8:11 am, March 30, 2018
Darkness is coming. Gather your friends and stand against the shadowy new invaders.New Shadow Invasion
New with ArcheAge 4.5: Legends Return, a mysterious shadow is lashing out whenever adventurers [..]
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8:11 am, March 30, 2018
Quote:
Originally Posted by Muzzy
Darkness is coming. Gather your friends and stand against the shadowy new invaders. New Shadow InvasionNew with ArcheAge 4.5: Legends Re [..]
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7:12 am, March 15, 2018
Our newest major update, Legends Return, a.k.a. Update 4.5, is launching on the very fitting day of April 5, 2018. Focused on the power of long forgotten myths of both sky-ruling dragons and the dar [..]
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7:12 am, March 15, 2018
Quote:
Originally Posted by Muzzy
Our newest major update, Legends Return, a.k.a. Update 4.5, is launching on the very fitting day of April 5, 2018. Focused on the power [..]
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7:12 am, March 14, 2018
Quote:
Originally Posted by Quillodon
Hey blycee!No official Trion skill change list yet, since we're still receiving text changes from XL. (No joke, they literally just [..]
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7:11 am, December 20, 2017
Come celebrate this holiday season in Erenor!Good Tidings To You, Adventurer!
Don your cold weather wear, for the Winter Maiden has come! Starting with regional maintenance on December 20, you& [..]
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7:11 am, December 20, 2017
Quote:
Originally Posted by Muzzy
Come celebrate this holiday season in Erenor! Good Tidings To You, Adventurer! Don your cold weather wear, for the Winter Maiden has [..]
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7:11 am, December 13, 2017
ArcheAge: Maelstrom Official Patch Notes
The following release notes contain information about our latest major ArcheAge update: Maelstrom!Organize your raids with the new Raid Bulletin Board & [..]
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7:11 am, November 30, 2017
Quote:
Originally Posted by Muzzy
Patch notes require confirmation of content. If we are unable to get the build up and running, then there is little chance to confirm th [..]
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8:11 am, September 14, 2017
Quote:
Originally Posted by Tinen
Hey folks! The 3rd Anniversary Gift went live along with the EU update, before it was quite ready, as NA had not been updated yet with t [..]
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8:11 am, August 17, 2017
Greetings Adventurers!
The 1-Credit Transfers begin August 16th and will continue through August 30th.
We know the Evolutions bring about many concerns, and because the process creates necessary dis [..]
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8:11 am, August 17, 2017
Quote:
Originally Posted by Muzzy
Greetings Adventurers!The 1-Credit Transfers begin August 16th and will continue through August 30th.We know the Evolutions bring about [..]
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8:11 am, August 17, 2017
Quote:
Originally Posted by Muzzy
Greetings Adventurers!The 1-Credit Transfers begin August 16th and will continue through August 30th.We know the Evolutions bring about [..]
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8:11 am, July 19, 2017
Quote:
Originally Posted by Hesk
Hello! Unfortunately, we're unable to discuss appeals via the forums. Please check your email for any updates, and if you still have ques [..]
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8:11 am, July 11, 2017
Quote:
Originally Posted by Hesk
Hello Gadhelyn. It appears that there is some issue with your email address, as it is being listed as undeliverable. Please make sure the [..]
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8:11 am, June 24, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! I just checked on your ticket and it looks like our CS team was able to resolve your issue. Please let me know if stil [..]
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8:11 am, June 8, 2017
Quote:
Originally Posted by Celestrata Bloodsong
Updated with the following additional issues: Players from different player nations can cause damage to the Player Natio [..]
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8:11 am, June 3, 2017
[QUOTE=Morgana;2601999]UNDER CONSTRUCTIONThe notes in purple text are currently a work in progress. This means that they are not yet final, and are subject to rewording for clarification, balance adju [..]
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8:11 am, May 31, 2017
Quote:
Originally Posted by Celestrata Bloodsong
Adventurers,The North American ArcheAge servers will be unavailable at 8:00 AM PDT (UTC-7) on Wednesday, May 31 for weekl [..]
