5:11 pm, January 2, 2018
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Originally Posted by BigDataDude
Quote:
Originally Posted by Mehelenya
I have tried now everything, removed Glpyh, ArcheAge, installe [..]
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5:11 pm, December 29, 2016
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Originally Posted by Hesk
Hello! While I can't offer any specific information on your case, many 3rd party programs will leave traces behind even after being unins [..]
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7:11 am, November 23, 2016
Hey everyone,
We experienced a series of network issues last week that caused disconnections and latency across all Trion Worlds games. We’ve worked hard on resolving the issues, and we& [..]
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7:11 am, November 23, 2016
Quote:
Originally Posted by Celestrata Bloodsong
Hey everyone,We experienced a series of network issues last week that caused disconnections and latency across all Trion [..]
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6:11 pm, July 31, 2016
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Originally Posted by Carthax
I'd check to make sure that it's not asking you to install to a different file path, or if you had originally installed it somewhere t [..]
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6:11 pm, July 31, 2016
Quote:
Originally Posted by Carthax
The issues with the 1034 errors should now be resolved. However, you'll need to make sure that Glyph is up to date or that you've inst [..]
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8:11 am, July 27, 2016
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Originally Posted by Celestrata Bloodsong
Adventurers! We have a new build and we're ready to continue our tests on the new Skill Queue with Korean Skills include [..]
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8:11 am, June 24, 2016
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Originally Posted by ZamboniChaos
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Originally Posted by Discreetmon
Hello admins i need to re-open this thread because i have t [..]
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6:11 pm, June 19, 2016
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Originally Posted by Carthax
I would make sure that you have the proper DirectX files installed on your system using the following link:http://www.microsoft.com/do [..]
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6:11 pm, June 8, 2016
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Originally Posted by ZamboniChaos
Hey there Nennai! First, I would review the following support articles and make sure your friend has tried all of the relevant tr [..]
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6:11 pm, May 13, 2016
Quote:
Originally Posted by Shiden
Quote:
Originally Posted by arby
STILL DOING IT. Every time I open Glyph it updates. Uninstalled and re [..]
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8:11 am, April 22, 2016
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Originally Posted by ZamboniChaos
We recently implemented a fix for the "debugger" issue, so if you restart your Glyph client you shouldn't have anymore [..]
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7:11 am, March 10, 2016
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Originally Posted by Celestrata Bloodsong
Hey guys,As other people have already pointed out, yes, our Terms of Use already covers any security we may have in our g [..]
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8:11 am, July 21, 2015
Quote:
Originally Posted by Celestrata
Quote:
Originally Posted by Jax
I see. Thanks for your prompt response. Sounds quite like the fello [..]
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6:11 pm, May 16, 2015
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Originally Posted by Fasti
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Originally Posted by Ravyn
I also tried uninstalling Glyph completely and doing the whole removing [..]
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6:11 pm, May 16, 2015
Quote:
Originally Posted by Fasti
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Originally Posted by squirrelspeed
Hello. Excited to start playing but the game wont open for me. I [..]
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6:11 pm, May 15, 2015
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Originally Posted by GM Fasti
Hey there Ravyn, I definitely want to help with this, but just wanted to be sure I am providing you with good info. When your game c [..]
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8:11 am, May 2, 2015
Quote:
Originally Posted by GM Fasti
Where do each of you have the game installed on your computers? I'd like to see the full file path being used to install the game, pl [..]
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6:11 pm, May 1, 2015
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Originally Posted by GM Fasti
Where do you have Glyph and ArcheAge installed on your PC? What version of Windows are you using? What is the name of your antivirus [..]
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8:11 am, May 1, 2015
Quote:
Originally Posted by GM Fasti
Quote:
Originally Posted by Sarahx3
Yes, i have re installed the game, put Archeage on my exclude list [..]
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6:11 pm, April 30, 2015
[QUOTE=GM Fasti;1659892]
[QUOTE=4cidtrip;1659834]I am having the same problem. I stopped playing for a few months i come back do the updates and it stops at the very beginning of the start up. I did h [..]
