and provide [..]
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5:11 pm, October 30, 2016
Quote:
Originally Posted by Carthax
We've seen writing issues with ArcheAge in relation to Firewall/Anti-Virus, specifically Windows Defender. I'd suggest disabling any F [..]
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8:11 am, October 22, 2016
Quote:
Originally Posted by AppleGod
Greetings Adventurers,We'll be bringing the ArcheAge PTS offline today at 3:00 pM PDT so we can update it with a hotfix as well as Wi [..]
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6:11 pm, September 27, 2016
Patch Notes Windows XP Version of Glyph There is now a version of Glyph for specifically for Window's XP users.
This limited version of Glyph will only allow authentication into XP supported games (RI [..]
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6:11 pm, September 27, 2016
Quote:
Originally Posted by Fasti
Patch Notes Windows XP Version of Glyph There is now a version of Glyph for specifically for Window's XP users.
This limited version of [..]
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6:11 pm, September 10, 2016
Quote:
Originally Posted by Baldr
Sorry to hear that you are having these issues. Please double check that your video card drivers are fully updated. If they are and you [..]
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8:11 am, August 11, 2016
Quote:
Originally Posted by Fasti
Glyph has added some very cool new features! Creating a new account has never been easier with our streamlined registration and new op [..]
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8:11 am, August 11, 2016
Glyph has added some very cool new features! Creating a new account has never been easier with our streamlined registration and new options for swapping between accounts. Patch NotesGlyph Registratio [..]
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8:11 am, July 21, 2016
ArcheAge Version 2.9, Build 9.1 Patch Notes -- The Zodiac FestivalGeneral ChangesAdded in 4 brand new, limited time events. Read more about them here!
More user folders have been created in the game's [..]
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8:11 am, July 21, 2016
Quote:
Originally Posted by Celestrata Bloodsong
ArcheAge Version 2.9, Build 9.1 Patch Notes -- The Zodiac Festival General Changes Added in 4 brand new, limited time [..]
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6:11 pm, July 9, 2016
Quote:
Originally Posted by Baldr
Hey there! I'm sorry that you are having these issues. Please submit a ticket with our Customer Service department where we will be able [..]
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6:11 pm, July 7, 2016
Quote:
Originally Posted by Carthax
Typically trying to run multiple clients on your system at a time isn't going to be supported, nor would we be able to troubleshoot th [..]
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8:11 am, June 29, 2016
Quote:
Originally Posted by Celestrata Bloodsong
Right now, there are no plans to move ArcheAge over to Mac. Many apologies. The best recommendation is to use bootcamp to [..]
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8:11 am, June 24, 2016
Quote:
Originally Posted by ZamboniChaos
Quote:
Originally Posted by Discreetmon
Hello admins i need to re-open this thread because i have t [..]
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6:11 pm, June 16, 2016
Quote:
Originally Posted by Quillodon
Quote:
Originally Posted by Yldyss
guess i could be wrong but looking at screen posted here and other [..]
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6:11 pm, June 15, 2016
Quote:
Originally Posted by Hesk
Hello! Please attempt these steps, and submit a support ticket via support@trionworlds.com directly. 1. Open the command prompt by pressi [..]
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6:11 pm, June 8, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there Nennai! First, I would review the following support articles and make sure your friend has tried all of the relevant tr [..]
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8:11 am, June 7, 2016
Quote:
Originally Posted by Hesk
Thanks for the report JohnyRambo! I've put in a bug report regarding the issue, so please keep an eye on upcoming patch notes for any pos [..]
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8:11 am, June 2, 2016
Quote:
Originally Posted by Hesk
Hello! To correct this issue, it will likely be necessary to rebuild your shaders cache. To do so, please navigate to \Documents\ArcheAge [..]
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6:11 pm, May 27, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there, sorry to hear you're having trouble with Glyph. We're still investigating this issue, but in the meantime you may want [..]
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8:11 am, May 26, 2016
Quote:
Originally Posted by Hesk
Hello! Please try these steps:1. Press Windows key and search %LOCALAPPDATA%2. Open the Glyph folder3. Locate the GlyphClient.cfg file an [..]
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8:11 am, May 26, 2016
Quote:
Originally Posted by Hesk
Hello! Please try these steps:1. Press Windows key and search %LOCALAPPDATA%2. Open the Glyph folder3. Locate the GlyphClient.cfg file an [..]
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8:11 am, May 26, 2016
Quote:
Originally Posted by Hesk
Hello! Please try these steps:1. Press Windows key and search %LOCALAPPDATA%2. Open the Glyph folder3. Locate the GlyphClient.cfg file an [..]