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8:11 am, May 31, 2017
Quote:
Originally Posted by Celestrata Bloodsong
Adventurers,The European ArcheAge servers will be unavailable at 1:00 AM UTC (PDT+7) on Wednesday, May 31 for weekly main [..]
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8:11 am, April 20, 2017
Quote:
Originally Posted by Celestrata Bloodsong
For those getting the cryengine error where it can't find a specific DLL, make sure your anti-virus hasn't accidentally q [..]
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8:11 am, April 19, 2017
ArcheAge Version 3.0 Patch Notes -- April Update
The following release notes contain information about the ArcheAge April Update!General ChangesReduced the Guardian boss in Heart of Ayanad, but increa [..]
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8:11 am, April 19, 2017
Quote:
Originally Posted by Celestrata Bloodsong
ArcheAge Version 3.0 Patch Notes -- April UpdateThe following release notes contain information about the ArcheAge April [..]
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8:11 am, April 6, 2017
Quote:
Originally Posted by Hesk
Hello! If you are unable to submit a support ticket for any reason, you can always email support@trionworlds.com directly, and we will be [..]
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8:11 am, March 30, 2017
Quote:
Originally Posted by Hesk
Hello! If you're unable to submit a ticket at the support site, you can always email support directly at support@trionworlds.com.
[..]
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6:11 pm, March 28, 2017
Quote:
Originally Posted by ZamboniChaos
Quote:
Originally Posted by Jez
Hi. I just tried to add a new payment method to pay for a patron su [..]
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7:11 am, March 17, 2017
Quote:
Originally Posted by ZamboniChaos
Have you taken a look at this support article and tried the steps listed there? If those don't help, submit a ticket so our CS te [..]
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7:11 am, March 14, 2017
Quote:
Originally Posted by Hesk
Hello! If you do not have a current ticket in regarding this issue, please submit one with as much information as possible. While we are [..]
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7:11 am, March 3, 2017
Quote:
Originally Posted by ZamboniChaos
Quote:
Originally Posted by Dhelmises
Tried it, unplugged for 10 mintues. No success.
I [..]
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7:11 am, March 1, 2017
Quote:
Originally Posted by Baelron
Unfortunately we are unable to address your suspension via the forums. Please submit an appeal or update your current appeal, and our [..]
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5:11 pm, February 28, 2017
Quote:
Originally Posted by Hesk
Unfortunately, we are unable to provide any information on appeal reviews via the forums. Please update your ticket if you have further q [..]
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5:11 pm, February 27, 2017
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by derplel
Dat moment when you are gonna buy patron for the alts but "Unable [..]
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7:11 am, February 22, 2017
Quote:
Originally Posted by Celestrata Bloodsong
Quote:
Originally Posted by Pryam
As a leader of my guild, I am supposed to get the [Guild [..]
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7:11 am, February 22, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! If you're unable to log in and submit a ticket, you can contact our CS team by simply sending an email to support@trio [..]
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7:11 am, February 22, 2017
Quote:
Originally Posted by Baelron
Unfortunately we are unable to address your suspension via the forums. Please update your current appeal and our gamemasters will repl [..]
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7:11 am, February 21, 2017
Quote:
Originally Posted by Celestrata Bloodsong
Quote:
Originally Posted by Ollolol
I just got "detected for suspected use of a 3rd pa [..]
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7:11 am, February 15, 2017
Quote:
Originally Posted by ZamboniChaos
I'm afraid that we're unable to assist with ban appeals on the forums. It appears our CS team has already conducted their investi [..]
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7:11 am, February 15, 2017
Quote:
Originally Posted by Baelron
Unfortunately we are unable to address your suspension via the forums. We advise contacting our appeals team by emailing appeals@trion [..]
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5:11 pm, February 14, 2017
Quote:
Originally Posted by Hesk
Hello! Please submit a support ticket so that our Customer Service team can assist you with this issue. Since you're unable to access the [..]
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7:11 am, February 2, 2017
Quote:
Originally Posted by Celestrata Bloodsong
A slew of animal companions are looking for aid at this time of year, and you, Adventurer, may be just the person to help [..]
