8:11 am, April 4, 2018
ArcheAge Twitter Giveaway
Official Rules and Conditions
NO PURCHASE NECESSARY TO ENTER OR WIN. A PURCHASE OF ANY KIND WILL NOT INCREASE YOUR CHANCES OF WINNING. VOID WHERE PROHIBITED.
The ArcheAge [..]
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8:11 am, April 4, 2018
Quote:
Originally Posted by Muzzy
ArcheAge Twitter Giveaway Official Rules and Conditions NO PURCHASE NECESSARY TO ENTER OR WIN. A PURCHASE OF ANY KIND WILL NOT INCREA [..]
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8:11 am, September 10, 2017
Quote:
Originally Posted by Celestrata Bloodsong
Quote:
Originally Posted by Linori
Overall I have been impressed with how well the merge ha [..]
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8:11 am, August 17, 2017
Greetings Adventurers!
The 1-Credit Transfers begin August 16th and will continue through August 30th.
We know the Evolutions bring about many concerns, and because the process creates necessary dis [..]
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8:11 am, August 17, 2017
Quote:
Originally Posted by Muzzy
Greetings Adventurers!The 1-Credit Transfers begin August 16th and will continue through August 30th.We know the Evolutions bring about [..]
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8:11 am, August 17, 2017
Quote:
Originally Posted by Muzzy
Greetings Adventurers!The 1-Credit Transfers begin August 16th and will continue through August 30th.We know the Evolutions bring about [..]
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8:11 am, June 13, 2017
Trion Worlds Creator Contest for ArcheAge® 3.5 Erenor Eternal Official Rules and Conditions
NO PURCHASE NECESSARY TO ENTER OR WIN. A PURCHASE OF ANY KIND WILL NOT INCREASE YOUR CHANCES OF WI [..]
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8:11 am, June 13, 2017
Quote:
Originally Posted by Trion_Mobi
Trion Worlds Creator Contest for ArcheAge® 3.5 Erenor Eternal Official Rules and Conditions NO PURCHASE NECESSARY TO EN [..]
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8:11 am, April 22, 2017
Greetings Adventurers! Here's a small recap of the topics we covered on today's livestream!The White Arden Ghost Wedding starts on April 25 with maintenance! – Next week you can take a walk [..]
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8:11 am, April 22, 2017
Quote:
Originally Posted by Celestrata Bloodsong
Greetings Adventurers! Here's a small recap of the topics we covered on today's livestream!The White Arden Ghost Wedding [..]
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8:11 am, April 14, 2017
Quote:
Originally Posted by Celestrata Bloodsong
ArcheAge® Spring Garden Screenshot ContestOfficial Rules and Conditions NO PURCHASE NECESSARY TO ENTER OR WIN. A [..]
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8:11 am, March 31, 2017
Quote:
Originally Posted by Celestrata Bloodsong
ArcheAge® Labor Madness Sweepstakes Official Rules and Conditions The ArcheAge® Labor Madness Sweepstak [..]
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7:11 am, February 18, 2017
Quote:
Originally Posted by Celestrata Bloodsong
Our security tools are here and in place to help prevent this type of behavior. We ban people who use these tools on a da [..]
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7:11 am, January 20, 2017
Quote:
Originally Posted by Celestrata Bloodsong
Sorry to hear that you are leaving us, but please do not use third-party programs to cheat or bot within ArcheAge. Your p [..]
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5:11 pm, January 18, 2017
Quote:
Originally Posted by Celestrata Bloodsong
Oooookay guys, I think this is enough, and he got the point. OP, sorry to hear that you're going, but we only ask for a p [..]
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6:11 pm, October 25, 2016
Quote:
Originally Posted by ZamboniChaos
I just reviewed your support ticket, and I can confirm the action taken by our support agents was correct. The account in questio [..]
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6:11 pm, October 2, 2016
Quote:
Originally Posted by Carthax
Once your account information is secured, adding a mobile authenticator would provide another layer of security, provided you have an [..]
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8:11 am, September 15, 2016
Quote:
Originally Posted by ZamboniChaos
Quote:
Originally Posted by rizkey
i get same bugged but already sent ticket please fix this
[..]
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8:11 am, August 11, 2016
Glyph has added some very cool new features! Creating a new account has never been easier with our streamlined registration and new options for swapping between accounts. Patch NotesGlyph Registratio [..]