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8:11 am, May 5, 2016
Quote:
Originally Posted by Celestrata Bloodsong
So, in a quick turn around, we here on the team are going to work on moving the EU Event Schedule later to accommodate th [..]
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6:11 pm, April 27, 2016
Quote:
Originally Posted by Hesk
Crashing issues such as this usually require further troubleshooting, but to begin I would recommend ensuring that your video card's driv [..]
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6:11 pm, April 27, 2016
Quote:
Originally Posted by Hesk
I can confirm that the servers are up and running currently, and are accepting new logins. If you're still experiencing an issue logging [..]
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8:11 am, April 27, 2016
Quote:
Originally Posted by Hesk
I can confirm that the servers are up and running currently, and are accepting new logins. If you're still experiencing an issue logging [..]
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8:11 am, April 22, 2016
Quote:
Originally Posted by ZamboniChaos
We recently implemented a fix for the "debugger" issue, so if you restart your Glyph client you shouldn't have anymore [..]
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8:11 am, April 14, 2016
Quote:
Originally Posted by Celestrata Bloodsong
Quote:
Originally Posted by Mizeri
So after contacting support a second time, they have ded [..]
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7:11 am, March 13, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! If you're using Windows 10, the first thing I would suggest is configuring the Glyph client to run in compatibility mo [..]
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7:11 am, March 2, 2016
Quote:
Originally Posted by Quillodon
Definitely a bug. Current version isn't displaying the little arrows the game uses for +/- gear comparison, and is apparently trying [..]
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5:11 pm, February 26, 2016
Quote:
Originally Posted by ZamboniChaos
Quote:
Originally Posted by Mustang7
I keep getting error 1004 even though I've already tried every [..]
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7:11 am, November 10, 2015
ArcheAge Version 2.0, Build 7.2 Patch Notes -- The Pawesome Autumn UpdateThe Ocleera Rift Event is now available!"The Crimson Watch has reported sightings of undead forces and ever watchful eyes [..]
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6:11 pm, July 29, 2015
Quote:
Originally Posted by Celestrata
We are aware of this bug, Buryc, and XL has been working to tackle it. Today's update to the game will add additional Windows 10 co [..]
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8:11 am, July 29, 2015
Quote:
Originally Posted by Khrolan
Our recent update (15 minutes ago) should have helped the situation. Please continue to report any issues you may be seeing. Thanks.-K [..]
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8:11 am, July 28, 2015
Quote:
Originally Posted by Celestrata
Greetings Adventurers!We'll be bringing down the PTS server tomorrow, 7/28/15, at 9:00 AM PDT (-7 GMT) for an update. This update w [..]
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8:11 am, June 5, 2015
Quote:
Originally Posted by TrionBrasse
Hello all! Windows 10 is just around the corner – beta versions are already in use by several people. Trion is workin [..]
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6:11 pm, May 17, 2015
Quote:
Originally Posted by Fasti
Windows 8 comes with Windows Defender active, and that can cause an error like this. Restart your PC for me. When it restarts, open Wind [..]
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6:11 pm, May 16, 2015
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by squirrelspeed
Hello. Excited to start playing but the game wont open for me. I [..]
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6:11 pm, May 16, 2015
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by Kicek
Game crashes to desktop every few minutes and opens hackshield troublesh [..]
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6:11 pm, May 16, 2015
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by Ravyn
I also tried uninstalling Glyph completely and doing the whole removing [..]
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6:11 pm, May 14, 2015
Quote:
Originally Posted by GM Fasti
Does this happen on one character, or more than one? Does it happen on different server? What about switching regions in Glyph? Can y [..]
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6:11 pm, May 14, 2015
Quote:
Originally Posted by GM Fasti
Quote:
Originally Posted by tregoth
i have had only one real problem with this game so far: it crashes [..]
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6:11 pm, May 10, 2015
Quote:
Originally Posted by GM Fasti
Quote:
Originally Posted by chocolateman
still getting this after a fresh install, didnt have this p [..]
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6:11 pm, May 3, 2015
Quote:
Originally Posted by GM Fasti
What version of Windows are you using? What antivirus application? Do you use Windows Firewall? Try disabling it, just temporarily to [..]
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6:11 pm, May 2, 2015
Quote:
Originally Posted by GM Fasti
If your computer is going to a blue screen crash, locking up, or restarting itself, something is crashing Windows itself. A Blue Scre [..]
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6:11 pm, May 1, 2015
Quote:
Originally Posted by GM Fasti
Where do you have Glyph and ArcheAge installed on your PC? What version of Windows are you using? What is the name of your antivirus [..]
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6:11 pm, May 1, 2015
Quote:
Originally Posted by GM Fasti
Hi! The error 1005 is often related to permissions issues. Given that this is a brand new PC, that is definitely a likely cause. Wha [..]