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8:11 am, April 26, 2015
Quote:
Originally Posted by GM Fasti
Restart your PC for me, then go through these steps, please. Let me know if that doesn't work for you. I checked for a ticket and w [..]
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6:11 pm, April 19, 2015
Quote:
Originally Posted by GM Fasti
Quote:
Originally Posted by cupidza
I can't login GLYPH .It's not working
Hey there, Can [..]
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6:11 pm, April 18, 2015
Quote:
Originally Posted by GM Fasti
When you launch Glyph, click the Settings tab at the top. From there, on the left, is a menu for each game. Click the game and set th [..]
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8:11 am, April 18, 2015
Quote:
Originally Posted by GM Fasti
Hey all!If you just installed the PTS and cannot get back into the live version, please check out my post here.When installing the PT [..]
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8:11 am, April 18, 2015
Quote:
Originally Posted by GM Fasti
Thanks Whirlpool! Can you restart your PC for me and let me know if the issue continues? There may be an issue with the settings.It's [..]
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8:11 am, April 16, 2015
Quote:
Originally Posted by GM Fasti
Try restarting your PC, then following the instructions on this post I made for general issues getting Glyph to install.It shows you [..]
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6:11 pm, April 10, 2015
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Originally Posted by GM Fasti
Hi there,I am afraid we may not be able to best assist with fixing Windows Defender, but Microsoft Support should be able to get you [..]
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6:11 pm, April 8, 2015
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Originally Posted by GM Fasti
Nothing stands out as a specific cause of issues, so we will need to do a bit more digging. If you haven't, submit a ticket and attac [..]
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6:11 pm, April 5, 2015
Quote:
Originally Posted by GM Fasti
Quote:
Originally Posted by Whitebee
i tried all you said but it does not work
What you'r [..]
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8:11 am, April 5, 2015
Quote:
Originally Posted by GM Fasti
Can you describe further what steps you have taken? Did you remove the UDF folder because it was full of files? How many files were t [..]
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6:11 pm, April 3, 2015
Quote:
Originally Posted by GM Fasti
Hey there!I am sorry to hear you're running into an error, but I think I can help. That specific error code generally means something [..]
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6:11 pm, March 29, 2015
Quote:
Originally Posted by GM Fasti
Hey there,If you have the bandwidth to spare, you can try deleting ArcheAge from your PC (right-click on ArcheAge in Steam and select [..]
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5:11 pm, March 27, 2015
Quote:
Originally Posted by GM Fasti
Quote:
Originally Posted by Corinne
It happen after the patch. Until now i cant connect to the server e [..]
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7:11 am, March 19, 2015
Quote:
Originally Posted by GM Fasti
Do me a favor and install this version of DirectX on your PC. It will add DX files to your computer, and will not replace any more re [..]
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5:11 pm, March 14, 2015
Quote:
Originally Posted by GM Fasti
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Originally Posted by gothashot
Says that it can not update, that I must re-download entire game. [..]
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7:11 am, March 14, 2015
Quote:
Originally Posted by GM Fasti
Where do you have Glyph and ArcheAge installed on your PC? If it's on an external drive this kind of error happens more frequently. I [..]
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5:11 pm, March 13, 2015
Quote:
Originally Posted by GM Fasti
If the computer was provided by your school, it's likely got restrictions on the kind of software that can be installed. It's likely [..]
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5:11 pm, March 12, 2015
Quote:
Originally Posted by GM Fasti
Quote:
Originally Posted by Rafabr
Guys, can someone please help me? I have uninstalled glyph and arche [..]
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5:11 pm, March 11, 2015
Quote:
Originally Posted by GM Fasti
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Originally Posted by DoDzillia
The title says the problem: After the recent patch my friend got [..]
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5:11 pm, March 11, 2015
Quote:
Originally Posted by GM Fasti
Quote:
Originally Posted by Katuro
I´ve installed Glyph on my extern database ( Toshiba 1TB ) [..]
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5:11 pm, March 11, 2015
Quote:
Originally Posted by GM Fasti
Hey there, Can you provide us with some additional info to help with troubleshooting? You can post the answers as an update to your [..]