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6:11 pm, July 14, 2016
Quote:
Originally Posted by Celestrata Bloodsong
So, I can answer this question pretty accurately. When you appeal, it doesn't just go into a void, nor does it get sent t [..]
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8:11 am, June 25, 2016
Quote:
Originally Posted by Celestrata Bloodsong
ArcheAge® Summer Home Screenshot ContestOfficial Rules and Conditions NO PURCHASE NECESSARY TO ENTER OR WIN. A P [..]
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8:11 am, June 10, 2016
Quote:
Originally Posted by Kiwibird
ArcheAge® Movies of the Month: June 2016 ContestOfficial Rules and ConditionsNO PURCHASE NECESSARY TO ENTER OR WIN. A PURCHAS [..]
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8:11 am, May 27, 2016
Quote:
Originally Posted by Celestrata Bloodsong
ArcheAge® Movies of the Month ContestOfficial Rules and ConditionsNO PURCHASE NECESSARY TO ENTER OR WIN. A PURCHA [..]
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8:11 am, May 26, 2016
Quote:
Originally Posted by Celestrata Bloodsong
To follow up on this, what Brasse said on the Trove forums is accurate to what the telemetry.bin file is. I know people h [..]
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8:11 am, May 20, 2016
Greetings friends! My name is Seraphina “Celestrata” Brennan and I’m the Senior Community Manager here on ArcheAge. (If you don’t know that by now, you should [..]
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7:11 am, March 12, 2016
Quote:
Originally Posted by Celestrata Bloodsong
As this conversation is being discussed in the official thread on our new security and protections, I encourage everyone [..]
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7:11 am, March 11, 2016
Quote:
Originally Posted by Celestrata Bloodsong
New system is already in place, and as you can see, you can still use multiclient functionality. :)
Jump to po [..]
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7:11 am, March 11, 2016
Quote:
Originally Posted by Celestrata Bloodsong
Quote:
Originally Posted by Anselmo
I usually let archeage open when i do other stuff like [..]
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7:11 am, March 10, 2016
Quote:
Originally Posted by Celestrata Bloodsong
I'm going to close this thread by saying the thing we've said all along -- zero third-party programs are allowed when pla [..]
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7:11 am, March 10, 2016
Quote:
Originally Posted by Celestrata Bloodsong
Hey guys,As other people have already pointed out, yes, our Terms of Use already covers any security we may have in our g [..]
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7:11 am, March 9, 2016
Hello Brave Adventurers,
We have a significant update to share with you today regarding use of illicit third-party programs (‘bots’/’hacks’) in ArcheAge. Many [..]
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7:11 am, January 13, 2016
Quote:
Originally Posted by Celestrata Bloodsong
Greetings Adventurers!The Public Test Server will be down today at 1:30 PM PST (-8 GMT) as we update it to the latest ver [..]
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7:11 am, December 12, 2015
Quote:
Originally Posted by Celestrata Bloodsong
ArcheAge® Holiday Hero Video ContestOfficial Rules and ConditionsNO PURCHASE NECESSARY TO ENTER OR WIN. A PURCHA [..]
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7:11 am, December 3, 2015
Quote:
Originally Posted by Celestrata Bloodsong
Quote:
Originally Posted by TheChoi
I'm confused too, because usually maintenance just incl [..]
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7:11 am, November 18, 2015
Quote:
Originally Posted by Celestrata Bloodsong
Quote:
Originally Posted by karms
"What's in these security updates." "Secu [..]
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7:11 am, November 17, 2015
Quote:
Originally Posted by Celestrata Bloodsong
Adventurers, The European ArcheAge servers will be unavailable at 2:00 AM GMT (PDT+8) / 3:00 AM CET on Wednesday, Novemb [..]
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7:11 am, November 17, 2015
Quote:
Originally Posted by Celestrata Bloodsong
Adventurers, The North American ArcheAge servers will be unavailable at 8:00 AM PST (GMT-8) on Tuesday, November 17th fo [..]
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7:11 am, November 3, 2015
Quote:
Originally Posted by Celestrata Bloodsong
Adventurers,The European ArcheAge servers will be unavailable at 2:00 AM GMT (PDT+8) / 3:00 AM CET on Wednesday, November [..]