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8:11 am, May 1, 2015
Quote:
Originally Posted by Scapes
Quote:
Originally Posted by AaronJBrown
So hey guys, I'm having a problem with the game as I see it is co [..]
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8:11 am, April 15, 2015
Quote:
Originally Posted by GM Fasti
Quote:
Originally Posted by Zatanna
Y'all are great, hey. I gave up trying to play, and recently tried [..]
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6:11 pm, April 14, 2015
Quote:
Originally Posted by Scapes
Quote:
Originally Posted by Swagneto
Actually I don't demand, but would really like to know because I am [..]
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6:11 pm, April 12, 2015
Quote:
Originally Posted by GM Fasti
What is the specific blue screen error? Microsoft support has a few steps to try to get those squared away.
Jump to post. [..]
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8:11 am, April 12, 2015
Quote:
Originally Posted by GM Fasti
Quote:
Originally Posted by Foxish
I downloaded ArcheAge off of steam and I can't seem to get get it wo [..]
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8:11 am, April 11, 2015
Quote:
Originally Posted by GM Fasti
Quote:
Originally Posted by Stunningmonster
Logging into the game works just fine but after a couple of [..]
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6:11 pm, April 10, 2015
Quote:
Originally Posted by GM Fasti
Hi there,I am afraid we may not be able to best assist with fixing Windows Defender, but Microsoft Support should be able to get you [..]
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8:11 am, April 10, 2015
Quote:
Originally Posted by Scapes
A new type of trade has gripped Auroria: behind closed doors and shuttered windows, under the rustle of portentous winds, heroes and or [..]
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8:11 am, April 10, 2015
A new type of trade has gripped Auroria: behind closed doors and shuttered windows, under the rustle of portentous winds, heroes and oracles swap stories about new lands, new weapons, and the shape o [..]
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6:11 pm, April 8, 2015
Quote:
Originally Posted by GM Fasti
That is unusual. An error code in the 5000 range is generally pointing toward an operating system error of some type; often with Inst [..]
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6:11 pm, April 5, 2015
Quote:
Originally Posted by GM Fasti
Quote:
Originally Posted by Whitebee
i tried all you said but it does not work
What you'r [..]
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8:11 am, April 5, 2015
Quote:
Originally Posted by GM Fasti
Can you describe further what steps you have taken? Did you remove the UDF folder because it was full of files? How many files were t [..]
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6:11 pm, April 2, 2015
Quote:
Originally Posted by GM Fasti
Quote:
Originally Posted by WolfsFang
Tried all that and still nothing. As a little update if I open mo [..]
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6:11 pm, April 1, 2015
Quote:
Originally Posted by GM Fasti
It seems that most players are able to update and play normally, so I'd like to troubleshoot with you.Can you tell me some info about [..]
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6:11 pm, April 1, 2015
Quote:
Originally Posted by GM Fasti
Quote:
Originally Posted by fallensaiint
Have been playing for months with no issues with graphics or s [..]
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6:11 pm, March 29, 2015
Quote:
Originally Posted by GM Fasti
Hey there,If you have the bandwidth to spare, you can try deleting ArcheAge from your PC (right-click on ArcheAge in Steam and select [..]
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5:11 pm, March 28, 2015
Quote:
Originally Posted by GM Fasti
Hey there,The system restart means there is either a hardware issue causing the operating system to crash (often accompanied by a blu [..]
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5:11 pm, March 26, 2015
Quote:
Originally Posted by GM Fasti
Quote:
Originally Posted by Kripis
im gonna still try those things, but there is an other error i just [..]
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7:11 am, March 25, 2015
Quote:
Originally Posted by GM Fasti
Hey there!I am really sorry to hear you're having issues getting disconnected, but I think I can help. Can you tell me some things ab [..]
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7:11 am, March 24, 2015
FISHING TOURNAMENTThe weekly Fishing Tournament has been enabled.The tournament takes place every Saturday at Noon to 2:00 PM PDT (3:00-5:00 PM EDT, 19:00-21:00 GMT) in Mirage Island.
The gold rewards [..]
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7:11 am, March 24, 2015
Quote:
Originally Posted by Scapes
FISHING TOURNAMENTThe weekly Fishing Tournament has been enabled.The tournament takes place every Saturday at Noon to 2:00 PM PDT (3:00 [..]
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5:11 pm, March 21, 2015
Quote:
Originally Posted by GM Fasti
Hey there, For anyone with trouble installing Glyph, please activate your firewall and antivirus software. Once it is enabled, check [..]
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5:11 pm, March 15, 2015
Quote:
Originally Posted by GM Fasti
Hey folks, I'm keeping an eye on reports of latency and disconnects. At the moment, the server stability appears to be good, and pop [..]