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5:11 pm, March 8, 2015
Quote:
Originally Posted by GM Fasti
Quote:
Originally Posted by Westbrook
Hello, I have been using battle ping because I'm from another cou [..]
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5:11 pm, March 6, 2015
Quote:
Originally Posted by GM Fasti
If you haven't yet, please don't uninstall the game. An error 1034 is a connectivity issue, not a game data issue, so the new downloa [..]
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7:11 am, March 4, 2015
Quote:
Originally Posted by Scapes
Quote:
Originally Posted by Llyssi
Ugh. Well, now that I have uninstalled and re-installed the game every [..]
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7:11 am, March 4, 2015
Quote:
Originally Posted by GM Fasti
Glad to hear it's working again! Were you able to fix it by running the installer as administrator, or did it require additional adju [..]
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5:11 pm, February 21, 2015
Quote:
Originally Posted by GM Fasti
Quote:
Originally Posted by Lochnardo
I've tried all that. I also already have a ticket open but respon [..]
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5:11 pm, February 20, 2015
Quote:
Originally Posted by GM Fasti
With Glyph already installed run the installer again and select the option to Repair Glyph. After that is done, try again for me.
[..]
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5:11 pm, February 12, 2015
Quote:
Originally Posted by GM Fasti
Awesome, thanks. I think I have the steps that will help you, so try this out and let me know if the problem continues. First up, re [..]
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5:11 pm, February 11, 2015
Quote:
Originally Posted by GM Fasti
Quote:
Originally Posted by Marienne
hahahahahhahahahaha do u really want to tell me what is on my comp [..]
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5:11 pm, February 5, 2015
Quote:
Originally Posted by GM Fasti
Quote:
Originally Posted by Silenthunder
This worked for me, everything is working now including the PT [..]
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5:11 pm, January 29, 2015
Quote:
Originally Posted by GM Fasti
Quote:
Originally Posted by Meowminx
None of this works for me, hangs on the last line of who Nui once [..]
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5:11 pm, January 28, 2015
Quote:
Originally Posted by GM Fasti
For anyone who is having this issue, please make sure you've tried the steps discussed below. Once you have tried all of these steps, [..]
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5:11 pm, January 23, 2015
Quote:
Originally Posted by GM Fasti
If the game is installed to the default location, the History file can be found here: C:/Program Files(x86)/Glyph/Games/ArcheAge/Live [..]
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5:11 pm, January 17, 2015
Quote:
Originally Posted by GM Fasti
For those who are looking for general Hackshield troubleshooting steps, you can find them here on the support site. Sempro, if you a [..]
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5:11 pm, January 10, 2015
Quote:
Originally Posted by GM Fasti
If anyone else gets this error, you can generally fix it by repairing your current Glyph installation. You may want to restart your c [..]
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5:11 pm, January 8, 2015
Quote:
Originally Posted by GM Fasti
Hi Neyreyan,Try these steps for me, if you get a minute. Open your Documents folder and look for the ArcheAge folder there. In the Ar [..]
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5:11 pm, January 8, 2015
Quote:
Originally Posted by GM Fasti
Quote:
Originally Posted by Camenloaina
And the drivers are pre-installed.
Hi Camenloaina, [..]
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5:11 pm, January 8, 2015
Quote:
Originally Posted by GM Fasti
I want to offer some steps to try, but can you confirm you have the game installed currently? If you're downloading the game from scr [..]
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5:11 pm, January 7, 2015
Quote:
Originally Posted by GM Fasti
Quote:
Originally Posted by Pokih
I dont have steam installed. I still cant install glyph since the las [..]
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5:11 pm, January 4, 2015
Quote:
Originally Posted by GM Fasti
Hey!Backing up ArcheAge varies based upon where you installed the game. If it's in the default location, you'll find the folder at C: [..]
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5:11 pm, January 4, 2015
Quote:
Originally Posted by GM Fasti
Hey Blastguy, This DirectX 9 link should work for you on Windows 8.1. Once those files are installed they will simply add more data [..]