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7:11 am, November 3, 2015
Quote:
Originally Posted by Celestrata Bloodsong
Adventurers,The North American ArcheAge servers will be unavailable at 8:00 AM PDT (GMT-8) on Tuesday, November 3rd for w [..]
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7:11 am, October 27, 2015
Quote:
Originally Posted by Celestrata Bloodsong
Adventurers,The North American ArcheAge servers will be unavailable at 7:00 AM PDT (GMT-7) on Tuesday, October 27th for w [..]
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7:11 am, October 27, 2015
Quote:
Originally Posted by Celestrata Bloodsong
Adventurers,The European ArcheAge servers will be unavailable at 1:00 AM GMT (PDT+7) / 3:00 AM CEST on Wednesday, October [..]
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8:11 am, October 24, 2015
Quote:
Originally Posted by Celestrata Bloodsong
Greetings Adventurers! The Public Test server will be briefly offline today starting at 3:00 PM PDT (-7 GMT) for a secur [..]
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8:11 am, October 24, 2015
Quote:
Originally Posted by Celestrata Bloodsong
ArcheAge® Hallowtide Screenshot ContestOfficial Rules and Conditions NO PURCHASE NECESSARY TO ENTER OR WIN. A PU [..]
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8:11 am, October 21, 2015
Quote:
Originally Posted by Celestrata Bloodsong
Greetings Adventurers! Today, at 1:30 PM PDT, the Public Test Server will be offline to deploy a security hotfix. This h [..]
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8:11 am, October 21, 2015
Quote:
Originally Posted by Celestrata Bloodsong
Adventurers, The North American ArcheAge servers will be unavailable at 12:00 AM PDT (GMT-7) on Wednesday, October 21st [..]
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8:11 am, September 24, 2015
Quote:
Originally Posted by Celestrata
We do this for your security, actually. This is so someone can't steal your account and rush all of that APEX on your credit card. [..]
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8:11 am, August 20, 2015
Greetings Adventurers!
Below are the ArcheAge patch notes for our latest update to the Devouring Depths. This update adds in the previewed Blue Salt Festival, re-awakens the flames of the Red Dragon, [..]
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8:11 am, August 20, 2015
Quote:
Originally Posted by Celestrata
Greetings Adventurers! Below are the ArcheAge patch notes for our latest update to the Devouring Depths. This update adds in the p [..]
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8:11 am, August 18, 2015
Quote:
Originally Posted by Celestrata
Greetings Adventurers! The Public Test Server will be unavailable today starting at 5:00 PDT (-7 GMT) as we update the server to o [..]
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8:11 am, July 9, 2015
Quote:
Originally Posted by Celestrata
Adventurers,The European ArcheAge servers will be unavailable at 1:00 AM GMT (PDT+7) on Thursday, July 10 for scheduled maintenance [..]
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8:11 am, July 9, 2015
Quote:
Originally Posted by Celestrata
Adventurers,The North American ArcheAge servers will be unavailable at 8:00 AM PDT (GMT-7) on Thursday, July 9 for scheduled mainte [..]
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8:11 am, July 9, 2015
Quote:
Originally Posted by Amary
Hi everyone! In the next few minutes - approximately 1:30pm PDT - we'll be taking PTS offline to update it with this week's live update [..]
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8:11 am, June 16, 2015
Quote:
Originally Posted by Scapes
Adventurers,The European ArcheAge servers will be unavailable at 1:00 AM GMT (PDT+7) on Wednesday, June 17 for scheduled maintenance. T [..]
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8:11 am, June 16, 2015
Quote:
Originally Posted by Scapes
Adventurers,The North American ArcheAge servers will be unavailable at 8:00 AM PDT (GMT-7) on Tuesday, June 16 for scheduled maintenanc [..]
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8:11 am, June 10, 2015
Quote:
Originally Posted by Scapes
Quote:
Originally Posted by Gandalftheblackbeard
TRINO PLS tell us whats in that patch were all downloadi [..]
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8:11 am, June 10, 2015
Quote:
Originally Posted by Scapes
Quote:
Originally Posted by Budika
Probably the 4 for 4 moonpoints
No, that fix is slated f [..]
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8:11 am, June 5, 2015
Quote:
Originally Posted by Scapes
Quote:
Originally Posted by kentsuki
My account got hacked.
Checked in with the Support Team, [..]
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6:11 pm, May 2, 2015
Quote:
Originally Posted by GM Fasti
Hey there, I am really sorry to hear you're running into trouble, but I am happy to help. We have a couple sticky threads in this fo [..]