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5:11 pm, March 15, 2015
Quote:
Originally Posted by GM Fasti
Hey there,You've mentioned doing everything we've requested, but I am not sure what specific steps you've taken. I wasn't able to fin [..]
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7:11 am, March 15, 2015
Quote:
Originally Posted by GM Fasti
For anyone having an issue installing Glyph, the first thing you'll want to do is uninstall/delete any current Glyph files from your [..]
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5:11 pm, March 14, 2015
Quote:
Originally Posted by GM Fasti
It doesn't look like anything we have seen thus far shows compatibility issues with the latest updates and the game just yet. Let's t [..]
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7:11 am, March 14, 2015
Quote:
Originally Posted by Scapes
The results from our February contest are in! Contestants were challenged to write a caption for one of the two in-game screenshots pro [..]
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7:11 am, March 14, 2015
Quote:
Originally Posted by GM Fasti
Did you recently download the PTS by any chance? If so, check out this post for me.If not, what version of Windows are you using? The [..]
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7:11 am, March 14, 2015
The results from our February contest are in! Contestants were challenged to write a caption for one of the two in-game screenshots provided in this thread. After reading hundreds of entries, we're p [..]
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5:11 pm, March 13, 2015
Quote:
Originally Posted by GM Fasti
Quote:
Originally Posted by Wasteoftime
This entire filepath does not exist on my computer.
[..]
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5:11 pm, March 12, 2015
Quote:
Originally Posted by GM Fasti
Can you check to see if there are any Windows updates available for your laptop? Once that is done, also check with the laptp manufac [..]
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5:11 pm, March 11, 2015
Quote:
Originally Posted by GM Fasti
Quote:
Originally Posted by DoDzillia
The title says the problem: After the recent patch my friend got [..]
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7:11 am, March 11, 2015
Quote:
Originally Posted by GM Fasti
If the troubleshooting steps on our Hackshield article haven't resolved the issue for you, there are still other steps to try.The bes [..]
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7:11 am, March 10, 2015
Quote:
Originally Posted by Scapes
SECRETS OF AYANAD The new zone of Diamond Shores is now available! Far across the Arcadian Sea, and to the west of the existing Auroria [..]
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7:11 am, March 10, 2015
SECRETS OF AYANAD The new zone of Diamond Shores is now available! Far across the Arcadian Sea, and to the west of the existing Auroria zones, this highly contested region benefits from unique access [..]
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5:11 pm, March 8, 2015
Quote:
Originally Posted by GM Fasti
Quote:
Originally Posted by Citizenfive
I have the same problem on 2nd pc. I have done all of the sugge [..]
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5:11 pm, March 6, 2015
Quote:
Originally Posted by GM Fasti
If you haven't yet, please don't uninstall the game. An error 1034 is a connectivity issue, not a game data issue, so the new downloa [..]
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5:11 pm, March 4, 2015
Quote:
Originally Posted by GM Fasti
Looks like that error can be found on the Microsoft site with additional details.Check out this link for details on resolving blue sc [..]
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5:11 pm, March 4, 2015
Quote:
Originally Posted by GM Fasti
What is the URL of the site you are being directed to? Make sure that you open any security software on your PC (including Microsoft [..]
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7:11 am, March 4, 2015
Quote:
Originally Posted by GM Fasti
Glad to hear it's working again! Were you able to fix it by running the installer as administrator, or did it require additional adju [..]
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5:11 pm, February 25, 2015
Quote:
Originally Posted by GM Fasti
What antivirus program do you use? What version of Windows? Make sure the antivirus program is active, as disabling it will not resol [..]
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5:11 pm, February 20, 2015
Quote:
Originally Posted by GM Fasti
Quote:
Originally Posted by Zephyris13
When I get home I'll restart my pc. But sure as hell I won't dis [..]
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5:11 pm, February 18, 2015
Quote:
Originally Posted by GM Fasti
Quote:
Originally Posted by Akaelae
I'm having this same issue with both my laptop and my desktop. I di [..]
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5:11 pm, February 18, 2015
Quote:
Originally Posted by GM Fasti
Quote:
Originally Posted by dbsoft
Chaos UK said he was using Windows 7 Ultimate in his post.... I am u [..]
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5:11 pm, February 12, 2015
Quote:
Originally Posted by GM Fasti
Hey there! Can you update your ticket with several IP addresses you may have used recently? I want to check those out for you. Are [..]
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5:11 pm, February 11, 2015
Quote:
Originally Posted by GM Fasti
Go ahead and enable your antivirus application for me. If it is Avast, once it is enabled, make sure to check for any software update [..]
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