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5:11 pm, January 2, 2015
Quote:
Originally Posted by GM Fasti
That's a DirectX 9 error so go ahead and install these DirectX 9 files to your PC. Even if you have a newer version, go ahead and ins [..]
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5:11 pm, January 1, 2015
Quote:
Originally Posted by GM Fasti
No need to delete that folder, no. Thanks for checking for me, though. Try disabling background tasks on your PC to see if something [..]
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5:11 pm, December 31, 2014
Quote:
Originally Posted by GM Fasti
Hi Zimira, Here are the minimum requirements for ArcheAge, and unfortunately, the X800 is below the requirements. It might still be [..]
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5:11 pm, December 31, 2014
Quote:
Originally Posted by GM Fasti
Hey Occu, have you already tried running the game in DirectX 9 mode? If not, make sure to add the DirectX 9 files to your PC first, t [..]
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5:11 pm, December 27, 2014
Quote:
Originally Posted by GM Fasti
Check the Properties of the folder located here to see how many files there are: Documents\ArcheAge\USER\udfIf the folder contains a [..]
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5:11 pm, December 25, 2014
Quote:
Originally Posted by GM Fasti
I just installed that driver update this morning, and it seems to work normally. To fix this up, go ahead and download the last versi [..]
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5:11 pm, December 21, 2014
Quote:
Originally Posted by GM Fasti
Quote:
Originally Posted by Mercykilled
Ok, after another attempt the Error 1004 occured once more. I [..]
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5:11 pm, December 21, 2014
Quote:
Originally Posted by GM Fasti
Go ahead sign out of Glyph, restart your PC, then try these steps for me:1. Navigate to the location where you have ArcheAge installe [..]
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5:11 pm, December 19, 2014
Quote:
Originally Posted by GM Fasti
Quote:
Originally Posted by Pebby
To the above poster: No, I have a plain jane Intel NIC (which I check [..]
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5:11 pm, December 18, 2014
Quote:
Originally Posted by GM Fasti
If it's a new laptop, you may want to install DirectX files again, just to be save. Newer laptops don't come with DirectX 9 files ins [..]
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5:11 pm, December 14, 2014
Quote:
Originally Posted by GM Fasti
Quote:
Originally Posted by Nordicthunder
Can anyone help? At all?
Are you still running [..]
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5:11 pm, December 12, 2014
Quote:
Originally Posted by GM Fasti
Where do you have Glyph installed? Where are you installing ArcheAge? If the problem is still happening, make sure to thoroughly uni [..]
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5:11 pm, December 11, 2014
Quote:
Originally Posted by GM Fasti
Can you take a look at this page and see if you can go through each step and find any improvement?If you do switch to DirectX 9 mode, [..]
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5:12 pm, December 6, 2014
Quote:
Originally Posted by GM Fasti
Can you check your Glyph settings to see where the game is being downloaded? Are the Glyph client and the ArcheAge client being insta [..]
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5:11 pm, December 4, 2014
Quote:
Originally Posted by GM Fasti
Where do you have Glyph and ArcheAge installed on your PCs?If you haven't, make sure to submit a ticket and attach your Hackshield lo [..]
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5:11 pm, November 23, 2014
Quote:
Originally Posted by GM Fasti
Quote:
Originally Posted by Natsize
same problem T_T
Let me know where you have ArcheAge an [..]
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7:11 am, November 23, 2014
Quote:
Originally Posted by GM Fasti
Hey there Pirateshark! You mentioned already installing DirectX 9, but just to confirm, was this the version you installed?If not, go [..]
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5:11 pm, November 19, 2014
Quote:
Originally Posted by GM Fasti
I'll list a few things to try, please let us know if they help.First up, install these DirectX 9 files since newer versions of Window [..]
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5:11 pm, November 10, 2014
Quote:
Originally Posted by GM Hummingbird
Quote:
Originally Posted by Darshu
I tried Google and found a lot of post but none with a solutio [..]
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5:11 pm, November 2, 2014
Quote:
Originally Posted by GM Fasti
Quote:
Originally Posted by Yancko
So at first there was problem with crash at server selection screen. [..]
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