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8:11 am, May 1, 2015
Quote:
Originally Posted by Scapes
Quote:
Originally Posted by AaronJBrown
So hey guys, I'm having a problem with the game as I see it is co [..]
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8:11 am, April 25, 2015
Quote:
Originally Posted by Morgana
ArcheAge® Omen of Dread Prophecies Contest Official Rules and Conditions NO PURCHASE NECESSARY TO ENTER OR WIN. A PURCHASE OF [..]
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8:11 am, April 16, 2015
Quote:
Originally Posted by GM Fasti
Try restarting your PC, then following the instructions on this post I made for general issues getting Glyph to install.It shows you [..]
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6:11 pm, April 15, 2015
Quote:
Originally Posted by GM Fasti
Quote:
Originally Posted by Zamachi
That problem still persists, and tech-support, what did it say? Don [..]
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8:11 am, April 12, 2015
Quote:
Originally Posted by GM Fasti
Quote:
Originally Posted by Foxish
I downloaded ArcheAge off of steam and I can't seem to get get it wo [..]
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8:11 am, April 3, 2015
Quote:
Originally Posted by Morgana
ArcheAge® Armorgeddon Twitter Sweepstakes Official Rules and Conditions NO PURCHASE NECESSARY TO ENTER OR WIN. A PURCHASE OF [..]
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7:11 am, March 25, 2015
Quote:
Originally Posted by GM Fasti
Hey there!I am really sorry to hear you're having issues getting disconnected, but I think I can help. Can you tell me some things ab [..]
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5:11 pm, March 20, 2015
Quote:
Originally Posted by GM Fasti
You're good to go now. Restart Glyph and you shouldn't have any more trouble. Sorry for any frustration that caused, but it looks lik [..]
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5:11 pm, March 15, 2015
Quote:
Originally Posted by GM Fasti
Hey folks, I'm keeping an eye on reports of latency and disconnects. At the moment, the server stability appears to be good, and pop [..]
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5:11 pm, March 14, 2015
Quote:
Originally Posted by GM Fasti
It doesn't look like anything we have seen thus far shows compatibility issues with the latest updates and the game just yet. Let's t [..]
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7:11 am, March 14, 2015
Quote:
Originally Posted by GM Fasti
Did you recently download the PTS by any chance? If so, check out this post for me.If not, what version of Windows are you using? The [..]
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7:11 am, March 13, 2015
Quote:
Originally Posted by GM Fasti
Hey there! Check out this article for info on the Glyph authentication code. If you still can't get into your account, send an emai [..]
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7:11 am, March 12, 2015
Quote:
Originally Posted by GM Fasti
Please enable any security software you are using. If you're stuck on the splash screen then whatever is causing that issue won't be [..]
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5:11 pm, March 11, 2015
Quote:
Originally Posted by GM Fasti
Hey there Orio, Just to make sure I fully understand your issue, can you clarify if you're disconnecting from the game while playing [..]
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7:11 am, March 11, 2015
Quote:
Originally Posted by GM Fasti
If the troubleshooting steps on our Hackshield article haven't resolved the issue for you, there are still other steps to try.The bes [..]
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7:11 am, March 9, 2015
Quote:
Originally Posted by Scapes
Thanks for your diligence in reporting this issue to us! I'm sorry that I dropped the ball on getting back to you regarding our respons [..]
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5:11 pm, March 8, 2015
Quote:
Originally Posted by GM Fasti
Please activate your security applications. Follow the steps on this post to resolve that issue. It's not identical, but most of the [..]
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5:11 pm, March 7, 2015
Quote:
Originally Posted by GM Fasti
Aishanui, i see you have submitted a ticket for this, so the team will investigate this for you as quickly as possible. For anyone lo [..]
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5:11 pm, March 6, 2015
Quote:
Originally Posted by GM Fasti
If you haven't yet, please don't uninstall the game. An error 1034 is a connectivity issue, not a game data issue, so the new downloa [..]
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5:11 pm, March 4, 2015
Quote:
Originally Posted by GM Fasti
What is the URL of the site you are being directed to? Make sure that you open any security software on your PC (including Microsoft [..]
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5:11 pm, March 1, 2015
Quote:
Originally Posted by GM Fasti
Can you make sure to go through this article for steps to make sure the code is received? Also, check your ticket for an update.