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7:11 am, February 2, 2017
A slew of animal companions are looking for aid at this time of year, and you, Adventurer, may be just the person to help! Visit Windscour Savannah and join the Pawesome Autumn Adoption Festival!Vis [..]
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5:11 pm, January 25, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! I reviewed your account and it looks like your most recent purchase was successful. Let me know if you're still having [..]
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7:11 am, January 24, 2017
Quote:
Originally Posted by Celestrata Bloodsong
Adventurers,The North American ArcheAge servers will be unavailable at 3:00 AM PST (UTC-8) on Wednesday, January 25 for t [..]
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7:11 am, January 24, 2017
Quote:
Originally Posted by Celestrata Bloodsong
Had to dig for a while to find your questions, but here they are. Mostly, these questions did not get answered at the tim [..]
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7:11 am, January 20, 2017
Quote:
Originally Posted by Celestrata Bloodsong
Drop in a ticket to http://support.trionworlds.com if you're unable to report them in-game via the report bot function. W [..]
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7:11 am, January 18, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! Take a look at this support article and try the steps under "Unable to see Crest Images". If that doesn't wo [..]
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7:11 am, January 18, 2017
Quote:
Originally Posted by Celestrata Bloodsong
Adventurers,The North American ArcheAge servers will be unavailable at 3:00 AM PST (UTC-8) on Monday, January 23 for a se [..]
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7:11 am, January 18, 2017
Quote:
Originally Posted by Celestrata Bloodsong
Adventurers,The North American ArcheAge servers will be unavailable at 3:00 AM PST (UTC-8) on Friday, January 19 for a se [..]
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5:11 pm, January 13, 2017
Quote:
Originally Posted by Baldr
Hey there. Are you attempting to create a new character on NA? If your EU characters are on a legacy server you will be unable to create [..]
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5:11 pm, January 13, 2017
Quote:
Originally Posted by Baldr
I apologize for the wait time on this. Due to a large number of tickets in our system our response time is taking longer than normal. Ou [..]
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5:11 pm, January 12, 2017
Quote:
Originally Posted by Hesk
Hello! Please try these steps, and submit a support ticket at support.trionworlds.com if the issue persists.https://support.trionworlds.c [..]
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7:11 am, January 1, 2017
Quote:
Originally Posted by Carthax
This should not be region specific, as creating any kind of legacy character would prevent you from playing on fresh start, both EU an [..]
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7:11 am, January 1, 2017
Quote:
Originally Posted by Carthax
Thank you for bringing this to our attention! In the future, you can report these players by either submitting a ticket, or sending th [..]
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5:11 pm, December 28, 2016
Quote:
Originally Posted by Celestrata Bloodsong
Good morning, Adventurers!We have received reports that players are unable to progress past the server select screen in t [..]
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7:11 am, December 28, 2016
Quote:
Originally Posted by Celestrata Bloodsong
Adventurers,The North American ArcheAge servers will be unavailable at 8:00 AM PST (UTC-8) on Wednesday, December 28 to a [..]
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5:11 pm, December 27, 2016
Quote:
Originally Posted by Hesk
Hello! This would require a ticket to be submitted, so that we can investigate properly. If you are unable to submit one in-game, please [..]
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5:11 pm, December 27, 2016
Quote:
Originally Posted by Hesk
Hello! Unfortunately we are unable to discuss bans on the forums. Please update your appeal ticket if you require further clarification.
[..]
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7:11 am, December 23, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there, my first suggestion would be to give these troubleshooting steps a try. If those don't help, submit a support ticket s [..]
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7:11 am, December 22, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! Our dev team is working on a solution for this issue and we'll provide more information once we have it. In the meanti [..]
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5:11 pm, December 21, 2016
Quote:
Originally Posted by Hesk
For any issues with being unable to connect, please submit a support ticket at support.trionworlds.com so that our Tech Support team can [..]
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5:11 pm, December 21, 2016
Quote:
Originally Posted by Hesk
Unfortunately, we are unable to discuss account bans on the forums. If you have additional information to add to your appeal, please upda [..]
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5:11 pm, December 21, 2016
Quote:
Originally Posted by Hesk
Unfortunately, we are unable to provide any updates on account bans via the forums. If you have additional questions regarding your ban, [..]
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7:11 am, December 21, 2016
Good tidings to you, Adventurer! Don your cold weather wear, for the Winter Maiden has come! Starting with regional maintenance on December 20 and December 21, you’ll be able to earn yours [..]
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7:11 am, December 21, 2016
Quote:
Originally Posted by Celestrata Bloodsong
Good tidings to you, Adventurer! Don your cold weather wear, for the Winter Maiden has come! Starting with regional maint [..]
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7:11 am, December 20, 2016
Quote:
Originally Posted by Fasti
Greetings,We're bringing NA servers offline for maintenance at 1:30 PM PST (9:30 PM GMT). You'll also have a small client update to down [..]
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5:11 pm, December 15, 2016
Quote:
Originally Posted by Hesk
Hello! Unfortunately, we are unable to discuss account actions on the forums. If you have not done so, please submit an appeal to appeals [..]
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5:11 pm, December 14, 2016
Quote:
Originally Posted by Hesk
Hello! It appears your ticket has received an update. Please review it at your leisure, and I do apologize for the wait time. The Revelat [..]
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5:11 pm, December 14, 2016
Quote:
Originally Posted by Hesk
@Udro: Unfortunately, GMs are unable to manually transfer players at this time; were we able to, we'd be happy to assist, but unfortunate [..]
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5:11 pm, December 14, 2016
Quote:
Originally Posted by Hesk
Unfortunately, we're unable to discuss account bans on the forums. Please submit an appeal to appeals@trionworlds.com if you want to disp [..]
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7:11 am, December 11, 2016
Quote:
Originally Posted by Quillodon
Quote:
Originally Posted by Tormensoth
Unable to target, but damage can still be applied through the u [..]
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7:11 am, December 11, 2016
Quote:
Originally Posted by TrionBrasse
The best way to contact Customer Support is by submitting a ticket via support.trionworlds.comWe stopped doing emails and phone su [..]
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7:11 am, December 7, 2016
Quote:
Originally Posted by Celestrata Bloodsong
We looked into it and we were not able to verify that the boss was bugged or unable to attack. If we find that was not th [..]
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5:11 pm, December 1, 2016
Quote:
Originally Posted by Hesk
Hello! You are limited to 6 characters in all, if you've purchased the maximum number of character slots. With 4 active and 2 in deletion [..]
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7:11 am, November 29, 2016
Quote:
Originally Posted by Celestrata Bloodsong
Adventurers, The North American ArcheAge servers will be unavailable at 8:00 AM PST (UTC-8) on Wednesday, November 30 fo [..]
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5:11 pm, November 23, 2016
Quote:
Originally Posted by Celestrata Bloodsong
Good morning, adventurers!We're aware that players are currently unable to log into the European region and we are curren [..]
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5:11 pm, November 23, 2016
Quote:
Originally Posted by Celestrata Bloodsong
Adventurers,The European ArcheAge servers will be unavailable at 11:25 AM UTC (PST+8) on Wednesday, November 23 to help a [..]
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5:11 pm, November 21, 2016
Quote:
Originally Posted by Baelron
Our apologies for any inconvenience caused by the missing title. Unfortunately, customer support and the forum team are unable to addr [..]
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7:11 am, November 20, 2016
Quote:
Originally Posted by ZamboniChaos
Hi there! Unfortunately, we're unable to assist with ban appeals on the forums. It appears you already have a ticket open with ou [..]
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7:11 am, November 16, 2016
Quote:
Originally Posted by Celestrata Bloodsong
Adventurers, The North American ArcheAge servers will be unavailable at 8:00 AM PST (UTC-8) on Friday, November 18 for w [..]
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7:11 am, November 15, 2016
Quote:
Originally Posted by Baelron
Hey there! Our development team is aware of and working to address these ongoing connectivity issues. We appreciate your report and I' [..]