[..]
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5:11 pm, February 28, 2015
Quote:
Originally Posted by GM Fasti
Hey there!Fill out as much for this form as possible (put N/A for any answers you're not positive about) and we will do our best to h [..]
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5:11 pm, February 25, 2015
Quote:
Originally Posted by GM Fasti
We have a sticky thread describing what to do. You do not have to know yor security questions or answers to submit a ticket. Place yo [..]
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7:11 am, February 17, 2015
Quote:
Originally Posted by Scapes
ArcheAge® Valentine's Day Caption ContestOfficial Rules and Conditions NO PURCHASE NECESSARY TO ENTER OR WIN. A PURCHASE OF AN [..]
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5:11 pm, February 12, 2015
Quote:
Originally Posted by GM Fasti
Hey there! Can you update your ticket with several IP addresses you may have used recently? I want to check those out for you. Are [..]
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5:11 pm, February 12, 2015
Quote:
Originally Posted by GM Fasti
Awesome, thanks. I think I have the steps that will help you, so try this out and let me know if the problem continues. First up, re [..]
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5:11 pm, February 11, 2015
Quote:
Originally Posted by GM Fasti
Hi there. Would you mind providing some additional info for me? Was there any kind of error code or message? When you say the game cr [..]
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5:11 pm, February 11, 2015
Quote:
Originally Posted by GM Fasti
Quote:
Originally Posted by Brenya
Yes, I have patron status. I cannot find the link to Live Chat. I ha [..]
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5:11 pm, February 11, 2015
Quote:
Originally Posted by GM Fasti
Go ahead and enable your antivirus application for me. If it is Avast, once it is enabled, make sure to check for any software update [..]
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5:11 pm, January 29, 2015
Quote:
Originally Posted by GM Fasti
I was able to see your ticket in queue with the team, and they will work with you in the ticket to recover your account. To prevent a [..]
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5:11 pm, January 28, 2015
Quote:
Originally Posted by GM Fasti
For anyone who is having this issue, please make sure you've tried the steps discussed below. Once you have tried all of these steps, [..]
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5:11 pm, January 23, 2015
Quote:
Originally Posted by GM Fasti
After a patch, your security software may be blocking Glyph or ArcheAge because the program files have been altered. Open any antivir [..]
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5:11 pm, January 23, 2015
Quote:
Originally Posted by GM Fasti
After a patch, antivirus and firewall applications may stop recognizing a previous allowed application and cause patching issues. You [..]
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5:11 pm, January 16, 2015
Quote:
Originally Posted by GM Fasti
Try restarting your PCs with minimal background tasks running. Once it starts again, go into your security software (whatever version [..]
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7:11 am, January 16, 2015
Quote:
Originally Posted by Scapes
ArcheAge® Sloth Glider Screenshot Contest Official Rules and Conditions NO PURCHASE NECESSARY TO ENTER OR WIN. A PURCHASE O [..]
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5:11 pm, January 8, 2015
Quote:
Originally Posted by GM Fasti
I want to offer some steps to try, but can you confirm you have the game installed currently? If you're downloading the game from scr [..]
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5:11 pm, January 1, 2015
Quote:
Originally Posted by GM Fasti
No need to delete that folder, no. Thanks for checking for me, though. Try disabling background tasks on your PC to see if something [..]
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5:11 pm, December 19, 2014
Quote:
Originally Posted by GM Fasti
Can you check out this thread and see if your UDF folder also has a large number of files in it? Make sure to look at the specific UD [..]
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5:11 pm, December 14, 2014
Quote:
Originally Posted by GM Fasti
Quote:
Originally Posted by Nordicthunder
Can anyone help? At all?
Are you still running [..]
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5:11 pm, December 14, 2014
Quote:
Originally Posted by GM Fasti
Quote:
Originally Posted by squidgod2000
Noticed today that the Rift authenticator code (ya'll should r [..]
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5:11 pm, December 13, 2014
Quote:
Originally Posted by GM Fasti
Make sure to follow our Glyph troubleshooting steps, specifically, removing Glyph and downloading it again.If those steps don't resol [..]
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5:11 pm, December 11, 2014
Quote:
Originally Posted by GM Fasti
For anyone who has disabled antivirus software, go ahead and enable it again. With it enabled, check your Quarantined files so see if [..]
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