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5:11 pm, November 10, 2016
Quote:
Originally Posted by Hesk
Hello! If you've completed all of these steps, please submit a support ticket at support.trionworlds.com so our Tech Support team can pro [..]
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7:11 am, November 8, 2016
Quote:
Originally Posted by Fasti
Adventurers, The North American ArcheAge servers will be unavailable at 8:00 AM PST (UTC-8) on Wednesday, November 9th for a patch. Th [..]
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5:11 pm, November 3, 2016
Quote:
Originally Posted by ZamboniChaos
Sorry to hear you're having purchase issues! I confirmed your ticket was created successfully, and one of our CS agents will revi [..]
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8:11 am, October 28, 2016
Quote:
Originally Posted by Celestrata Bloodsong
Quote:
Originally Posted by Frammallamadingdong
Question 1: Can we create new accounts toda [..]
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8:11 am, October 28, 2016
Quote:
Originally Posted by Celestrata Bloodsong
Adventurers, The North American ArcheAge servers will be unavailable at 8:00 AM PDT (UTC-7) on Friday, October 27 for a [..]
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8:11 am, October 25, 2016
Quote:
Originally Posted by Hesk
Hello! Unfortunately, we're unable to discuss account bans via the forums. If you have any questions about the action taken on your accou [..]
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8:11 am, October 22, 2016
Quote:
Originally Posted by Celestrata Bloodsong
Adventurers,The North American ArcheAge servers will be unavailable at 1:00 AM PDT (UTC-7) on Saturday, October 22 for a [..]
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6:11 pm, October 21, 2016
Quote:
Originally Posted by ZamboniChaos
Hi there! Your ticket is still moving up the queue and you'll receive a response as soon as one of our agents is able to review y [..]
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6:11 pm, October 18, 2016
Quote:
Originally Posted by Celestrata Bloodsong
Adventurers, The North American ArcheAge servers will be unavailable at 8:00 AM PDT (UTC-7) on Wednesday, October 19 for [..]
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8:11 am, October 11, 2016
Quote:
Originally Posted by Celestrata Bloodsong
Adventurers,The North American ArcheAge servers will be unavailable at 8:00 AM PDT (UTC-7) on Wednesday, October 12 for t [..]
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8:11 am, October 6, 2016
Quote:
Originally Posted by Celestrata Bloodsong
October 5 Update: The changes to the Marketplace are going out to North America and Europe now. Please note that these we [..]
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8:11 am, October 5, 2016
Quote:
Originally Posted by Celestrata Bloodsong
Hi guys!So we've spoken and worked out the issue with the development team, and we'll be fixing the Daru Weapons tomorrow [..]
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8:11 am, October 4, 2016
Quote:
Originally Posted by Celestrata Bloodsong
Adventurers,The North American ArcheAge servers will be unavailable at 8:00 AM PDT (UTC-7) on Wednesday, October 5 for we [..]
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6:11 pm, October 2, 2016
Quote:
Originally Posted by Carthax
Sorry to hear about your troubles recovering this account. While we're happy to help players recover these accounts, we are required t [..]
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8:11 am, October 2, 2016
Hello everyone!
We here on the ArcheAge team have received your reports that you have not been able to claim the Masked Daru weapons a second time after 24 hours. We are investigating this issue and [..]
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8:11 am, October 2, 2016
Quote:
Originally Posted by Celestrata Bloodsong
Hello everyone! We here on the ArcheAge team have received your reports that you have not been able to claim the Masked [..]
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8:11 am, October 2, 2016
Quote:
Originally Posted by Celestrata Bloodsong
We are investigating the player reported issues regarding being unable to retrieve the weapons a second time. We'll be ke [..]
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8:11 am, October 1, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! I noticed you recently submitted a support ticket, so one of our CS agents will respond as soon as they can.
[..]
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6:11 pm, September 30, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! I just logged a bug report for this issue, so our team will take a look as soon as they can. Thanks for the heads up!
[..]
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6:11 pm, September 27, 2016
Quote:
Originally Posted by ZamboniChaos
I'm sorry for the frustration! I've reviewed your account and it appears our support agent was able to resolve the errors on your [..]
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